Veterinary Client Services Representative

Vickery Place Animal Hospital | Dallas, TX | Full-Time

Love people, love pets, and believe every great veterinary experience starts with a warm welcome? We want to meet you!

Vickery Place Animal Hospital is looking for a friendly, compassionate, and organized Veterinary Client Service Representative (CSR) to join our team in Dallas, Texas!

As the first point of contact for our clients and their beloved pets, you'll play an important role in creating a welcoming, positive, and seamless experience for every visitor. From answering phone calls and scheduling appointments to greeting clients and coordinating communication with our veterinary medical team, you'll help ensure every client feels heard, valued, and supported.

We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and understands that exceptional veterinary care goes beyond medicine. It's about building relationships, showing empathy, and making a difference in the lives of pets and their families.

Whether you have previous veterinary receptionist experience or a background in customer service, hospitality, healthcare, or retail, we'd love to hear from you!

What You'll Do As a Veterinary Client Service Representative, you'll help keep our hospital running smoothly while delivering exceptional customer service throughout the client and patient experience.

Your responsibilities will include:

• Create a Welcoming First Impression: Greet clients and their pets with warmth, enthusiasm, and professionalism, both in person and over the phone.
• Coordinate Appointments: Schedule appointments, manage the appointment calendar, and assist with patient check-in and check-out.
• Deliver Exceptional Customer Service: Answer incoming phone calls, respond to client inquiries, address concerns, and ensure clients receive timely and helpful communication.
• Support the Veterinary Medical Team: Serve as a communication link between clients, veterinarians, veterinary technicians, and other hospital team members.
• Maintain Accurate Records: Enter and update client and patient information, maintain medical records, and assist with administrative responsibilities.
• Process Payments: Prepare invoices, process payments, and assist clients with questions regarding their transactions.
• Show Compassion and Empathy: Help clients navigate their pet's healthcare journey, including stressful or emotional situations, with patience and understanding.
• Work as One Team: Collaborate with fellow client service representatives and the medical team to create an efficient, positive, and supportive hospital environment.

What We're Looking For We believe great people come from different backgrounds, and we're excited to meet candidates who bring a passion for customer service and a genuine love for animals!

Qualifications and Skills:

• Previous customer service, receptionist, front desk, hospitality, retail, or administrative experience preferred.
• Veterinary receptionist or veterinary hospital experience is a plus, but not required.
• Excellent verbal and written communication skills
• Friendly, approachable, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using computers, entering information, and learning new software systems.
• Ability to remain calm, compassionate, and professional when interacting with upset or emotional clients.
• Dependable, flexible, and team-oriented attitude.
• A genuine passion for helping people and caring for animals.

Why Join Vickery Place?

At Vickery Place Animal Hospital, we believe exceptional pet care comes from exceptional teams. We want our people to feel supported, appreciated, and empowered to grow their careers.

As part of the Innovetive Petcare family, you'll enjoy the benefits of being part of a larger veterinary organization while maintaining the individuality, relationships, and community feel of your local hospital.

Full-Time Benefits Include:

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Paid time off (PTO).
• Paid parental leave.
• Employee discounts on veterinary services and pet food.
• Opportunities for professional development, training, and continuing education through Innovetive University.
• A supportive team environment that values collaboration, personal growth, and professional development.

Ready to Make a Difference? If you're a people person with a passion for pets and a talent for creating exceptional customer experiences, we'd love to meet you!

Join Vickery Place Animal Hospital in Dallas, TX, and become part of a team that believes every interaction is an opportunity to make a positive difference.

Apply today! We can't wait to meet you!