Veterinary Client Service Representative

Veterinary Client Service Representative – Specialty & Emergency Full-Time | Evening Shift

Are you an experienced Veterinary Client Service Representative who thrives in a fast-paced environment and knows how to make clients feel supported, even during stressful situations?

We're looking for a compassionate, organized, and dependable Veterinary Client Service Representative (CSR) to join our Specialty and Emergency team!

Our ideal candidate brings previous veterinary hospital experience, strong communication skills, and the ability to confidently balance multiple priorities while providing exceptional client service. Deliver Exceptional Client Service As one of the first and last people our clients interact with, you'll play an important role in creating a welcoming, compassionate, and organized experience during some of the most emotional moments of pet ownership.

Some of the responsibilities you will own in this role:

• Welcoming clients and patients with professionalism, empathy, and compassion.
• Managing high-volume phone calls while recognizing and promptly escalating urgent patient needs to the medical team.
• Coordinating emergency walk-ins and specialty appointments.
• Accurately registering patients, collecting client information, and maintaining electronic medical records.
• Gathering patient information and relevant histories for the medical team.
• Processing invoices, payments, deposits, and other financial transactions accurately.
• Communicating with veterinarians, technicians, and fellow CSRs to support patient flow and efficient hospital operations.
• Relaying veterinarian-approved discharge instructions, follow-up information, and patient updates to clients.
• Helping clients navigate appointments, hospital procedures, and financial discussions with patience and professionalism.
• Maintaining a clean, organized, and welcoming reception area.
• Supporting teammates and adapting to changing priorities throughout each shift.

Preferred Qualifications Required Qualifications

• Minimum 2 years of experience as a Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Receptionist.
• Previous experience working in a veterinary hospital.
• Excellent verbal and written communication skills, with the ability to navigate sensitive client interactions.
• Strong multitasking, organizational, and problem-solving abilities.
• Exceptional attention to detail, particularly when handling medical records, patient information, and financial transactions.
• Ability to remain calm, compassionate, and professional during emergencies and emotionally challenging situations.
• Confidence navigating multiple computer systems, including veterinary practice management software.
• A reliable, collaborative attitude and willingness to support the entire hospital team.

Highly Preferred

• Previous experience in an emergency veterinary hospital.
• Previous experience in a specialty veterinary hospital.
• Strong understanding of veterinary terminology, hospital workflows, and client education.

Schedule & Availability

• This is a full-time, evening-shift position, with the following anticipated schedule:
• Monday: 4:00 PM – 11:00 PM
• Tuesday: 4:00 PM – 11:00 PM
• Thursday: 4:00 PM – 11:00 PM
• Friday: 12:00 PM – 9:00 PM
• Saturday: 12:00 PM – 8:00 PM

Flexibility may be needed to accommodate hospital operations, including rotating holiday coverage shared among the team.

Physical & Work Environment Requirements

• Sitting, standing, walking, bending, and moving throughout the workday.
• Lifting or assisting with items weighing up to 50 pounds, with additional assistance or appropriate equipment when needed.
• Assisting with patient transport when appropriate and under the direction of the medical team.
• Working around animals of various sizes and temperaments.
• Working in an environment where animal dander, fur, saliva, urine, feces, blood, disinfectants, and medical odors may be present.
• Maintaining professionalism and attention to detail despite frequent interruptions and changing priorities.
• Reasonable accommodations are available for qualified individuals to perform the essential functions of the position.

Benefits

• Competitive Compensation – $19.00/hour, based on experience, skills, and qualifications.
• Cohesive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.