Archived listing. The details below describe a past opening.
JOB OVERVIEW
The Associate - Brokerage Operations Support provides institutional broker dealer operations support. This entails client onboarding, asset movement, trade settlement, and the establishment and servicing of investment accounts. The role includes a multitude of processing functions from the opening of an account to the transfer of assets, depositing of funds, and maintenance of standard and non-standard asset types. This position works closely with various departments to facilitate the efficient processing of transactions and client requests.
RESPONSIBILITIES & DUTIES
Responsibilities will vary based on assigned functional area(s) within Brokerage Operations. Associates may specialize in one or more operational disciplines and are expected to build subject matter expertise in their designated area(s) while maintaining a general understanding of end-to-end brokerage operations. Responsibilities may include, but are not limited to:
- Assist in the processing and settlement of trades, including equities, fixed income, and derivatives.
- Instruct the set-up of new alternative investment products in line with the firm's asset acceptance policy. Process purchase and sale transactions of alternative investments in client accounts.
- Process dividend reinvestments, corporate actions, and cash flow transactions for alternative investments on behalf of our clients.
- Monitor and reconcile cash, securities, and alternative investment positions against transfer agents and asset sponsors in accordance with firm policies and procedures.
- Act as a point of contact for client issues within assigned scope of responsibility. Handle client inquiries and requests related to account maintenance, transactions, and operational processes, escalating complex matters to a Senior Associate or supervisor.
- Collaborate with internal departments, including Compliance, Risk Management, and Client Services, to address operational issues and inquiries, and work with external vendors to resolve client inquiries.
- Respond to internal inquiries and work in close contact with ancillary and support departments and vendors via email and telephone.
- Monitor assigned workflows and flag prioritization needs to a supervisor to help the team meet service level expectations
- Assist in reviewing policies and procedures for risk and efficiency and share observations with management as requested.
- Assist in the implementation and testing of new systems and processes to improve operational efficiency.
- Maintain accurate records and documentation in accordance with regulatory requirements and internal policies.
- Work with asset sponsors, transfer agents, and vendors to build deep, mutually beneficial relationships.
- Assist in onboarding new team members on standard policies and procedures under the guidance of a supervisor or Senior Associate.
- Travel to various locations, both within the organization and externally, may be required depending on role and responsibilities.
- Follows assigned work schedule with regular and predictable attendance.
- Performs other duties as assigned.
QUALIFICATIONS
- Two or more years of experience in a customer service or operations environment, preferably in financial services
- Bachelor’s Degree in Business, Finance, or related field preferred
- Strong analytical and problem-solving skills with a high degree of accuracy and attention to detail
- Effective communication, active listening, and interpersonal skills
- Professionalism and results-driven approach
- Ability to prioritize tasks and work efficiently in a fast-paced environment
PROFESSIONAL CERTIFICATIONS
- SIE Certification
- Series 99
- Series 7 preferred
- If you do not already have a Securities license relevant to your role at Innovayte, you may be required to take and pass the Securities Industries Essentials exam provided by FINRA. In addition, based on your role responsibilities, you may also be required to pass additional Securities Industry exams to allow you to operate in your role and be compliant with FINRA and the SEC requirements. These licenses, when required, need to be obtained within certain specific time frames, typically 120 calendar days.
TECHNICAL SKILLS
To be successful in this role, you should have experience with and an understanding of the following:
- Data entry
- Intermediate level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to type at least 45+ WPM preferred
- Basic 10-key skills a plus
CULTURAL COMPETENCIES
Innovayte is dedicated to building an environment where each team member can thrive, contribute meaningfully, and grow professionally and personally. We believe that our core values - rooted in
- respect,
- empowerment,
- innovation,
- service,
- integrity,
- trust, and
- accountability
are essential to achieving our mission. These values guide us in everything we do, from daily interactions to strategic decisions. We’re looking for individuals who not only share these principles but are excited to bring them to life in meaningful ways.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This job operates in a professional office environment, which may include a corporate office setting or a remote/home office environment, and routinely uses standard office equipment and technology such as computers, phones, printers, and video conferencing tools. While performing the duties of this job, the associate is regularly required to communicate effectively, including speaking, hearing, and participating in virtual meetings on camera. The associate is frequently required to sit for extended periods of time, as well as occasionally stand, walk, use hands and fingers, and reach with hands and arms. This job may require the ability to lift files or office materials, open filing cabinets, and bend or stand on a stool as necessary. Remote associates are expected to maintain a safe, secure, and productive work environment with reliable internet access.
DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.