Bamboo Tiger - System Administrator Level 1

Company Description Innovative Systems & Solutions, Inc. is a company that does NOT have the traditional notion of employees. Our “employees” are actually our teammates. We share a vision about how to best serve our customers. We work with our teammates in ways that are productive for them, our customers, and for us. If you are interested in joining the team, please contact us using the information at the bottom of this page.

Job Description

(U) Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Qualifications

(U) Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Additional Information All your information will be kept confidential according to EEO guidelines.