Customer Care Representative

Full-Time Customer Service Representative Additional InformationWe are looking to hire a new CSR. Here is a link to the job details:

Job description

Schaeffer’s Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns.

Duties and Responsibilities:

• Handle any credit card and PayPal disputes through the review of calls, emails, and notes on contact records
• Compile information to fight disputes on behalf of the company
• Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats.
• Internal account maintenance including but not limited to combining duplicate records, handling email deliverability issues, redistributing book assignments when requested by management
• Reviewing sections of OA newsletter for accuracy
• Manually modifying subscription terms as required by specific promotions
• Monitor overnight voicemails and route accordingly
• Manage the credit card dispute process such as tracking cases, providing rebuttals, transcribing sales calls, etc Felons are encouraged to apply!