Collision Desk Adjuster - Fleet Management

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• Join Innovation Group’s commitment to #GoingBeyond Innovation Group provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers. Our 3,300 employees across ten countries deliver exceptional standards on a large scale for over 1,200 clients, saving our global clients tens of millions of dollars annually. Innovation Group helps put their lives back on track. It takes empathy, it takes going above and beyond, it takes building the right relationships and it takes people who want a career. We look to do things differently and we’re always searching for people who are up for making an impact. Innovation Group is seeking a Auto/Collision Desk Adjuster to join our Fleet Management quality and compliance team in Rolling Meadows, Illinois.

You will have the opportunity to:

• Complete reviews of adjuster estimates against carrier guidelines and make appropriate suggestions for changes.
• Build solid and long lasting relationships with Vendors and Independent Contractors.
• Ensure that all services within the Innovation auto division are provided with high quality statistical auditing services highly focused on quality assurance of estimates.
• Provide statistical auditing for claims by client and individuals in order to analyze, operational improvements and adherence to client specific estimating guidelines.
• Handle all escalation issues related to the quality of the work provided.

What we’re looking for:

• 5 -7 years Auto or Collision experience required.
• 3 – 5 years Customer Service experience
• Collision Industry experience
• Previous estimating experience
• Account Management experience
• Estimating software experience required
• Negotiating Skills
• Excellent Verbal and Written Communication Skills

At Innovation Group, we value the contributions of our employees. We provide a robust benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Flexible spending account options
• Health and dependent care saving accounts
• 17 days of paid time-off per year
• Paid sick leave
• 8 paid holidays
• 401(k) investment options

Employee assistance programs