Sr. Technical Program Manager

Join iA – Transforming Pharmacy Fulfillment with Innovation and Care Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works - for the better.

Your Role & Its Purpose:

We are seeking an innovative Senior Technical Program Manager (TPM) to lead program management across iA’s hardware portfolio, spanning new product development (NPD) and sustaining engineering. In this role, you’ll combine business knowledge, technical expertise, and cross-functional leadership to drive product innovation.

You’ll lead complex programs from design through release, balancing quality and time-to-market while strengthening the processes, tools, and collaboration that support efficient execution. Your work will also include improving R&D hardware cost tracking, driving cost optimization, and using AI tools such as Copilot and Claude to streamline program management and champion adoption across teams.

You’ll bring extensive experience leading complex programs in a related industry and the ability to thrive in a fast-paced, ambiguous environment. Success requires balancing strategic leadership with hands-on execution - building programs from the ground up, resolving process gaps, clarifying responsibilities, and coaching cross-functional stakeholders.

How You’ll Contribute:

• Responsible for leading and managing one or more large-scale complex technical programs with significant bottom-line impact from conception to launch
• Drive prioritization of program goals that are aligned with technology, product, and commercialization strategy and business goals
• Coordinate across multiple teams/departments including Software Engineering, Hardware Engineering, Security/Compliance, Solutions Design, other TPMS, and Support teams to ensure functional deliverables that support program objectives are on track
• Establishes program KPIs and communicates program health and updates to functional management and executive leadership, and leads/manages risk mitigation and KPI outliers
• Continuously incorporate learnings, optimize processes, and promote efficiency through project/program best practices
• Execute change management initiatives to ensure successful adoption of new processes within the program and across teams
• Leads the team to prepare for Phase Gate and other Go/No-Go decisions by executive leadership, ensuring that decisions are advised by a balanced and clear representation of relevant data
• Independently determines and pursues courses of action vital to obtaining desired results
• Ability to influence and build trust with stakeholders across teams and generate broad support for program/project objectives. Promotes a culture where teams feel recognized, valued, and heard
• Leads cross-functional teams through problem resolution including root cause analysis and corrective action
• Confidently leads large cross-functional meetings and events/workshops that are structured, productive, and drive results
• Establishes a framework for accurate tracking and reporting of R&D hardware program costs, and identifies and drives cost optimization opportunities across active programs
• Leverages AI tools (e.g., Copilot, Claude) to streamline day-to-day program management work and drive efficiency gains, while serving as an AI champion and change management leader for the teams you support

What You Bring to the Table:

• 7+ years in a technical program/project function with experience working directly with product and engineering teams
• 5+ years managing projects through execution and engaging with senior executives
• BA/BS or equivalent experience required
• Experience managing multiple medium to large projects/programs or multiple smaller projects/programs using core project/program management disciplines including scope, schedule, budget, quality, and risk management
• Strong technical acumen with expertise in software development methodologies
• Experience managing projects across functional teams, building sustainable processes, and coordinating release schedules across multiple development teams
• Ability to build strong partnerships across teams with stakeholders at varying levels of the organization, including senior and executive leaders
• Leadership, facilitation skills, strong written/verbal communication and organization skills
• Willing to roll sleeves up and work at a tactical level to drive results

Even Better If You Bring:

• PMP or CSM Certification
• Well versed in iterative, agile, and prototype development practices.
• Experience working at a company through a high growth/scaling period
• High judgement and negotiation skills with demonstrated ability to influence
• Demonstrated ability to understand and discuss technical concepts and manage tradeoffs

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation Details:

The estimated base annual salary range for this position is $123,384.00 to $166,931.29, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

Environmental Conditions:

iA adheres to a thorough Job Safety Assessment (JSA) to maintain OSHA compliance in project management and coordination roles. The work environment emphasizes ergonomics, proper lighting, and safe workspaces to mitigate risks. Regular reviews of safety protocols are conducted to ensure a safe and compliant workspace.

Safety Protocols:

Safety protocols include ensuring workstations are ergonomically designed, implementing stress management programs and encouraging work-life balance, maintaining clear communication channels for reporting hazards, and providing regular training on project management tools and safety protocols.

Who We Are:

iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients. What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches.

What Drives Us:

• Customer Centric – Be bold with calculated decisions to drive value for our partners.
• Champion Diversity – Seek diversity within our team, our partners, and our community to strengthen who we are and what we will accomplish, together.
• Empower Ownership – Take ownership at every level and within every action to achieve excellence.
• Solutions Driven – Understand the problem and anticipate challenges, with a resolve to provide innovative solutions for our partners.
• Trust Daringly – Operate with trust of our team, our partners, and our strategy from day one.

Benefits that Matter:

• Work-Life Balance – Generous time-off, paid volunteer days, and wellness programs to support your well-being.
• Comprehensive Benefits – Medical, dental, vision insurance, 401(k) with match, up to 12 weeks of 100% paid parental leave, pet insurance, and more.
• Career Growth – Invest in your future through iA University, tuition reimbursement for eligible degree programs and certifications, professional development funding, and ongoing opportunities to learn and grow.
• Culture of Ownership – At iA, we empower our employees to take charge and drive change.
• Impactful Work – Be part of a team that is transforming the pharmacy industry and improving patient care every day.
• Collaborative Environment – Work alongside passionate, like-minded individuals in a company that values teamwork and creativity.

Not the right fit? Explore other opportunities at https://iarx.com/careers Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com or connect with us on LinkedIn, Facebook, or YouTube. We’d love to share our story with you! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process. If you require assistance or accommodation due to a disability, please reach out to us at iatalent@iarx.com.