Under the direction of the Enrollment Manager, the Enrollment Supervisor oversees the daily activities and performance of assigned Enrollment Representatives within a designated territory or portion of a region. The Enrollment Supervisor is responsible for supporting enrollment operations, ensuring adherence to enrollment processes and CRM utilization standards, coaching and developing Enrollment Representatives, and assisting in achievement of enrollment and growth goals. This role works closely with the Enrollment Manager, Eligibility and Financial Determination (EFD) team, Sales Leadership, and center operations to facilitate an efficient participant enrollment experience and compliance with PACE requirements. Supervision (40%)
- With the goal of achieving or exceeding assigned market, territory, and enrollment goals, supervises Enrollment Representatives and provides day-to-day coaching, direction, and support.
- Participates in interviewing, onboarding, coaching, and training Enrollment Representatives. Assists the Enrollment Manager with performance management activities, employee development, and corrective action processes as appropriate.
- Promotes a positive team culture, collaboration, accountability, and engagement among assigned Enrollment Representatives.
- Conducts regular 1:1 meetings, field coaching sessions, and team meetings to support employee development and goal attainment.
- Provides performance feedback and documentation to support employee evaluations and development planning in partnership with the Enrollment Manager.
Administration (40%)
- Monitors and supports execution of intake and enrollment processes within assigned markets.
- Collects data in accordance with PACE requirements and prepares reports as required by internal stakeholders and administering agencies.
- Identifies enrollment process improvement opportunities and escalates recommendations to the Enrollment Manager.
- Monitors daily Enrollment Representative utilization of CRM systems.
- Tracks enrollment activity and provides regular updates to the Enrollment Manager regarding pipeline status, enrollment progress, and operational issues.
- Reviews assigned territory funnel activity and collaborates with sales teams to address enrollment barriers and opportunities.
- Builds and maintains effective relationships with referral sources, community partners, and internal stakeholders.
- Shares responsibility with team members in implementation of PACE philosophy and achievement of program goals.
- Supports enrollment quality assurance activities and ensures compliance with enrollment processes and documentation standards.
- Collaborates and aligns with the EFD team to optimize the Medicaid approval process.
Participant Enrollment (20%)
- As business needs require, directly supports enrollment activities and participant assessments.
- Assesses potential participants in home, nursing home, hospital, or other settings as part of the intake process.
- Provides alternative community resources to applicants not accepted into the PACE program.
- Assists with Medicaid certification process in cooperation with the Eligibility and Financial Determination Specialist.
- Maintains current assessment and intake records and documents activities in CRM.
- Provides coverage and adjusts schedules as needed to meet participant and business needs.
Qualifications
Education: Bachelor’s degree in business, sales, marketing, social work, or a related field from an accredited college or university.
Experience: Three (3) to five (5) years of successful healthcare sales, enrollment, managed care, insurance, or related experience, with at least one year of demonstrated leadership, coaching, mentoring, lead, or supervisory experience preferred.
- Experience leading teams, coordinating field activities, or serving as a team lead is strongly preferred.
- Proven ability to achieve or exceed sales and enrollment goals.
- Experience using CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, Zoho, or similar systems.
- Requires valid driver’s license, reliable transportation, and insurance as required by law.
Other Knowledge, Skills and Abilities
- Demonstrated ability to coach, mentor, and develop team members.
- Ability to monitor productivity, quality, and CRM compliance across assigned staff.
- Strong conflict resolution, problem-solving, and employee engagement skills.
- Ability to balance operational responsibilities with participant-facing activities.
- Proficiency with Microsoft Office applications and reporting tools.
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled. $77,400 - $96,800 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.
Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com
Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Fraud Disclaimer InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com.
At no point in our hiring process will InnovAge:
- Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
- Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems
If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. Your trust matters to us, and we appreciate your interest in joining InnovAge.
Under the direction of the Enrollment Manager, the Enrollment Supervisor oversees the daily activities and performance of assigned Enrollment Representatives within a designated territory or portion of a region. The Enrollment Supervisor is responsible for supporting enrollment operations, ensuring adherence to enrollment processes and CRM utilization standards, coaching and developing Enrollment Representatives, and assisting in achievement of enrollment and growth goals. This role works closely with the Enrollment Manager, Eligibility and Financial Determination (EFD) team, Sales Leadership, and center operations to facilitate an efficient participant enrollment experience and compliance with PACE requirements. Supervision (40%)
- With the goal of achieving or exceeding assigned market, territory, and enrollment goals, supervises Enrollment Representatives and provides day-to-day coaching, direction, and support.
- Participates in interviewing, onboarding, coaching, and training Enrollment Representatives. Assists the Enrollment Manager with performance management activities, employee development, and corrective action processes as appropriate.
- Promotes a positive team culture, collaboration, accountability, and engagement among assigned Enrollment Representatives.
- Conducts regular 1:1 meetings, field coaching sessions, and team meetings to support employee development and goal attainment.
- Provides performance feedback and documentation to support employee evaluations and development planning in partnership with the Enrollment Manager.
Administration (40%)
- Monitors and supports execution of intake and enrollment processes within assigned markets.
- Collects data in accordance with PACE requirements and prepares reports as required by internal stakeholders and administering agencies.
- Identifies enrollment process improvement opportunities and escalates recommendations to the Enrollment Manager.
- Monitors daily Enrollment Representative utilization of CRM systems.
- Tracks enrollment activity and provides regular updates to the Enrollment Manager regarding pipeline status, enrollment progress, and operational issues.
- Reviews assigned territory funnel activity and collaborates with sales teams to address enrollment barriers and opportunities.
- Builds and maintains effective relationships with referral sources, community partners, and internal stakeholders.
- Shares responsibility with team members in implementation of PACE philosophy and achievement of program goals.
- Supports enrollment quality assurance activities and ensures compliance with enrollment processes and documentation standards.
- Collaborates and aligns with the EFD team to optimize the Medicaid approval process.
Participant Enrollment (20%)
- As business needs require, directly supports enrollment activities and participant assessments.
- Assesses potential participants in home, nursing home, hospital, or other settings as part of the intake process.
- Provides alternative community resources to applicants not accepted into the PACE program.
- Assists with Medicaid certification process in cooperation with the Eligibility and Financial Determination Specialist.
- Maintains current assessment and intake records and documents activities in CRM.
- Provides coverage and adjusts schedules as needed to meet participant and business needs.
Qualifications
Education: Bachelor’s degree in business, sales, marketing, social work, or a related field from an accredited college or university.
Experience: Three (3) to five (5) years of successful healthcare sales, enrollment, managed care, insurance, or related experience, with at least one year of demonstrated leadership, coaching, mentoring, lead, or supervisory experience preferred.
- Experience leading teams, coordinating field activities, or serving as a team lead is strongly preferred.
- Proven ability to achieve or exceed sales and enrollment goals.
- Experience using CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, Zoho, or similar systems.
- Requires valid driver’s license, reliable transportation, and insurance as required by law.
Other Knowledge, Skills and Abilities
- Demonstrated ability to coach, mentor, and develop team members.
- Ability to monitor productivity, quality, and CRM compliance across assigned staff.
- Strong conflict resolution, problem-solving, and employee engagement skills.
- Ability to balance operational responsibilities with participant-facing activities.
- Proficiency with Microsoft Office applications and reporting tools.
