Director, Change Management & Communications

Responsibilities

The Director, Change Management is responsible for leading and stewarding InnovAge’s enterprise change management program, ensuring major organizational changes are effectively planned, communicated, adopted, and sustained.

This role owns the enterprise change management framework, methodology, standards, tools, governance, and measurement approach and serves as the organization’s senior change management practitioner. The Director partners closely with the Enterprise PMO, executive sponsors, Human Resources, Learning & Organizational Development, Technology, Clinical and Operational leaders, and other business functions to integrate the people side of change into the execution of strategic initiatives. Using Prosci ADKAR as a core methodology, the Director builds organizational change capability while directly leading change strategy for the organization’s most complex and high-impact initiatives.

Essential Functions & Responsibilities 25% | Enterprise Change Management & Program Stewardship

• Own and continuously advance the enterprise change management program, methodology, standards, tools, and governance.
• Establish scalable change approaches based on initiative complexity, organizational impact, and risk.
• Build change capability across leaders, managers, HR partners, and project teams.
• Serve as the enterprise subject matter expert for organizational change and adoption.

25% | Change Strategy & Execution

• Lead change strategy for high-impact enterprise initiatives.
• Develop change impact, stakeholder, readiness, adoption, and resistance strategies.
• Apply ADKAR to support Awareness, Desire, Knowledge, Ability, and Reinforcement.
• Ensure major changes have clear implementation, adoption, and sustainment plans.

15% | Internal Communications Leadership

• Provide direct leadership and strategic oversight of the Internal Communications function.
• Establish enterprise communication standards, priorities, channels, and communication rhythms.
• Oversee employee, executive, and leader communications associated with enterprise priorities and organizational change.
• Ensure communications are coordinated, timely, actionable, and aligned with business strategy.

15% | PMO Integration & Organizational Readiness

• Partner with the Enterprise PMO to integrate change management into project governance and execution.
• Establish change-readiness expectations and inputs into appropriate PMO stage gates.
• Identify change saturation, competing organizational impacts, dependencies, and adoption risks.
• Provide leadership visibility into readiness and escalate material risks before implementation.

10% | Executive Sponsorship, Engagement & Adoption

• Coach executive sponsors and leaders on their role in leading change.
• Develop sponsor activation, leader engagement, and manager cascade strategies.
• Identify and address employee resistance, adoption barriers, and change fatigue.
• Measure adoption and implement targeted interventions when expected behaviors or outcomes are not achieved.

10% | Learning, Measurement & Sustainment

• Partner with L&OD to align learning and capability-building with change requirements.
• Establish readiness, adoption, communication, and sustainment measures.
• Monitor post-implementation adoption and partner with business owners on reinforcement.
• Capture lessons learned and continuously improve the enterprise change capability.

Qualifications

Required

• Bachelor’s degree in Organizational Development, Human Resources, Business, Communications, Organizational Psychology, Healthcare Administration, or related discipline.
• Prosci Change Management Certification and demonstrated experience applying the ADKAR Model.
• 10+ years of progressive experience in change management, organizational effectiveness, communications, transformation, organizational development, or related disciplines.
• 5+ years of leadership experience, including direct people leadership and/or leadership of enterprise-scale programs.
• Demonstrated experience leading complex, cross-functional organizational change.
• Experience building, leading, or significantly advancing an enterprise change management program, practice, or Center of Excellence.
• Demonstrated experience developing executive and employee communication strategies.
• Experience supporting large technology implementations, organizational redesign, operating-model changes, process transformation, or other significant enterprise initiatives.
• Demonstrated ability to influence executives and senior leaders in a complex, matrixed organization.
• Experience developing change impact assessments, stakeholder assessments, readiness strategies, sponsor plans, communication strategies, adoption measures, and sustainment plans.
• Strong executive communication, facilitation, consulting, and stakeholder-management capability.
• Demonstrated ability to simultaneously operate at the enterprise-strategy and hands-on execution levels.

Preferred

• Experience partnering directly with an Enterprise PMO or Transformation Office.
• Project/program management experience; PMP certification is beneficial.
• Healthcare or other highly regulated industry experience.
• Experience supporting a geographically distributed, multi-site operating environment.
• Experience leading an Internal Communications function.
• Experience establishing change portfolio management, organizational readiness, or change-saturation practices.

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Posted Pay Range 136,400-177,400 Additional Information

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida ApplicantsThis position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com.

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.