Lead Operational Excellence Manager – Service Operations

About INNIO Group INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular, and efficient power. With a track record of innovation, INNIO designs, manufactures, and services high-performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy, and gas compression. INNIO employs over 5,000 people worldwide and is committed to moving energy forward. Role Summary As the Lead Service Business Improvement Manager, you will help shape the future operating model of Waukesha Services by leading strategic improvement initiatives across processes, systems, governance, and performance management. You will partner across the service organization, including RPS/Waukesha, to build scalable processes, tools, and operating routines that support safe, reliable, customer-focused, and profitable service execution. This hands-on transformation role combines continuous improvement, project management, and business analysis to turn complex business priorities into structured initiatives and measurable operational improvements. Essential Responsibilities Service ramp-up and transformation delivery

• Drive and coordinate key initiatives required to scale the RPS / Waukesha Service organization in line with expected fleet and asset growth.
• Support the design and implementation of the future-ready Service operating model, including roles, responsibilities, governance, handovers, and execution routines.
• Translate business priorities into structured workstreams, implementation plans, milestones, and measurable outcomes.
• Lead selected cross-functional projects from problem definition through implementation and stabilization. Continuous improvement: processes, systems, organization
• Identify process gaps, inefficiencies, bottlenecks, and organizational pain points across the Service value chain.
• Design and implement practical improvements in service processes, systems usage, tools, workflows, and organizational interfaces.
• Facilitate workshops, problem-solving sessions, and alignment meetings to define target-state processes and drive adoption.
• Ensure improvements are not only designed, but embedded into daily operations through clear ownership, standards, and follow-up. PMO and execution support
• Provide PMO support for strategic and operational service initiatives, including planning, milestone tracking, RAID management, decision preparation, and status reporting.
• Structure complex cross-functional topics into manageable workstreams with clear deliverables, timelines, and accountability.
• Prepare governance materials for leadership reviews and SteerCos, ensuring transparency on progress, risks, decisions, and resource needs.
• Support prioritization across initiatives to focus the organization on the highest-value topics. Business analysis and performance transparency
• Develop and maintain meaningful KPI views and performance transparency for ramp-up readiness and Service execution.
• Analyze operational and business performance to identify trends, risks, root causes, and improvement opportunities.
• Translate data and observations into actionable recommendations for leaders and cross-functional teams.
• Support the definition of KPI logic, ownership, review routines, and performance follow-up mechanisms.
• Help shift discussions from status reporting to fact-based decision-making and action. Qualifications/Requirements
• Bachelor’s degree in Engineering, Business, Operations, Industrial Management, or a related field, or equivalent relevant experience.
• Demonstrated experience in project or program management, continuous improvement, operational excellence, PMO, business analysis, or business transformation.
• Demonstrated ability to assess and structure complex topics, lead cross-functional initiatives, and deliver measurable results.
• Experience improving and implementing processes, systems, tools, or operating routines within a matrix organization.
• Strong stakeholder management and communication skills, with the ability to effectively engage with customers and stakeholders across all levels of the organization, from field operations through senior leadership.
• Experience preparing management updates, steering committee materials, business recommendations, and decision proposals.
• Ability to analyze operational data, define meaningful KPIs, and translate findings into clear and actionable recommendations.
• Ability and willingness to travel up to 30% domestically, with international travel as needed. Must be able to independently travel to and between work locations using reliable transportation, including rental vehicles when required.
• Ability to safely navigate operational and customer sites as needed to observe service activities, workflows, and processes, which may require periods of walking and standing.
• Ability to work across office, production, and field environments and comply with applicable site safety requirements, including wearing required personal protective equipment (PPE), with or without reasonable accommodation.
• Location: This position is located in Waller,TX; employees are expected to work onsite and travel between locations as business needs require, with the autonomy to manage their schedules based on job responsibilities and operational needs. Desired Characteristics
• Experience in industrial services, manufacturing, energy, aftermarket, field service, operations, or management consulting.
• Master’s degree in Engineering, Business, Operations, Industrial Management, or a related discipline.
• Lean, Six Sigma, or other structured problem-solving and continuous-improvement experience.
• Understanding of service operations, field-service environments, business ramp-ups, and cross-functional execution.
• Experience with KPI frameworks, dashboards, performance reviews, and governance routines.
• Knowledge of service-management systems, ERP platforms, CRM applications, or digital service tools.
• Ability to work effectively in an evolving environment and create structure where processes or ownership are not yet fully established.
• Knowledge of the INNIO, Waukesha, or Jenbacher Service business.
• Additional language skills, particularly German or Spanish, are desired. Compensation Range: $100,480.00 - $150,720.00 (Varies depending on relevancy of experience, technical certifications, and other job-related criteria.) What We Offer
• Medical, dental, and vision benefits
• Life insurance and long-term disability coverage
• Flexible Spending and Health Savings Accounts
• Paid time off and 14 paid holidays
• 401(k) retirement savings program

INNIO uses artificial intelligence to help assess applications for this position. This includes an AI-supported tool that compares résumé information against the job description, and, to the extent applicable for this role, AI-scored skills assessments provided by a third-party assessment vendor. The outputs of these tools inform the review of applications by our recruiters, but hiring decisions are made by INNIO’s recruiters and hiring managers. For more information, please see our Job Applicant Privacy Notice and Pre-Use Notice. INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.