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Added 1 min ago
General Manager, FSP Operations
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Manager Client Operations (Commercial Banking)
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Ingram Content Group

Sr. Manager Operations (Distribution)

Fort Wayne, IN, United States

Hiring Salary Range: $110,981 - $141,123k.

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Job details

Pay: Hiring Salary Range: $110,981 - $141,123k.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

Ingram Content Group (ICG) is hiring a Senior Manager Operations to support our Distribution team in Fort Wayne, IN. This person Manages the daily operations of an assigned site or area at a manufacturing site, or an assigned area within a Distribution Center - including the day-to-day relationship with print production partners and/or the DC Head. Partners with the Director, Operations in hiring, safety and security, maintenance and repairs, non-product purchasing, and strategic planning to ensure customer service levels and commitments are achieved, while maintaining a zero-error environment. Want to join a key team that helps the world read? The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you! Schedule

Primarily Day Shift with flexibility for evenings and weekends.

What You'll Need:

College degree OR HS diploma or GED with directly related year-for-year experience
6 years’ experience in a high-volume distribution center OR production/manufacturing facility with a clear track record of success
5 years’ experience supervising at least 25 or more employees

What You’ll Do:

Achieves and maintains full working knowledge of all aspects of the assigned operation (e.g., high-speed digital printers, laminators, binders, and trimmers within Production, or the systems and processes of an assigned Distribution Center area).
Implements a fast-paced, lean production/distribution system; drives the manufacture and/or delivery of products and orders on time.
Oversees KPIs, goals, and objectives for the management team; sets clear goals and expectations for Managers and Area Managers, measures performance, provides feedback, and holds leaders accountable.
Builds a passionate team with a positive, inclusive, results-oriented culture; mentors and develops leaders and staff; manages staff selection and development, ensuring associates are fully trained and cross-trained on systems and procedures.
Develops, manages, and leads continuous process improvement strategies and initiatives; leverages Lean, Six Sigma, and Performance Improvement tools to enhance productivity.
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects with total building and/or network-wide impact.
Provides strategic-level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
Works closely with support functions (HR, Maintenance/Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.
Communicates departmental goals and objectives to attain company goals; reviews associate performance against goals and objectives, measuring and reporting outcomes to management.
Ensures customer service levels exceed requirements and standards; works with management to improve cost-per-unit (CPU)/cost-per-line (CPL) while providing outstanding customer service.
Collaborates with Senior Management in the planning, development, and launch of processes and strategies for the site; reviews competitive information and visits other companies to bring in new ideas on operations.
Oversees the supervision of the operations area, ensuring the timely and accurate movement of materials into and out of the facility.
Monitors and executes company policies and procedures for HR-related issues, including associate attendance, timekeeping, and performance reviews.
Interviews applicants, makes hiring recommendations, oversees training, and recommends disciplinary measures as needed.
Works with the site/DC Head and Supervisors/Managers to resolve departmental problems and issues.
Controls and manages budget costs for all assigned departments/areas

Essential Physical Demands

Ability to walk and stand as needed
Ability to grip/grasp as needed
Ability to lift/carry in full range of motion up to 60lbs as needed
Ability to push/pull in a warehouse environment up to 70lbs force to push as needed
Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently
Ability to work a flexible which could include nights and weekends
Ability to travel as needed
Exposure to wide range of temperatures

Hiring Salary Range: $110,981 - $141,123k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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EEO Poster in English
EEO Poster in Spanish

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