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Infosys

Senior Program Manager

United States

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Job details

Education: Bachelor’s degree
Posting language: English

Original job description

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. In the assigned Job Role of Program Management Project Lead 3, your Area Of Responsibility will be as below:

⦁ Develop and implement a detailed program management plan, securing sign-offs from sponsors and ensure adherence to processes. ⦁ Identify new clients and opportunities and contribute to proposals and RFPs in collaboration with Sales team and support in creating collaterals and business case charters for client interactions. ⦁ Deliver complex business and technology programs by collaborating with consulting teams, to enable achievement of business transformational goals. ⦁ Coordinate with track owners to compile scope documents and secure stakeholder sign-offs. ⦁ Create and manage a master schedule with key milestones and dependencies and ensure compliance with system implementation plans through quality audits and continuous improvement reporting. ⦁ Manage change requests by facilitating impact analysis, planning change management meetings and ensure updation of relevant change control documentation for appropriate tracking and monitoring. ⦁ Establish risk tracking mechanisms, propose mitigation plans, and engage with stakeholders to address risks. ⦁ Monitor contract parameters, build partnerships, and ensure program dependencies are managed effectively. ⦁ Manage FTE requirements and onboarding processes while tracking infrastructure needs, and foster team development through coaching, mentoring, and training initiatives. ⦁ Participate in cross-unit initiatives and support continuous improvement plans. ⦁ Represent the organization in industry forum and contribute to professional publications.

Your contribution to the team:

Strategic vision to drive program execution, governance and delivery excellence Strong client and stakeholder engagement to align business goals with program outcomes Proven ability to manage risks, scope and change across complex programs Expertise in driving business transformation through cross-functional collaboration Focused on developing strategies for building skill and competencies for the team Thought leadership to represent the organization and influence industry innovation. Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and governance models for global clients.

The successful candidate will lead end-to-end transformation initiatives, including greenfield implementations, where new platforms, processes, and operating models are built from the ground up. This role requires the ability to bridge business strategy, technology, and execution, ensuring measurable outcomes and sustained business value. Experience in leading AI-enabled programs and leveraging AI to drive efficiency, innovation, and decision-making will be a key differentiator. The Program Manager will be accountable for aligning with client objectives, ensuring service resilience and scalability, and delivering high levels of client and end-user satisfaction. The role spans Service Excellence, Automation, Digital and AI-led transformation, Customer Experience, and Operations, with a strong emphasis on managing complex, multi-service line programs at scale.

Required Qualifications:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. 22+ years of relevant experience with majority in Information Technology programs 12+ years of relevant experience in managing large complex programs in any one of the industry verticals. Experience of managing senior stakeholders and complex eco system including external partners Excellent team management abilities Effective communication and team leader Candidate must be located within commuting distance of Atlanta, GA or willing to relocate to the area. Ability to travel extensively. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

In the role of Sr. Program Manager, you will be responsible for, but not limited to –

Pre-Sales Support:

Programs manage the pursuit. Collaborate with other units to develop client specific solution. Drive customer workshops, pre-RFP discussions Extend thought leadership for influencing / winning the deals.

Program Delivery:

Defining program plan, strategy and business benefits definition and refinement Managing the sponsors and stakeholders of the program Take end-to-end bottom-line responsibility of a pursuit. Achieving the program delivery goals with respect to time, budget, functionality and quality according to the program plan Ensuring right staffing for the program and mitigate resourcing issues from different areas where the skills are to be procured. Team management and team building Identification and mitigation of risks Creating status report for management – both internal and for customer Assist customer in defining business case for solutions. Financial (budget, vendors) management of the program Good networking skills Capability to create, review and challenge estimates. Knowledge of Agile practice at program level Ability to identify opportunities and support sales team in growth. Strong analytical skills and expertise in at least one domain or technology area Interpersonal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off

The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Skills

Liaise with industry experts
Program management
Stakeholder management
Leadership
Decision making
Computer technology
Vertical markets
Communication skills
Sales
Agile
Analytical skills
Communicate by telephone

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