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Infosys

Lead Mainframe Developer

United States

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Job details

Experience: Minimum 4+ years of IT experience, with a strong hands-on mainframe support or development background.
Posting language: English

Original job description

Infosys Public Services is seeking a Mainframe Lead Developer to join our team in Salt Lake City, Utah.

Position Description (scope of work or brief narrative):

Seeking a highly experienced Mainframe Lead Developer to provide technical leadership, guidance, and oversight for the support and maintenance of mainframe-based Tax System. The MF Support Lead will coordinate day-to-day support activities, manage incident response across severity levels, ensure SLA compliance, and drive continuous improvements while maintaining system stability as the system transitions toward a modern replacement system. This role requires deep expertise in COBOL, JCL, CICS, DB2, batch/online processing, and production operations within large legacy environments.

Key Responsibilities

Technical Leadership & Daily Operations

Lead and coordinate daily support operations across 24/7/365 coverage requirements
Oversee resolution of incidents across all severities, adhering to defined SLAs
Manage and troubleshoot batch cycles and online systems
Ensure the availability of the system
Perform root cause analysis for recurring issues and provide preventive solutions.

Application Support & Maintenance

Maintain applications built using COBOL, JCL, Natural, and supported by DB2 and VSAM databases
Handle small/medium enhancements
Support annual statutory updates, which introduce ongoing major enhancements

Incident, Change & Problem Management

Manage L2/L3 escalations in line with on call, rotating support model
Ensure strict adherence to ITIL-aligned change management for production changes
Provide timely updates, communication, and reports for critical incidents.

Documentation, Knowledge Transfer & Governance

Lead comprehensive documentation of system processes, architecture, job flows, and operational procedures as required under the RFP Scope of Work (knowledge transfer & process documentation)
Assist in Business Process Mapping for all tax-related functions and identify risks or inefficiencies in existing workflows
Support and facilitate knowledge transition to vendor support teams.

Performance Management

Track and report on KPIs, ticket volumes, SLA compliance, and improvement plans
Participate in monthly and quarterly performance reviews and satisfaction surveys.

Required Qualifications

Minimum 4+ years of IT experience, with a strong hands-on mainframe support or development background.
Demonstrated expertise with: COBOL (online + batch programs ), JCL, CICS, DB2, VSAM, Mainframe utilities and job schedulers (e.g., Control M)
Experience supporting critical, high-availability systems.
Ability to work onsite and coordinate with mixed local + remote teams
Strong analytical and troubleshooting skills in legacy environments.
Candidate must be located within commuting distance or willing to relocate to Salt Lake City, UT.

Preferred Qualifications

4+ years of experience in large-scale mainframe support functions.
Experience working with complex legacy tax or government systems.
Experience with: Natural, REXX, SCOBOL, or system utilities, Performance monitoring tools such as OMEGAMON
Prior experience in Business Process Mapping and documenting legacy systems.
Experience working with limited documentation environments and high-criticality systems.
Ability to lead distributed teams across multiple stakeholders.

Competencies

Strong leadership, communication, and mentoring capabilities.
Ability to manage high-pressure troubleshooting scenarios.
Structured problem solver with attention to detail.
High sense of ownership, accountability, and service orientation.
Adaptability to work in legacy + modernization transition environments.

Educational Requirements:

A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

The estimated annual compensation range for this role will be as follows:

In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200 In Washington, DC: $66,100 to $100,200

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Skills

Leadership
Incident response
Regulatory compliance
COBOL
JCL
CICS
IBM DB2
Troubleshoot
Root cause analysis
ITIL
Change management
Communication skills
Documentation
Business processes
Performance management
Troubleshooting
Coaching
Attention to detail
Adaptability
Communicate by telephone

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