End User Support Engineer

The Infosys Insurance unit is dedicated to transforming the insurance industry through innovative digital solutions powered by advanced AI technologies. We blend our industry-leading expertise in consulting and technology to help clients solve complex business problems and unveil hidden value. By integrating AI-driven insights, we enhance our ability to link strategy to execution, leverage cross-industry experience, and accelerate speed to market, ensuring we stay ahead of technological advancements and deliver the best to our clients. Join us to be part of a dynamic team that drives innovation, operational efficiency, and sustainable growth in the insurance sector. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of insurance. If you're passionate about AI and eager to make a significant impact, the Infosys Insurance unit is the perfect place for you to grow and excel. In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:

⦁ Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications ⦁ Assist in execution of test cases based on guidance and test plans, to meet functional requirements ⦁ Participate in troubleshooting and resolving production issues, to enhance system reliability

Your contribution to the team:

⦁ Willingness to learn and adapt to new technologies ⦁ Ability to assist in code development, refinement and testing, adhering to guidance and best practices. ⦁ Focused to develop competence for activities as part of entire SDLC life cycle ⦁ A collaborative mindset with effective communication skills ⦁ Dedication to continuous improvement and knowledge sharing

• Upgrade or re-install software based upon client approvals.
• Provide onsite support specialists to support Authorized Users with operational and technical support and to meet specified Service Levels.
• Resolve Incidents and Problems associated with EUC Equipment like Desktops, Laptops and Peripherals.
• Coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment in good working order.
• Perform proactive troubleshooting to effectively identify potential Incidents or Problems and attempt to eliminate them before they occur.
• Support new hire process to ensure new devices are delivered.
• Following table list the locations at which deskside support services will be provided
• Provide guidance and support Hybrid meeting support.
• Evaluate and maintain office IT equipment to stay functional and current.
• Onsite troubleshooting, rack/patching/basic infrastructure support
• Apple support: macOS devices, iPads, tablets (preferred)
• Customer service, communication, documentation, escalation management
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Estimated annual compensation range for candidate based in the below locations will be Norwood, MA is $ 61248 to $ 67985

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.