Jobs in the United States

25+ jobs

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Journeyperson PLT
Aecon
MB, CA
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MC
Trauma Registrar (Remote) -PT - Level 3 and 4
MRO Corporation
Remote, United States
- $27 to $32 USD / hour
Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a…
Added just now
MC
Trauma Registrar (Remote) - FT-Level 3 and 4
MRO Corporation
Remote, United States
- $27 to $32 USD / hour
Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a…
Added just now
MC
Trauma Registrar-PT- Level 1
MRO Corporation
Remote, United States
- $32 to $35 USD / hour
Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a…
Added just now
IT Multi-Discipline Senior Specialist - Government Resource Center
The Ohio State University
United States
…technology integrations and solutions. Implements automation tools to streamline containerized application deployment, system administration, and business processes. Identifies…
Added just now
MC
Trauma Registrar-FT-Level 2
MRO Corporation
Remote, United States
- $27 to $32 USD / hour
Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a…
Added 1 min ago
Postdoctoral Scholar
The Pennsylvania State University
United States
…opportunity to apply and develop sophisticated methodological tools to data from ongoing studies, conduct independent research in collaboration with multiple faculty mentors, prepare…
Added 1 min ago
Sales Consultant
Country Critters Veterinary Clinic
Butler, PA
…across agricultural, power equipment, farm, lawn and garden, tools, and home essentials. This role helps customers find the right products while supporting sales, financing, special orders,…
Added 2 mins ago
B3 Account Analyst I - Revenue
Norfolk Southern Corp.
Atlanta, GA
Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
Added 3 mins ago
Senior Manager - Training & Quality Assurance
Dow Jones & Company, Inc.
United States
Improve knowledge accuracy, usability, adoption, and maintenance, and prepare the team, content, and working practices for AI-enabled tools.
Added 3 mins ago
Event Operations Coordinator
OPIS LLC
United States
Event Technology: Develop expertise in event technology platforms, including registration systems, event websites, mobile apps, onsite registration equipment, and attendee engagement tools.
Added 3 mins ago
Developer Support Executive
FACTIVA INC
Remote, United States
The Developer Support Executive will provide support to Dow Jones customers as they build applications that use Dow Jones API’s and Services. As a Developer Support Representative, you’ll…
Added 4 mins ago
UC
Associate Nurse Informaticist - Ambulatory
UVA Community Health Candidate Experience
Manassas, VA
- $45 to $68.8 USD / hour
Participates in build validation, testing, and optimization activities as assigned (e.g., preference lists, documentation tools, order sets)
Added 4 mins ago
National Retail Marketing Specialist
Chicago, IL
…to learn with a desire to innovate and develop methods and tools to drive success. This role offers the opportunity to bring major national marketing platforms to life at retail, shaping…
Added 4 mins ago
UC
Licensed Practical Nurse - Ambulatory, Cardiology
UVA Community Health Candidate Experience
Manassas, VA
- $23 to $34.37 USD / hour
Utilizes appropriate communication tools when communicating within the interdisciplinary team
Added 4 mins ago
Associate Manager, National Retail Marketing - Modelo
Chicago, IL
…agency efforts in the delivery of planning presentations and tools to the Constellation organization and wholesaler network for annual business planning and POS ordering…
Added 4 mins ago
Senior Combustion Systems Engineer
OG&E
Oklahoma City, OK
Added 4 mins ago
Systems Engineer III
Iridium Satellite, LLC
Reston, VA · Chandler, AZ
A good understanding of tools and software applications that support system engineering best practices
Added 4 mins ago
Test Engineer III
Iridium Satellite, LLC
McLean, VA
Hands-on experience building and maintaining test automation using modern tools and frameworks (e.g., UI, API, and integration test approaches).
Added 4 mins ago
Supplier Quality Manager
Axiom Space
United States
…spaceflight services to the International Space Station and developer of advanced spacesuits for the Moon and low-Earth orbit. Axiom Space is building era-defining space infrastructure that…
Added 4 mins ago
Quality Manager
Axiom Space
United States
…spaceflight services to the International Space Station and developer of advanced spacesuits for the Moon and low-Earth orbit. Axiom Space is building era-defining space infrastructure that…
Added 4 mins ago
Quality Control Manager
Axiom Space
United States
…spaceflight services to the International Space Station and developer of advanced spacesuits for the Moon and low-Earth orbit. Axiom Space is building era-defining space infrastructure that…
Added 4 mins ago
Facilities Project Manager
Axiom Space
United States
…principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit…
Added 4 mins ago
Electrical Design Engineer, Senior
Axiom Space
United States
…principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit…
Added 4 mins ago
Supervisor, Operations - AMS Trading
Raymond James & Associates, Inc.
Memphis, TN
Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc).

Infor

Sr. Manager, Support Operations

Atlanta, GA, United States

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Job details

Posting language: English

Original job description

Infor is seeking an experienced Senior Manager, Support Operations to lead their assigned team of support analysts and optimize our support operations. The role is responsible for effectively guiding team members and ensuring they have the required technical and product knowledge to address customer issues. You will contribute to shaping the organizational culture, fostering collaboration within the team and cross-functionally with key stakeholders, while proactively identifying and addressing obstacles to enhance both team performance and customer experience.

A Typical Day in the Life Includes:

Lead, motivate, and coach a team of support analysts
Foster a positive and collaborative team environment, encouraging high engagement and motivation, celebrating achievements, recognizing contributions, and creating opportunities for team members to feel valued and connected to the broader goals
Maintain and evolve a solid understanding of the technical and product contexts to effectively guide and support the team
Collaborate across the Support function and with product development, Cloud Operations and other key counterparts to proactively identify problems, assess systemic issues and clear obstacles, ensuring that the support team is equipped to address customer issues effectively
Monitor customer feedback and drive areas for improvement in the customer experience
Generate regular reports on support operations performance and key metrics
Analyze data to identify trends and opportunities for improvement, taking a proactive approach to identifying issues
Develop and manage the support operations plan for assigned team

Basic Qualifications:

Experience in customer support or operations management
Knowledge of ERP and Cloud technology (AWS)
Relevant technical or domain experience in areas such as HR Talent, U.S. HR Payroll, Finance, Supply Chain, Technical Support, or related fields
Experience with data analysis, reporting, and AI tools
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future

Preferred Qualifications:

Experience in a high-growth, fast-paced, global environment
Knowledge of industry best practices in customer support operations
Experience with project management methodologies

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More about this job

Skills

Product knowledge
Customer experience
Customer service
Operations management
ERP
AWS
Payroll
Supply chain management
Technical support
Project management

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