Jobs in the United States

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Test Engineer III
Iridium Satellite, LLC
McLean, VA
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Supplier Quality Manager
Axiom Space
United States
…spaceflight services to the International Space Station and developer of advanced spacesuits for the Moon and low-Earth orbit. Axiom Space is building era-defining space infrastructure that…
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Quality Manager
Axiom Space
United States
…spaceflight services to the International Space Station and developer of advanced spacesuits for the Moon and low-Earth orbit. Axiom Space is building era-defining space infrastructure that…
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Quality Control Manager
Axiom Space
United States
…spaceflight services to the International Space Station and developer of advanced spacesuits for the Moon and low-Earth orbit. Axiom Space is building era-defining space infrastructure that…
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Facilities Project Manager
Axiom Space
United States
…principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit…
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Electrical Design Engineer, Senior
Axiom Space
United States
…principal provider of commercial human spaceflight services and developer of advanced spacesuits for the Moon and beyond. For more information about Axiom Space, visit…
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P1 Account Executive
Remote, United States
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Supervisor, Operations - AMS Trading
Raymond James & Associates, Inc.
Memphis, TN
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Sr. Life Underwriter
The Producers Choice, LLC
Remote, United States
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Senior Registered Client Service Associate
Raymond James & Associates, Inc.
Saint Louis, MO
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Registered Client Service Associate (Atlanta, GA)
Raymond James & Associates, Inc.
Atlanta, GA
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Senior Radiation Therapist
Georgetown Hospital System
Murrells Inlet, SC
Added just now
RJ
Part-time Client Service Associate (Newport Beach, CA)
Raymond James & Associates, Inc.
Newport Beach, CA
- Part-time
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Lead Full Stack Engineer, Wealth Management Technology
Raymond James & Associates, Inc.
Saint Petersburg, FL
…establishing practical standards and use cases that improve developer productivity, delivery velocity, and software…
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E
Loan Servicing Liaison
EagleBank
Bethesda, MD
- $21.58 to $30.42 USD / hour
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2026-27 Behavior Intervention Implementation (BII) Aide (Alliance Christine O'Donovan Middle Academy)
Alliance Ouchi-O'Donovan 6-12 Complex
United States
…plan. Working under the supervision of a Behavior Intervention Developer (BID), BCBA, or designated behavior specialist, the BII Aide delivers tier III interventions in general education…
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2026-27 Athletic Coach (Girls & Boys Basketball) (Alliance Cindy & Bill Simon Technology High School)
Alliance Cindy and Bill Simon Technology Academy High School
United States
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Account Executive - The Gary Miller Jr Agency
Franchise Organization
GA
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Decedent Solutions Associate
Raymond James & Associates, Inc.
Saint Petersburg, FL · Memphis, TN · Southfield, MI
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RC
Laser Marking Programmer
rms Company
Coon Rapids, MN
- $25.14 to $36.49 USD / hour
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RC
Supervisor - Ortho Mills
rms Company
Coon Rapids, MN
- $82,000 to $123,000 USD / year
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RC
Facility Maintenance Tech
rms Company
Coon Rapids, MN
- $19.86 to $27.84 USD / hour
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RC
Cell Lead - Additive Mills (1st Shift)
rms Company
Coon Rapids, MN
- $25.14 to $49.23 USD / hour
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Onsite Psychiatric Mental Health Nurse Practitioner/Physician Assistant- Northeast and New Braunfels
Graceland Psychiatric & Neuromodulation Center
San Antonio, TX
Added just now
Executive Assistant
INPAC WEALTH
Honolulu, HI

Infor

Sr. Manager, Support Operations

Atlanta, GA, United States

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Job details

Posting language: English

Original job description

Infor is seeking an experienced Senior Manager, Support Operations to lead their assigned team of support analysts and optimize our support operations. The role is responsible for effectively guiding team members and ensuring they have the required technical and product knowledge to address customer issues. You will contribute to shaping the organizational culture, fostering collaboration within the team and cross-functionally with key stakeholders, while proactively identifying and addressing obstacles to enhance both team performance and customer experience.

A Typical Day in the Life Includes:

Lead, motivate, and coach a team of support analysts
Foster a positive and collaborative team environment, encouraging high engagement and motivation, celebrating achievements, recognizing contributions, and creating opportunities for team members to feel valued and connected to the broader goals
Maintain and evolve a solid understanding of the technical and product contexts to effectively guide and support the team
Collaborate across the Support function and with product development, Cloud Operations and other key counterparts to proactively identify problems, assess systemic issues and clear obstacles, ensuring that the support team is equipped to address customer issues effectively
Monitor customer feedback and drive areas for improvement in the customer experience
Generate regular reports on support operations performance and key metrics
Analyze data to identify trends and opportunities for improvement, taking a proactive approach to identifying issues
Develop and manage the support operations plan for assigned team

Basic Qualifications:

Experience in customer support or operations management
Knowledge of ERP and Cloud technology (AWS)
Relevant technical or domain experience in areas such as HR Talent, U.S. HR Payroll, Finance, Supply Chain, Technical Support, or related fields
Experience with data analysis, reporting, and AI tools
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future

Preferred Qualifications:

Experience in a high-growth, fast-paced, global environment
Knowledge of industry best practices in customer support operations
Experience with project management methodologies

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More about this job

Skills

Product knowledge
Customer experience
Customer service
Operations management
ERP
AWS
Payroll
Supply chain management
Technical support
Project management

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