Help Desk Support

Job Description

• Service performance and availability monitoring
• Active Directory account creation
• Data backup and
• Desktop software installs
• Emergency notifications and escalations
• Troubleshoots end-user hardware and software related issues
• Provides superior customer service
• Remote Desktop Support.
• Answer Service Desk/Help Desk calls
• Working service tickets
• Other Technical duties as assigned

Qualifications

Skills/Experience:

Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management Strong electro-mechanical aptitude Experience using logic and methods to solve difficult problems with effective solutions Experience finding hidden problems A+ MCP or MCAS or MOS certification Strong at honest analysis, and finding hidden answers to problems. Strong customer service communication skills

Preferences:

ITIL

Additional Information All your information will be kept confidential according to EEO guidelines.