Ariba Support

Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others. Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Description Ariba Support team members are responsible for assisting end users with functional and technical issue resolution and ensuring that end users have an excellent user experience, even in the event of challenges.

Core responsibilities:

Triage Support Requests Serve as primary point of contact for issue resolution Investigate all reported issues Resolve Tier 1 issues Escalate Tier 2 issues Create standard responses to common requests

Qualifications

Mandatory:

Mandatory:

Customer Service Experience Excellent Verbal and Written Communication Technology background

Additional Information All your information will be kept confidential according to EEO guidelines.