Radio Control Dispatcher

• • • • • Position Title: Radio Dispatcher

Safety Sensitive: Yes

Supervisor’s Title: Manager of Support Services

FLSA Status: Non-Exempt

Department: Transportation

Division: Operations

Worker Category: Salary Non-Exempt Full-Time

Job Class: Management

• •

Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE

A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit. At IndyGo, getting people from one place to another is much more than just moving riders: it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas. We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.

INDYGO MISSION

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences. Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency. Adaptability: We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community. Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders. Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect. Communication: We value open and honest conversations with each other, our riders and the community. Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations. Responsibility: We will be good stewards of our resources. Results: We make things better today than they were yesterday. Safety: We ensure safe and secure environments.

BENEFITS WE OFFER

• Full-time positions with guaranteed 40 hours/week.
• Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
• Free on-site wellness clinic for employees and their families.
• Retirement plan (401A and 457B).
• Tuition reimbursement.
• Free IndyGo transportation for employees and their families.
• Federal Loan Forgiveness Program

POSITION PURPOSE

The Radio Control Dispatcher utilizes radio, telephone, and computer equipment to help bus operators support daily transit operations. Work involves preparing and maintaining computerized files and records, including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, vehicle breakdowns, etc.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To succeed in this role, an individual must be able to perform satisfactorily the functions listed below. The company will provide reasonable accommodation to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Operate and monitor two-way radio; send and receive messages.
• Respond to radio calls from bus operators regarding emergency and non-emergency situations requiring the attention and assistance of maintenance personnel and transportation supervisors.
• Make an initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, urgency, inconvenience involved, or service needs.
• Communicate route changes to bus operators in inclement weather, unsafe operating conditions, road construction, or other unique situations affecting service delivery.
• Instruct bus operators concerning directions and detours.
• Contact police, fire, and ambulance in emergencies.
• Maintain a daily log of dispatch orders, maintenance requests, and computer database.
• Write dispatch orders.
• Take direction from supervisors and instruct operators.
• Report operational problems and incidents to transportation supervisors; make recommendations and propose solutions to operational issues.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must have the following education and experience.

• Two to five years of transit experience is required.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below represent the knowledge, skills, and abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Knowledge of streets, landmarks, and geography of Marion County and Indianapolis Public Transit Center bus routes.
• Ability to read and interpret maps.
• Ability to operate a two-way communication device.
• Established written and verbal communication skills; must understand and follow instructions and adhere to procedures.
• Proficiency in using a computer and related technology, including proficiency with Microsoft Office, the internet, and spreadsheets and databases.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Above-average decision-making abilities.
• Basic mathematical abilities (addition, subtraction, multiplication, and division).
• Ability to prioritize, organize, and manage tasks and time effectively.
• Ability to deal courteously and effectively with supervisors and coworkers.
• Ability to interact with individuals and groups in person and through phone, e-mail, and written correspondence.
• Ability to maintain the confidentiality of information and professional boundaries.

PHYSICAL DEMANDS

The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. Work is performed in a fast-paced, deadline-oriented environment.

• Ability to work in a deadline-oriented office environment.
• Ability to work independently with minimal supervision.
• Ability to remain stationary for extended periods without being able to leave the work area.
• Ability to work night and weekend work shifts and overtime regularly due to assignment shifts being picked bi-annually according to the current Collective Bargaining Agreement.

IndyGo is an Equal Opportunity Employer.