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Shift Manager
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Indygo

Manager- Learning and Development

Indianapolis, IN, United States

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Job details

Education: Bachelor’s degree
Working hours: 40 hours/week
Posting language: English

Original job description

Position Title: Learning and Development Manager Safety Sensitive: No

Supervisor’s Title: Director of Talent Acquisition FLSA Status: Exempt

Department: Human Resources Division: Human Resources

Worker Category: Salaried Exempt Full-Time Job Class: Professional

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE

A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit. At IndyGo, getting people from one place to another is much more than just moving riders; it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas. We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.

INDYGO MISSION

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences. Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency. Diversity: We promote, embrace, and value all individuals. Safety: We ensure safe and secure environments. Excellence: We strive for quality in everything we do. Teamwork: We actively promote effective communication, collaboration, and partnerships. Respect: We value and treat all with dignity.

BENEFITS WE OFFER

Full-time positions with guaranteed 40 hours/week.
Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
Free on-site wellness clinic for employees and their families.
Retirement plan (401A and 457B).
Tuition reimbursement.
Free IndyGo transportation for employees and their families.
Federal Loan Forgiveness Program

POSITION PURPOSE

The Manager of Learning & Development is responsible for leading IndyGo's employee learning, leadership development, and organizational capability-building initiatives. This position designs, implements, and continuously improves learning programs that support employee growth, leadership effectiveness, operational excellence, and organizational performance. The Manager of Learning & Development serves as IndyGo's subject matter expert in adult learning, instructional design, leadership development, and employee development. The role partners closely with leaders across the organization to identify development needs, create scalable learning solutions, and build the skills and capabilities necessary for individual and organizational success. This position oversees leadership development, employee development programs, learning technologies, and training delivery for all IndyGo employees following hire. The position works collaboratively with the Manager of Workforce Development to ensure a seamless transition from workforce pipeline programs into employment and long-term career development at IndyGo.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Learning Strategy & Organizational Development

Develop and execute IndyGo's learning and development strategy in alignment with organizational goals and workforce needs.
Partner with business leaders to identify capability gaps and development opportunities across departments.
Design and implement enterprise-wide learning initiatives that strengthen employee performance and organizational effectiveness.
Establish and monitor key performance indicators to measure learning effectiveness, participant engagement, and business impact.
Promote a culture of continuous learning and professional growth throughout the organization.

Leadership Development

Design, implement, and manage leadership development programs for frontline supervisors, managers, and emerging leaders.
Develop leadership competency models and learning pathways that support leadership readiness and succession efforts.
Facilitate leadership workshops, development programs, and learning experiences.
Provide consultation and coaching resources to leaders seeking to improve management and leadership effectiveness.
Support executive leadership development initiatives as assigned.

Employee Development & Career Growth

Develop employee development programs that support career growth, internal mobility, and long-term employee success.
Create and maintain learning pathways and development resources for employees across multiple functions and career stages.
Support the creation and utilization of Individual Development Plans (IDPs).
Collaborate with Talent Acquisition and business leaders to identify development opportunities that strengthen retention and advancement.

Onboarding & New Employee Development

Partner with Onboarding Specialist(s) to ensure new employees receive the knowledge, resources, and development support necessary for successful integration into the organization.
Partner with operational departments to ensure onboarding experiences are consistent, effective, and aligned with organizational culture.
Design, develop, and deliver learning opportunities that support early employee success and engagement.

Learning Program Design & Delivery

Design, develop, and deliver instructor-led, virtual, hybrid, in-person, and self-paced learning programs.
Apply adult learning principles and instructional design methodologies to create engaging and effective learning experiences.
Develop training materials, facilitator guides, e-learning content, videos, and digital learning resources.
Ensure compliance, safety, and required training programs are effectively administered and documented.

Learning Technology & Vendor Management

Manage the Learning Management System (LMS) and related learning technologies.
Maintain learning records, reporting, and training compliance documentation.
Evaluate and implement emerging learning technologies and tools.
Manage relationships with external training providers, consultants, and educational partners.
Monitor vendor performance and training outcomes.

Team Leadership

Lead, coach, and develop Learning & Development team members.
Establish priorities, goals, and performance expectations for assigned staff.
Foster a customer-focused, innovative, and collaborative team culture.

EDUCATION AND/OR EXPERIENCE

Education & Experience

Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, Communications, Psychology, or a related field required.
Master's degree preferred.
Five (5) or more years of progressively responsible experience in learning and development, organizational development, training, leadership development, or a related field.
Three (3) or more years of people leadership experience.
Experience designing and delivering leadership development and employee development programs.
Experience managing learning management systems and learning technologies.
Experience facilitating training programs for diverse employee populations.
Experience developing instructional materials and learning content.

Knowledge, Skills & Competencies

Strong knowledge of adult learning principles and instructional design methodologies.
Ability to design and implement enterprise-wide learning strategies and programs.
Exceptional facilitation, presentation, and communication skills.
Strong project management and organizational skills.
Ability to influence leaders and build collaborative partnerships across all levels of the organization.
Experience utilizing learning technologies, e-learning tools, video production platforms, and content development software.
Strong analytical skills with the ability to evaluate program effectiveness and use data to drive decisions.
Ability to manage multiple priorities in a fast-paced environment.

Commitment to fostering an inclusive, engaging, and growth-oriented workplace

PHYSICAL DEMANDS

Ability to work in a professional office environment.
Ability to remain stationary for extended periods while working at a computer.
Ability to communicate effectively in person, by telephone, and through electronic communication.
Occasional local travel may be required.
Office-based work environment. Regular on-site presence is considered an essential function of this HR leadership role due to the need for in-person collaboration and on-site employee support and program delivery.

IndyGo is an Equal Opportunity Employer

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