WCS Support Lead

Company Description Indsoft INC.

Job Description

Job Title : WCS Support Lead Location : Mooresville, NC. Type of hire : CTH

Note:Please send profiles to pavani AT indsoft.com

Job Roles / Responsibilities:

Must Have Skills:

• Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience
• Minimum 2+ Years of experience in production support for a customer facing ecommerce application
• Strong experience in problem diagnosis and creative problem-solving skills

Desired Skills:

• Ecommerce B2B and B2C functional knowledge
• Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools

Job Roles / Responsibilities:

• Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA.
• Provide on-call support (weekly rotation) during non-business hours.
• Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities.
• Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
• Create reusable knowledge articles, how to guides for commonly occurring issues.
• Provide solutions for recurring problems and track to closure.
• Participate in application design discussions and Knowledge transfer sessions.

Additional Information All your information will be kept confidential according to EEO guidelines.