Description
About Us
At Indimade Brands, we empower passionate makers to build and grow thriving businesses. As the leader in handmade supplies and ingredients, we proudly support over one million makers and small businesses with trusted products, high-quality supplies, and exceptional customer service. Our family of brands - including Wholesale Supplies Plus, Nature’s Garden, and The Flaming Candle - provides the tools and inspiration entrepreneurs need, from startup to scale-up. Rooted in a culture of integrity, innovation, and community, we are committed to helping makers succeed while making a positive impact in the industries we serve.
Position Overview The Warehouse Supervisor is responsible for leading, coordinating, and continuously improving daily warehouse operations at the Strongsville, Ohio facility. The role requires strong leadership, critical thinking, sound operational judgment, and disciplined adherence to established Standard Operating Procedures (SOPs), safety requirements, and inventory control practices. The Supervisor is accountable for employee development, consistent process execution, accurate inventory movements and transactions, and the timely completion of receiving, shipping, replenishment, put-away, and repack activities. The Supervisor investigates operational discrepancies, identifies root causes, and implements sustainable corrective actions in collaboration with departmental leadership and Inventory Control. The Supervisor will manage 1–2 direct reports and additional team members during peak periods, setting clear expectations, coaching performance, and fostering a positive, accountable, continuous-improvement-focused workplace.
Key Responsibilities
Leadership, Accountability, and Employee Development
- Lead, coach, and direct warehouse personnel; establish clear expectations for safety, quality, productivity, and accountability.
- Provide structured SOP-based training and verify employee competency before independent task execution.
- Monitor performance, provide timely feedback, and address performance or conduct concerns in accordance with company policies.
- Promote teamwork, ownership, and a solution-oriented work environment.
Process Adherence and Operational Standardization
- Ensure consistent compliance with approved SOPs for receiving, shipping, replenishment, put-away, inventory movement, and repack operations.
- Observe workflows, identify procedural deviations, and implement corrective actions and refresher training.
- Partner with Operations Leadership to maintain and improve standardized procedures and communicate process changes.
Inventory Control and Transaction Accuracy
- Enforce sound inventory control practices, including accurate identification, storage, location management, and timely transaction recording.
- Ensure physical inventory movements are correctly reflected in NetSuite ERP and ShipHawk WMS.
- Oversee cycle count compliance, discrepancy reporting, and investigation of inventory variances in coordination with Inventory Control.
- Ensure inventory adjustments are performed only by authorized personnel under approved procedures.
Critical Thinking and Operational Problem-Solving
- Use operational data, system reports, and direct observation to assess issues and make informed decisions within assigned authority.
- Investigate root causes of inventory errors, process failures, and workflow constraints; distinguish recurring problems from isolated incidents.
- Implement and verify corrective actions, escalating significant risks with documented findings and recommendations.
Operational Execution and Continuous Improvement
- Supervise daily receiving, shipping, replenishment, and put-away operations, and support the Repack Lead and Repack Department.
- Delegate tasks and coordinate labor and workflows to meet service, quality, and productivity requirements.
- Ensure accurate shipment documentation and coordinate effectively with carriers, vendors, and internal departments.
- Identify improvements that reduce errors, unnecessary handling, and operational inefficiencies.
Essentials Functions
- Supervise daily warehouse activities including shipping, receiving, replenishment, put-away, and repack operations.
- Support the Repack Lead and Repack Department, ensuring accurate replenishment and breakdown of bulk quantities into customer-ready units.
- Maintain inventory accuracy through proper documentation, cycle counts, and system updates in NetSuite ERP and ShipHawk WMS
- Coordinate with carriers and schedule pickups for timely shipments.
- Utilize WMS scan devices and perform all necessary computer functions for tracking and labeling.
- Delegate tasks, monitor workflow, coach process adherence, and resolve operational issues through structured problem-solving.
- Identify and implement sustainable process improvements to enhance efficiency, inventory accuracy, and error prevention.
Requirements
Education
- High school diploma or GED required, associate degree in supply chain or related field preferred.
Requirements
- Ability to operate warehouse equipment (forklift certification preferred).
- 3+ years of experience in shipping and receiving, with at least 2 years in a supervisory role.
- 2+ years of experience with WMS systems, RF scanning, and ERP software; knowledge of inventory location control, cycle counts, and transaction accuracy.
- Strong commitment to delivering exceptional customer service and building mutually beneficial relationships with all stakeholders.
- Demonstrate organizational skills with the ability to prioritize tasks and manage workflows efficiently.
- Demonstrated critical thinking and root-cause problem-solving skills for identifying and correcting operational challenges.
- Proven ability to lead, coach, train, and hold teams accountable to established performance and SOP standards.
- Strong verbal and written communication skills, with the ability to convey information effectively.
- Excellent mathematical skills with a focus on accuracy and problem-solving.
- Proven ability to adapt and thrive in a rapidly growing and evolving environment.
- Proficiency in computer applications and the ability to operate basic office equipment efficiently.
- Ability to work overtime and weekends as required.
Physical Requirements
- Mobility – Ability to move throughout the production floor, including standing and walking for extended periods.
- Lifting & Carrying – Frequently lift or carry materials or equipment up to 35 lbs. Occasionally lift or carry materials or equipment up 55 lbs.
- Bending & Reaching – Occasionally required to bend, stoop, or reach to inspect equipment or processes.
- Dexterity – Basic hand-eye coordination for handling reports, operating a computer, or adjusting minor equipment settings.
- Visual & Auditory Requirements – Must have the ability to observe operations, read reports, and communicate effectively in a manufacturing environment.
