SUMMARY
The Business Office Systems Support (BOSS) Systems Manager provides leadership and oversight of the activities of the department's system analysts who analyze user requirements, procedures, and problems to develop, test, install and modify business office information systems and/or optimize central office operational processes to meet the needs of an established set of requirements. The Business Office Systems Support department provides support for the District's Business Office Systems (e.g. MUNIS, Kronos, Follett, Allovue, MySchoolBucks, ECA system). The Manager ensures that all Systems Analysts within the Business Office Systems Support department will work closely together, become knowledgeable of other team members' work/responsibilities in order to serve as backup for other team members as well as to serve in a collaborative capacity to ensure successful implementation of system enhancements and business process change.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinate and/or collaborate with functional team leads and subject matter experts to understand functional requirements for system implementation.
- Provide project management leadership and oversight of the project portfolio of the Business Office Systems Support team. Serve as the primary communicator of project timeline, status, and results to Key Executive/Senior Management Stakeholders.
- Maintain the District's Master Processes Map for key Central Office processes. The Master Processes Map documents end to end processes, key internal controls within process(es), and integration points of various functional areas across a process(es). This document allows for the completion of critical impact analysis required to effectively train users and change/upgrade Business Office systems over time.
- Ensure that endusers' (e.g. District staff) security access to Business Office systems occurs timely with changes to their roles.
- Work with customers to gather requirements for development of process optimization projects. Validate requirements with users.
- Perform product analysis and development tasks which may require research and analysis. This is inclusive of performing analysis of Business Office system changes due to enhancements/upgrades, sharing the results of the analysis with functional area SMEs and taking appropriate action to ensure the system continues to function properly for the District.
- Oversee the development, testing, and documentation of business office information system custom modules, integrations, and reports to meet the needs of users.
- Work with Functional Area SMEs/team members to guide user acceptance testing.
- Utilize work ticket system to prioritize and respond to work assigned within the Business Office Systems Support work queue; accurately document work effort; and contribute to the accuracy of a knowledge database.
- Ensure timely submission of assigned state reporting.
- Assist in the preparation of training materials, procedure documents, and knowledge articles.
- Surface ideas for improving operations and customer service.
- Train new systems analysts and build the knowledge of other systems analysts, the software support associate, and the Service Desk as applicable.
- Lead teams of systems analysts and other key stakeholders to select and/or implement a new technology, process, or capability.
- Practice effective collaboration and team work - recognize the importance of the "means" (effective process) along with the "end" (achievement of the expected result)
- Perform other related duties incidental to the work described herein.
SUPERVISORY RESPONSIBILITIES
Supervises and completes annual performance evaluation for the Senior Systems Analysts and the Systems Analysts within the Business Office Systems Support department.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree in Computer Science or other Programming and Analysis or Business discipline is required. Five or more years of work experience in systems analysis, design and implementation required.
- Experience using and managing development of software and procedures using tools such as: SQL, JavaScript, jQuery, HTML, Oracle Application Express Reporting (APEX), SSRS, Crystal Reporting
- Experience using Microsoft Team Foundation Server a plus.
- Ability to establish good working relationships with all users, clients and vendors.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate well with school personnel, employees, and central office staff.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.