Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Principal Operations Research/Systems Analyst
Modern Technology Solutions Inc
Eglin AFB, FL · Eglin AFB
…decision, as well as for the purpose of identifying new engineering tools and simulation environments…
Added just now
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Familiarity with internal developer platforms, reusable infrastructure, and productized engineering patterns.
Added just now
Manager- Learning and Development
Indianapolis, IN
Added just now
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
Monitor application health using APM tools, logging, metrics, and performance monitoring solutions.
Added just now
Product Design Lead
ewminds consulting Services
New York, NY
…recent and high-quality design work, and experience using AI tools to improve design workflows. The Product Design Lead will collaborate closely with product, engineering, and business…
Added just now
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
…recent and high-quality design work, and experience using AI tools to improve design workflows. The Product Design Lead will collaborate closely with product, engineering, and business…
Added just now
Insider Threat Analyst
Sancorp Consulting LLC
Arlington, VA
…organizations; knowledge of and ability to use various research tools; procedures and methods of analyzing, compiling, reporting, and disseminating intelligence data; and/or knowledge of…
Added 1 min ago
SN
Store Manager
Sleep Number
Morgantown, WV
- $80,000 to $94,000 USD / year
Leverage company programs and tools to generate local market awareness and drive store traffic. Demonstrate a tenacious drive for results. Hold self and team accountable for becoming…
Added 1 min ago
TI
MSP Level 1 Technician
TeamLogic IT, Moline, IL
Moline, IL
- $18 to $22 USD / hour
Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
Added 1 min ago
ADMINISTRATIVE WEIGHT INSPECTOR - 55013080
State of Florida
PENSACOLA, FL
…explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this…
Added 1 min ago
Documentum Developer, Jr
Southern Company
Birmingham, AL
The Documentum Developer, Jr. is an entry-level member of the team that supports and enhances Southern Company's enterprise OpenText Documentum environment. This role assists with…
Added 1 min ago
Field Estimator (OH)
Southern Company
Atlanta, GA
Experience with drafting, engineering and line design software, GIS products, load estimating tools (specifically in residential loading) preferred,.
Added 2 mins ago
AWS Java Full Stack Developer
Infosys
United States
Experience with containerization tools (Docker, Kubernetes, Openshift).
Added 2 mins ago
Researcher, AI Evaluations
Figma
CA • New York, NY
Background in product design, product management, data science, or engineering, with familiarity in Figma or similar design and developer tools
Added 2 mins ago
Sales Account Executive
Fusion Worldwide
Boston, MA
Proficient with standard business tools (Microsoft Office 365, etc.) as well as collaboration and sales technology (WebEx, HubSpot, Sales Navigator, etc.)
Added 2 mins ago
Float Phlebotomist
Labcorp
Earth City, MO
Added 2 mins ago
L
IOP Phlebotomist Part-Time
Labcorp
Montgomery, AL
- Part-time
Added 2 mins ago
L
Phlebotomist
Labcorp
Perth Amboy, NJ
- $17.75 to $24 USD / hour
Added 2 mins ago
Phlebotomist
Labcorp
New Albany, IN
Added 2 mins ago
New Account Installer
Cintas
Elizabethtown, KY
…and repairing bulk product dispensers using hand and power tools; ensuring the uniforms, floor mats and other products are left in a mutually agreed upon place at the customer's location;…
Added 2 mins ago
Director of Finance
Huntington San Francisco
San Francisco, CA
…acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset…
Added 2 mins ago
Construction Manager - Electrical
IREN
Sweetwater, TX
Added 2 mins ago
EM
Automotive Detailer - Columbia - Full Time
Enterprise Mobility
Columbia, MO
- $17 USD / hour
- Full-time
Operate tools such as carpet shampoo machines or air purifiers to eliminate stains, pet hair, and odors
Added 2 mins ago
Cyber Security Analyst or Sr Cyber Security Analyst - (Pen Tester) (Cayce, SC or Richmond, VA)
Dominion Energy
CAYCE, SC
Research emerging vulnerabilities, attack techniques, tools, and offensive security methodologies.
Added 2 mins ago
Security & Locksmith Technician
Alarm Detection Systems
Aurora, IL
Cut, drill, and prepare doors and other surfaces for proper lock and hardware installation using hand and power tools.

Independent Software

Queue Coordinator, Level 1

Annapolis Junction, MD, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

What You Will Do:

At Independent Software, as a Queue Coordinator, Level 1, you will support a mission-critical operations environment by managing ticket queues, coordinating workflow, and ensuring service requests are properly routed, prioritized, and resolved within established Service Level Agreements (SLAs).

You will serve as a central point of contact for customers and technical teams, monitor incoming requests for accuracy and completeness, track tickets through resolution, and escalate issues when necessary. You will work closely with technical teams to maintain ticket quality, prevent SLA breaches, and support efficient day-to-day operations.

Key Responsibilities:

Serve as a central point of contact for ticket routing and provide support to customers and technicians by telephone, chat, and email.
Validate incoming tickets to ensure they are complete, accurate, and compliant with established documentation and workflow standards.
Monitor ticket queues and SLAs, prioritizing and assigning tickets based on urgency, impact, and remaining SLA time.
Track assigned work and follow up with technicians or teams to prevent SLA breaches.
Escalate complex, high-impact, or stalled tickets to higher-level support or management using established escalation procedures.
Collaborate with technical teams to improve ticket quality, routing accuracy, and overall workflow efficiency.
Maintain clear and accurate ticket documentation and status information.
Support a mission-essential environment, including holiday coverage when required.

Required Skills and Qualifications:

Strong interpersonal and communication skills.
Experience supporting IT operations, service desk, help desk, ticket management, or a similar customer-focused technical environment.
Experience working with ticketing or IT service management systems.
Ability to prioritize multiple requests and manage workload in a fast-paced environment.
Strong attention to detail and ability to maintain accurate documentation.
Ability to communicate effectively with customers, technicians, and management.
Ability to independently track assignments and follow up to ensure timely resolution.
Proficiency with Microsoft Office Suite is desired.

Education and Experience:

Candidates must meet one of the following:

High School Diploma or GED plus ten (10) years of relevant experience; OR
Bachelor's degree plus five (5) years of relevant experience.

Schedule:

Candidates must be available to work the following schedule:

Sunday-Thursday, 2:00 PM–10:00 PM

Initial training will be conducted Monday–Friday, 7:00 AM–3:00 PM.

This position is mission essential and may require work on holidays when necessary.

Clearance Requirement:

Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

Support critical national security missions that matter
Be part of a close-knit, employee-first culture where your voice is heard
Expand your skills through ongoing training, mentorship, and career development
Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply About employer

More about this job

Skills

Workflow
Documentation
Prioritization
Communication skills
Technical support
IT service management
Attention to detail
Microsoft Office

Report this job