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Added 1 min ago
Customer Sales Manager II
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Closed listing

Indeed

Senior Director, Learning & Development

Baton Rouge, LA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Sep 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

Day to Day

We're looking for a high-energy, strategic leader to join our Learning and Development leadership team and shape how our global field teams (Sales, Client Success, and SBS) learn, grow, and perform. Our Enablement org makes our field teams more effective and efficient. We're looking for a strategic problem solver who's excited to partner with field leadership to shape how we enable our teams to sell and support clients at scale, across every segment.

As the Senior Director, Learning & Development you will own the end-to-end learning journey across our field teams to include onboarding, product fluency and sales skills. You'll set the strategy, org design, and leadership for our learning design function, building and developing a high-performing global team. You're an innovative, technology-forward leader who treats AI as a core lever personalizing learning, scaling content, and preparing our workforce for the age of AI. This role calls for excellent executive communication skills, close partnership with senior business leaders, comfort operating in a fast-paced and constantly evolving environment.

Responsibilities

Own the vision and strategy for the global Learning Design function; lead, develop, coach, and manage performance of a team of learning design managers and specialists, with a strong focus on building a high-performing, high-retention organization.
Own the end-to-end learning journey for our field teams across all segments (eg SMB, Mid-Market, and Enterprise) establishing a consistent, globally coherent learner experience ensuring appropriate structures are in place to govern the standards for quality, consistency, design, authoring, and evaluation across all learning design.
Advocate AI and innovative technology as core levers across the learning function personalizing learning paths, accelerating content production, powering coaching insights, and evolving how we design and deliver learning to keep Indeed ahead of the market.
Own the strategy for developing and measuring sales skills and product fluency, ensuring new hires and tenured team members reach full performance as fast as possible.
Act as a senior strategic advisor to executive leaders and senior business partners across the company proactively shaping learning and development priorities and translating business priorities into learning design strategy across every vertical, market, and segment.
Take a data-driven approach to needs identification, evaluation, and decision-making; own the dashboards, reporting, and impact measurement framework that tie learning design directly to business outcomes, including product fluency and ramp-time metrics.
Own communications and knowledge management for our field teams ensuring the knowledge base, content, and information channels are consistent, current, and easy to access and serve as a thought leader in instructional design and learning innovation, representing Indeed's point of view in the market.

Skills/Competencies

Requires a minimum of 17 years of related experience; or a minimum of 15 years with a Bachelor’s degree; or a minimum of 12 years and a Master’s degree; or a PhD with a minimum of 8 years experience.
Significant experience leading a global learning and design organization.
A demonstrated track record of developing high-performing teams and leaders, not just individual contributors.
Experience using AI to help organizations optimize performance, personalize and scale learning, prepare their workforce for the age of AI, and bring new, innovative approaches to the learning journey.
Experience building and measuring product fluency programs and ramp-time / time-to-productivity metrics for Sales or CS organizations.
Comfort operating in a fast-paced, constantly evolving environment, with the ability to set direction amid ambiguity.
Proven experience as a senior strategic advisor to executive-level business leaders.
Demonstrated executive communication and presentation skills, with experience influencing at the VP/SVP level.
A data-driven mindset, with experience building measurement frameworks that connect learning to business impact.

Salary Range Transparency

Tier 1 - United States of America 162,000 - 244,000 USD per year

Tier 2 - United States of America 180,000 - 270,000 USD per year

Tier 3 - United States of America 198,000 - 298,000 USD per year

Tier 2 - Europe 150,000 - 226,000 EUR per year

Salary Range Disclaimer

At this time, we are not considering candidates in Tier 5 locations: Foster City (Remote), San Francisco (Remote), Sunnyvale (Remote)

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site ( https://www.indeed.com/careers/paytiers ), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits !

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations . If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page ( https://www.indeed.com/careers ).

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal , we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs .

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID: <47820>

The deadline to apply to this position is 11/30/2026. Job postings may be extended at the hiring team’s discretion based on applicant volume.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Reference ID: 47820

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Skills

Sales
Leadership
Communication skills
Coaching
Decision making
Reporting
Presentation skills

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