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Added 2 days ago
Product Support Analyst I
InComm Payments
Sandy, UT · Columbus, GA
…knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our…
Added 2 days ago
High School: Special Education, Aide (ABA certification needed) - Greater Boston (2026-2027)
KIPP
Lynn, MA
…can lead fulfilling lives and build a more just world. Our program is based…
Added 3 days ago
Management Analyst III
State of Massachusetts
Westborough, MA
Added 4 days ago
Management Analyst III
MassCareers
MA
The Massachusetts Department of Mental Health (DMH) is seeking a qualified and motivated Management Analyst III to coordinate and oversee Accounts Payable activities within the Management…
Added 5 days ago
Product Support Analyst I
InComm Payments
Sandy, UT · Columbus, GA
…knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our…
Added 5 days ago
Correctional Release Counselor, Entry Level Option (Wilsonville)
Department of Corrections
United States
…collaborative approach fosters rapport-building across various program disciplines, resulting in a holistic, systems-based model for working with each individual AIC. By focusing on…
Added 6 days ago
SOESD - Board Certified Behavior Analyst
Southern Oregon Education Service District
Medford, OR
Southern Oregon Education Service District's Special Education Program is looking to hire a Board Certified Behavior Analyst who wants to work with a supportive multidisciplinary team…
Added 10 days ago
Associate Director of Data Warehouse & Data Architect
Virginia Community Colleges
VA
Does this position have a bilingual or multilingual skill requirement or preference?
Added 10 days ago
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Elementary Teacher
William Penn School District
Yeadon, PA
- $55,021 to $106,222 USD / year
Collaborate with the Behavior Analyst to develop Positive Behavior Support Plans.
Added 11 days ago
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Elementary Teacher (K-6)
William Penn School District
Lansdowne, PA
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Collaborate with the Behavior Analyst to develop Positive Behavior Support Plans.
Added 12 days ago
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In-person Board Certified Behavior Analyst across New York
Achievement Behavior Services
New York, NY
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Added 16 days ago
Senior Policy Manager
OneAmerica
Seattle, WA
The Senior Policy Manager will also supervise a Policy Analyst, ensuring that policy analysis, legislative intelligence, lobbying, and community priorities translate into coordinated and…
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Management Analyst (Long-Term Temporary)
King County Housing Authority
Tukwila, WA
- $84,763 to $99,598.23 USD / year
The Management Analyst will develop and maintain project plans for required resident meetings; coordinate schedules, site-team responsibilities, interpretation, presentation materials, and…
Added 18 days ago
Product Support Analyst I
InComm Payments
Columbus, GA
…knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our…
Added 18 days ago
Graphic Designer
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New York City, NY
…candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the…
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Analyst, Investor Services
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New York, NY
…candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the…
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Board Certified Behavior Analyst Staten Island
Achievement Behavior Services
Staten Island, NY
- From $85 USD / hour
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BCBA In-person Brooklyn New York
Achievement Behavior Services
Brooklyn, NY
- From $85 USD / hour
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In-person BCBA Lynbrook NY
Achievement Behavior Services
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Flexible Board Certified Behavior Analyst Georgia Openings
Achievement Behavior Services
Allons, TN
- From $85 USD / hour
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Board Certified Behavior Analyst Remote Hybrid or In Person for the State of Georgia
Achievement Behavior Services
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- From $85 USD / hour
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Georgia BCBA
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InComm Payments

Product Support Analyst I

Columbus, GA, United States

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Job details

Apply by: Oct 21, 2027
Experience: 1+ years of experience in customer service.
Posting language: English
Posted: Oct 21, 2026

Original job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

nComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.

Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).
Shift: Tuesday through Saturday 9:00AM to 5:30PM
Training for this position will require a flexible schedule. The training will generally be in the office Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.

Responsibilities

General Functions:

Open/resolve/escalate/close tickets.
Administrative tasks (partner account updates, provide activity reports).
Troubleshoot store-based terminal issues. Diagnose connectivity issues.
Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
Opening tickets to the appropriate technical teams when required.
Keep clients appraised on resolution progress.
Answer queries in timely manner in accordance with InComm’s and FLOS goals.
Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
Document activities in the Call Management and ticketing system as required.
Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
Outbound calls as required.
Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
Analyze billing reports from multiple billing platforms.
Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
Other tasks and responsibilities as assigned by leadership team.

Qualifications

1+ years of experience in customer service.
Excellent verbal and written communication.
The ability to provide outstanding customer service.
Clearly demonstrated skills working in a team environment.
Computer literate and moderate technical skills preferred.
Ability to analyze and solve problems.
Multi-task in a fast-paced and changing environment.
Work prioritization and time management skills.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

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More about this job

Skills

Technical support
Point of sale
Create solutions to problems
Financial products
Troubleshoot
Reporting
Onboarding
Customer service
Communication skills
Deliver outstanding service
Work as a team
Computer skills
Prioritization
Time management

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