Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
ST
Senior Portfolio Manager
State Teachers' Retirement System
CA
- $18,334 to $28,334 USD / month
Established in 1988, CalSTRS Private Equity program invests globally in partnerships, separate accounts, general partner interests, secondary interests and co-investments. Investments…
Added 5 mins ago
DO
Enforcement Analyst
Department of Consumer Affairs
CA
- $6,031 to $7,547 USD / month
Under the direction of the Supervisor I, the Analyst II is responsible and performs with independence the duties regarding complex evaluations, outreach coordination and training…
Added 19 mins ago
Quantitative Analytics & Model Analyst Senior - Credit Loss Forecasting (CLF)
PNC
Pittsburgh, PA · Washington, DC · Charlotte, NC · East Brunswick, NJ · Cleveland, OH · Tysons Corner, VA
Support model onboarding, implementation, monitoring, and remediation, including developing and executing unit, integration, regression, reconciliation, and performance testing to confirm…
Added 20 mins ago
SO
Youth Services Specialist II (YSSII) - Prairie Vista Youth Services Center
State of Colorado
Brighton, CO
- $6,097 USD / month
…leisure activities of youth, in accordance with the living unit master schedule, shift supervisor and/or other administrative direction. Additionally the security officer provides…
Added 20 mins ago
SO
DOLA Budget & Policy Analyst III
State of Colorado
Denver, CO
- $6,972 to $9,063 USD / month
The Operations unit within the Colorado Division of Housing (DOH) provides fiscal, contracting, and data and analysis support to the Division to meet the above stated mission of DOH. This…
Added 26 mins ago
RU
Systems Analyst 3
Randstad USA
Austin, TX
- $90 to $100 USD / hour
Experienced Systems Analyst 3 needed to serve as a specialized FHIR/HL7 Development Resource.
Added 32 mins ago
Product Support Analyst I
InComm Payments
Sandy, UT · Columbus, GA
…knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our…
Added 35 mins ago
FT
Division Recruitment Coordinator
Franchise Tax Board
CA
- $7,276 to $9,107 USD / month
Provide technical recruitment guidance and support to regional recruiters across California and out-of-state field offices
Added 42 mins ago
CA
Capital & Planning Division - Student Intern Program, Summer 2027 – Open Space Planning & Project Management - Recreation & Park Dept. (5380)
City and County of San Francisco
San Francisco, CA
- Up to $37.95 USD / hour
The Planning Unit, within the Capital and Planning Division, plans for the future of our open spaces and works on a wide range of projects that support open space improvements, development,…
Added 44 mins ago
Loss Control Analyst
TIP National
NJ
…forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits,…
Added 1 hour ago
FT
Workstation Support Technician
Franchise Tax Board
CA
- $6,513 to $10,537 USD / month
…of the IT Field in the IT Asset Management and Workstation Support Section within the Operation Management Bureau (OMB). Successful candidate(s) will report to the Supervisor of Workstation…
Added 1 hour ago
CA
Capital & Planning Division - Student Intern Program, Summer 2027 – Open Space Planning & Project Management - Recreation & Park Dept. (5380)
City and County of San Francisco
San Francisco, CA
- Up to $37.95 USD / hour
The Planning Unit, within the Capital and Planning Division, plans for the future of our open spaces and works on a wide range of projects that support open space improvements, development,…
Added 1 hour ago
Information Security Analyst
Harvard University
Remote, United States
The Security team in the Harvard Medical School Department of Information Technology is seeking an Information Security Analyst to help build and sustain Vulnerability, Cloud and DLP…
Added 1 hour ago
Thermal Analyst I- Huntsville, AL
RTX
United States
…spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the…
Added 1 hour ago
Thermal Analyst II- Hunstville, AL
RTX
United States
As an early career Thermal Analyst you will be responsible for detailed thermal analysis on products throughout their lifecycle from initial design trade studies and proposals through…
Added 1 hour ago
Sr. Analyst, Materials Planning, SIOP
RTX
United States
The Senior Analyst, Materials Planning, SIOP will perform a variety of technical and business tasks in support of production factories or programs. This individual will support the…
Added 1 hour ago
Manager, Boundary Applications & Data Analytics (Remote)
RTX
Remote, United States
Collins Aerospace is seeking a Boundary Applications & Data Analyst to support a major transformation of our Avionics business as we transition to SAP S/4HANA. This role will help prepare…
Added 1 hour ago
K
Military Analyst/RFMSS Functional Administrator (FA)
Katmai
North Little Rock, AR
- $70,000 to $75,000 USD / year
Support the integration of RFMSS and GIS for the Training Center Sustainable Range Program to include development of GIS data and database management. Quarterly reviews shall be conducted…
Added 1 hour ago
Applications Analyst
Corporate Services Division
Rapid City, SD
The Applications Analyst is responsible for providing technical and organizational leadership for their assigned applications, analyze problems and user requirements, program and document…
Added 1 hour ago
Senior Financial Analyst - Supply Chain
Hanger, Inc.
Austin, TX
We are hiring a Senior Financial Analyst - Supply Chain (hybrid - 4 days per week onsite in Austin, TX) to join the Finance team supporting our Supply Chain business unit, reporting to the…
Added 1 hour ago
GS
2028 Guggenheim Securities Investment Banking Summer Analyst – Houston Energy, Power & Energy Transition
Guggenheim Securities, LLC
Houston, TX
- $110,000 USD / year
…training and experience at a growing firm. The Investment Banking unit will source most of its full-time analyst class from the internship…
Added 2 hours ago
Digital S/W Eng Intm Analyst - Officer
Citibank, N.A.
United States
The Digital S/W Engineer Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth…
Added 2 hours ago
Systems Analyst 1801
Sistema Technologies Inc.
Austin, TX
Sistema is looking for a Systems Analyst with our government client based in Austin, TX for a 3-month position.
Added 2 hours ago
CA
Capital & Planning Division - Student Intern Program, Summer 2027 – Open Space Planning & Project Management - Recreation & Park Dept. (5380)
City and County of San Francisco
San Francisco, CA
- Up to $37.95 USD / hour
The Planning Unit, within the Capital and Planning Division, plans for the future of our open spaces and works on a wide range of projects that support open space improvements, development,…
Added 2 hours ago
(SkillBridge) Proposal Analyst
Northrop Grumman
Dulles, VA
Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in SkillBridge Program prior to start of internship.

InComm Payments

Product Support Analyst I

Sandy, UT, United States
Columbus, GA, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2027
Experience: 1+ years of experience in customer service.
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.

Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).
Shift: Sunday through Thursday 6:00AM to 2:30PM MDT or 8:00 am to 4:30 pm EST
Language component - English / Spanish required
Training for this position will require a flexible schedule. The training will generally be in the office Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.

Responsibilities

General Functions:

Open/resolve/escalate/close tickets.
Administrative tasks (partner account updates, provide activity reports).
Troubleshoot store-based terminal issues. Diagnose connectivity issues.
Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
Opening tickets to the appropriate technical teams when required.
Keep clients appraised on resolution progress.
Answer queries in timely manner in accordance with InComm’s and FLOS goals.
Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
Document activities in the Call Management and ticketing system as required.
Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
Outbound calls as required.
Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
Analyze billing reports from multiple billing platforms.
Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
Other tasks and responsibilities as assigned by leadership team.

Qualifications

1+ years of experience in customer service.
Excellent verbal and written communication.
The ability to provide outstanding customer service.
Clearly demonstrated skills working in a team environment.
Computer literate and moderate technical skills preferred.
Ability to analyze and solve problems.
Multi-task in a fast-paced and changing environment.
Work prioritization and time management skills.
Language component - English / Spanish required

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

Apply About employer

Report this job