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Added 10 mins ago
Growth Marketer, SEO/AEO and Experimentation
Cresta
Remote, United States
Build an off-site presence program across review platforms, analyst and industry directories, third-party roundups, partner pages, and communities where answer engines source their…
Added 11 mins ago
GRC Analyst (Governance) - Global Industrial
USA MOT Motion Industries, Inc.
Birmingham, AL · Atlanta, GA
Tracks and prioritizes vulnerabilities for remediation, partnering with IT Operations and Application Development.
Added 11 mins ago
GRC Analyst - Global Industrial
USA GPC Genuine Parts Company
Atlanta, GA
Tracks and prioritizes vulnerabilities for remediation, partnering with IT Operations and Application Development.
Added 13 mins ago
Lead Compensation Analyst
SimplePractice
United States
…adoption of AI tooling to automate and enhance our Total Rewards operations. Some work will involve improving established processes; other projects will require you to navigate incomplete…
Added 14 mins ago
SME Management Analyst
Goldbelt, Inc.
Oklahoma City, OK
We are actively seeking a SME Management Analyst to strengthen our organization's security framework, specifically within the realm of projects involving sensitive and classified…
Added 14 mins ago
Document Control Analyst
Rocket EMS
Carson City, NV
The Document Control Analyst works closely with Quality, Engineering, Manufacturing, Program Management, Planning, Purchasing, and Information Technology to ensure that documentation…
Added 14 mins ago
LT
Lake Tahoe Community College
Lake Tahoe Community College
CA
- $68,835 to $75,976 USD / year
Lake Tahoe Community College (LTCC) District is recruiting for a Financial Aid Analyst.
Added 18 mins ago
AC
Senior Analyst, Investments & Acquisitions
AIR Communities
Atlanta, GA
- $110,000 to $120,000 USD / year
We are looking for a Senior Investments & Acquisitions Analyst to join our fast-paced Investments Team!
Added 20 mins ago
Loan Support Analyst Sr - Specialty (Commercial)
PNC
Remote, United States
…opportunity to contribute to the company’s success. As a Loan Support Analyst Sr, within PNC’s Real Estate Loan organization, you will be based in Pittsburgh, PA; Dallas, TX; Cincinnati,…
Added 20 mins ago
Quantitative Analytics & Model Analyst Senior - Credit Loss Forecasting (CLF)
PNC
Pittsburgh, PA · Washington, DC · Charlotte, NC · East Brunswick, NJ · Cleveland, OH · Tysons Corner, VA
…the company’s success. As a Quantitative Analytics & Model Analyst Senior within PNC's Credit Loss Forecasting (CLF) organization, you will be based in Pittsburgh, PA; Cleveland, OH;…
Added 20 mins ago
Treasur Funds Transfer Analyst - Wire Administration
PNC
Remote, United States
As a Treasury Funds Transfer Analyst within PNC's Treasury Management PIER Group (Payment Investigation & Exception Resolution), you will live and work remotely from within the Pacific Time…
Added 20 mins ago
SC
Management Analyst/Senior Management Analyst (Training & Development Analyst)
Superior Court, County of Santa Clara
San Jose, CA
- $44.42 to $66.29 USD / hour
Under general supervision, performs a variety of complex analytical and facilitation duties to enhance Court operations, administrative practices, and staff development programs. Positioned…
Added 21 mins ago
SO
RN / House Supervisor / PT (Nurse III) - Veterans Community Living Center Fitzsimons - Aurora, CO
State of Colorado
Aurora, CO
- $48.77 USD / hour
Facilitate seamless communication across a multidisciplinary team including physicians, dietary, and operations. Serve as the primary clinical liaison between shifts and management.
Added 21 mins ago
SO
DOLA Budget & Policy Analyst III
State of Colorado
Denver, CO
- $6,972 to $9,063 USD / month
The Budget and Policy Analyst III acts as a trusted advisor to the Budget Manager, Operations Director, and Division leadership, offering actionable recommendations that inform decisions…
Added 22 mins ago
Board Certified Assistant Behavior Analyst (BCaBA) | Supervision Provided
Tellos, Inc.
Columbia, SC
BOARD CERTIFIED ASSISTANT BEHAVIOR ANALYST (BCABA) | BCBA SUPERVISION PROVIDED | COLUMBIA, SC
Added 22 mins ago
Board Certified Assistant Behavior Analyst (BCaBA) | Supervision Provided
Tellos, Inc.
Summerville, SC
BOARD CERTIFIED ASSISTANT BEHAVIOR ANALYST (BCABA) | BCBA SUPERVISION PROVIDED | SUMMERVILLE, SC
Added 24 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Little Rock, AR
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 25 mins ago
Subject Matter Expert I
ARSIEM
Arlington, VA
…beyond individual hunts toward faster, repeatable, and scalable operations. Working across endpoint, network, identity, and cloud telemetry, the engineer selects detection methods based on…
Added 27 mins ago
PF
Business Analyst
Performance Food Group
TX
- Up to $75,000 USD / year
We are seeking a detail-driven and analytical Business Analyst to support the design, execution, and administration of incentive-based compensation programs and people analytics. This role…
Added 30 mins ago
Senior Financial Analyst, FP&A
AdaptHealth, LLC
Conshohocken, PA
The Senior Financial Analyst, Financial Planning & Analysis position is responsible for supporting the Finance Dept. with an emphasis in FP&A and analyzing key financial metrics. They will…
Added 32 mins ago
Product Support Analyst I
InComm Payments
Sandy, UT · Columbus, GA
…knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our…
Added 34 mins ago
Sr Business Analyst, Sourcing
Grainger Businesses
CHICAGO, IL · LAKE FOREST, IL
Core to Grainger's value is our commitment to get our customers what they need, when they need it, to keep their operations running and their people safe. Grainger Sourcing provides an…
Added 34 mins ago
Cybersecurity Analyst
Bertram Capital Management
Remote, United States
Bertram Labs, the technology partner to Bertram Capital, is hiring a Cybersecurity Analyst focused on governance, risk, and compliance (GRC). You will help build and run our security…
Added 35 mins ago
Consumer Capabilities Analyst
Lilly USA, LLC
United States
The Consumer Capabilities Analyst is responsible for translating business needs into effective capabilities that advance the organization’s consumer priorities. The role builds practical…
Added 36 mins ago
FT
Division Recruitment Coordinator
Franchise Tax Board
CA
- $7,276 to $9,107 USD / month

InComm Payments

Product Support Analyst I

Sandy, UT, United States
Columbus, GA, United States

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Job details

Apply by: Nov 6, 2027
Experience: 1+ years of experience in customer service.
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.

Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).
Shift: Sunday through Thursday 6:00AM to 2:30PM MDT or 8:00 am to 4:30 pm EST
Language component - English / Spanish required
Training for this position will require a flexible schedule. The training will generally be in the office Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.

Responsibilities

General Functions:

Open/resolve/escalate/close tickets.
Administrative tasks (partner account updates, provide activity reports).
Troubleshoot store-based terminal issues. Diagnose connectivity issues.
Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
Opening tickets to the appropriate technical teams when required.
Keep clients appraised on resolution progress.
Answer queries in timely manner in accordance with InComm’s and FLOS goals.
Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
Document activities in the Call Management and ticketing system as required.
Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
Outbound calls as required.
Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
Analyze billing reports from multiple billing platforms.
Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
Other tasks and responsibilities as assigned by leadership team.

Qualifications

1+ years of experience in customer service.
Excellent verbal and written communication.
The ability to provide outstanding customer service.
Clearly demonstrated skills working in a team environment.
Computer literate and moderate technical skills preferred.
Ability to analyze and solve problems.
Multi-task in a fast-paced and changing environment.
Work prioritization and time management skills.
Language component - English / Spanish required

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

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