Fraud Investigator II

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Investigator II reviews exception reports, account activity, and other indicators of potential fraud to identify, investigate, and help prevent internal and external fraud. This role conducts moderately complex research and risk analysis using multiple systems, established procedures, and sound investigative judgment.

The Investigator II manages cases from initial review through resolution, including evidence collection, case-file preparation, collaboration with retailers and law enforcement, subpoena fulfillment, and courtroom testimony. The role also identifies emerging fraud trends, supports the development and evaluation of fraud strategies, and recommends controls and process improvements that reduce losses while balancing customer experience and operational cost.

Responsibilities

• Review and analyze exception reports, account activity, and other indicators of suspected fraud.
• Conduct impartial internal and external fraud investigations, ensuring accurate documentation, timely follow-through, and compliance with established procedures.
• Manage investigations from intake through resolution or prosecution, including evidence collection, interviews, case analysis, and case-file preparation.
• Prepare clear, detailed investigative reports for law enforcement referrals, prosecution, executive review, and process improvement.
• Partner with retailer investigation teams, merchants, distribution channel vendors, and law enforcement agencies to verify activity, resolve cases, and support prosecution when appropriate.
• Respond to subpoenas and other lawful requests for records or evidence in accordance with company procedures.
• Prepare for and provide accurate, professional courtroom testimony regarding completed investigations.
• Conduct Distribution Channel Vendor physical security assessments and document findings and recommendations.
• Identify fraud patterns, emerging risks, and control gaps through research, data mining, and analysis.
• Support the design, implementation, measurement, and refinement of fraud detection and prevention strategies that appropriately balance loss mitigation, customer experience, and operating cost.
• Recommend practical controls and process improvements based on investigative findings and trend analysis.
• Use Microsoft Word, Excel, PowerPoint, and Outlook to create case files, analyses, presentations, and reports for audiences at all levels.
• Make timely, well-reasoned decisions regarding investigations and financial card shipments in the company’s best interest.
• Travel independently, including on short notice, to support investigations, site visits, court appearances, and law enforcement activities.

Qualifications

Preferred Qualifications

• Experience working with retailer investigation teams, law enforcement task forces, or distribution and warehouse operations.
• Knowledge and experience with the judicial system
• Experience conducting physical security assessments.
• Professional fluency in Spanish and English.

Required Qualifications

• Two to five years of investigations experience, including managing cases from initiation through resolution or prosecution.
• Bachelor’s degree in a related field or an equivalent combination of education and relevant work experience.
• Experience preparing cases for court and providing courtroom testimony.
• Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to interpret and apply relevant network regulations, policies, and procedures.
• Strong analytical and critical-thinking skills, including the ability to evaluate complex situations, identify options, draw sound conclusions, and recommend practical courses of action.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and appropriately for different audiences.
• Strong attention to detail and sound judgment when making time-sensitive decisions.
• Ability to manage multiple priorities, work effectively under pressure, and perform independently with minimal supervision.
• Demonstrated ability to collaborate effectively with cross-functional teams and external partners.
• Ability and willingness to travel independently by air and ground on short notice, approximately 30% of the time.

Travel Requirements Approximately 30% travel is required. Travel may occur independently, by air or ground, and on short notice for investigations, courtroom testimony, store and warehouse visits, law enforcement task-force meetings, and training.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III