Receptionist

The In2Great Receptionist:

• Phone Responsibilities
• Answer all phone calls pleasantly and direct as needed
• Answer all questions patiently and politely
• Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people
• IF VM is inquiring about services- fill out a new intake form with all information available from VM
• Intakes
• Answers phone calls in a kind, knowledgeable and diligent manner
• Gather all information needed for new patient referrals
• Fill out the digital intake form in its entirety
• Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake
• Get insurance info regardless of in or out of network status.
• Send the family the “Welcome “DocuSign/Email”

ADDITIONAL FRONT DESK RESPONSIBILITIES:

• Add to “Intake referrals by month”
• LOMN Responsibility
• Manage the waiting area
• Charting for new Clients
• Conversing with several departments and therapists
• Web contact

Check Web Contact Email Daily: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.

• Respond to Web Contact Inquiries

Check in clients:

• Check in all clients upon arrival
• Alert therapist that their client arrives via teams
• Filing
• Assists with filing all paperwork as necessary
• Assists with filing charts when necessary
• Intake packets
• Copy and stuff hard copies of the intake paperwork packet as needed.