Service Coordinator

Position Overview

Do you love helping people, staying organized, and being the go-to person who keeps everything running smoothly? IMT Residential is looking for a Service Coordinator to join our team at IMT Cool Springs, a vibrant 860-unit apartment community in Franklin, TN.

Company Overview

IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states.

IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are.

The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package.

• Bonuses for all associates at the properties - Monthly bonuses based on the team's performance for everyone, and leasing bonuses for all associates with sales responsibilities
• Health - Medical, dental, vision, wellbeing programs, gym membership contributions
• Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
• Career - Comprehensive training programs, mentorships
• Leasing training - Leasing Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
• Time off - PTO, vacation, holidays
• Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!

IMT is always looking to match great talent with our varied career opportunities. Apply today to experience the IMTeam difference!

Position Details

This role is perfect for someone who thrives on customer service, enjoys problem-solving, and takes pride in creating a welcoming, well-run community. As a Service Coordinator, you’ll play a key role in ensuring residents feel heard, supported, and truly at home. What You’ll Do As the primary point of contact for maintenance requests, you’ll be the bridge between residents and our maintenance team, helping everything flow efficiently and professionally.

• Provide exceptional customer service to residents in person, by phone, and via email
• Receive, log, and track maintenance service requests with accuracy and care
• Communicate urgent issues promptly to the maintenance team
• Enter and close service requests in the MRI system
• Assist the Service Manager with scheduling, vendor coordination, and follow-up
• Support the Community Manager and Service Manager with additional projects as needed

What We’re Looking For We’re seeking someone who brings a positive attitude, strong communication skills, and a desire to grow.

• 1+ year of customer service experience
• Basic maintenance knowledge (a plus, not required)
• Ability to connect easily with people from all walks of life
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask
• Comfortable working in a fast-paced, team-oriented environment
• Reliable, proactive, and eager to learn
• Valid driver’s license required

Consistent with our company values, IMT Residential is an Equal Opportunity Employer with a strong commitment to cultivating a diverse and inclusive environment.

We provide equal opportunities to all IMT associates and applicants for all terms and conditions of employment including recruiting, hiring, placement, compensation, training, transfer, promotion, leave of absence, termination, layoff, and recall. IMT prohibits discrimination and harassment of any type. We encourage applicants of all cultures, ethnicities, races, colors, national origins, religions, ages, gender identities or expressions, sexual orientations, disability statuses, genetics, and veteran statuses to consider a career with us. Additionally, we believe in the California Fair Chance Ordinance. IMT will consider all qualified applicants for employment, regardless of their criminal histories, for all of our locations.

We understand that a team with a variety of work and life experiences leads to greater success. Our recruiting team looks for a desire to learn and perform the job combined with an alignment to our IMTeam values of Integrity, Motivation, Teamwork, Excellence, Accountable and Memorable. INDOFFICE