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UO
Partner and Grant Research Assistant with PhET Interactive Simulations
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…simulation, and inclusive design experts, education researchers, software engineers, quality assurance specialists, business strategy and operations specialists, and more. Our project is a…
Added just now
UO
Senior Grant and Finance Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
Communicate proactively with the Finance and Business Operations Manager for large and complex proposals to ensure awareness for unit planning purposes.
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UO
Finance and Accounting Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Maintain tracking documents and files for all assigned funds. Evaluate and make recommendations to the Finance and Business Operations Manager on closing and opening department speedtypes.
Added 7 mins ago
NA
Automation Engineering - Manager
North American Lighting
Paris, IL
- $100,980 to $144,400 USD / year
d.Computer skills using standard business software (including MS Office programs)
Added 7 mins ago
Quality Coordinator
The Greenbrier Companies, Inc.
Chicago Heights, IL
Assists with the implementation, oversight, and management of the Quality Assurance Program on a site level basis
Added 7 mins ago
Human Resource Coordinator
Menards, Inc.
CARPENTERSVILLE, IL
…of a top-notch Team. You will work directly with the General Manager and the Operations Human Resources Manager to ensure our store atmosphere is positive and fosters the success of its…
Added 8 mins ago
Tool And Die Manager
Aerotek
Lake Forest, IL
Job Title: Toolroom Manager / Tool & Die Manager Job Description
Added 8 mins ago
Medical Lab Tech II
Prime Healthcare
Olympia Fields, IL
…tasks or responsibilities may be assigned by the department…
Added 8 mins ago
Information Technology Group Leader
Argonne National Laboratory
Lemont, IL
Proven track record as a project manager in multimillion-dollar, computer software, database, hardware, and computer network projects.
Added 8 mins ago
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Production Manager
GPAC
Indianapolis, IN
- $80,000 to $110,000 USD / year
…the Indianapolis, IN area. Our client is seeking a Production Manager to plan and lead fabrication production and drive on-time…
Added 8 mins ago
PLANNER, MEETING/EVENT SR
Compass Group, North America
RIVERWOODS, IL
Prepares all group service orders by using room reservation software
Added 8 mins ago
Histo Technologist
Prime Healthcare
Evanston, IL
…additional duties as assigned by the Laboratory Director or…
Added 8 mins ago
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Systems Manager
TEKsystems
Schaumburg, IL
- $40 to $50 USD / hour
The Genetec Video System Manager will serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program, managing a 7000 plus camera system with a primary…
Added 8 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Springfield, IL
- $49,605 to $70,865 USD / year
…resources, training, and support to succeed as an Editorial Project Manager and to grow your career at…
Added 8 mins ago
M
Senior ALC Developer PART TIME
Maximus
Springfield, IL
- Part-time
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 8 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Springfield, IL
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 8 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Springfield, IL
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 8 mins ago
Senior ALC Developer
Maximus
Springfield, IL
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 8 mins ago
Senior ALC Developer
Maximus
Springfield, IL
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 8 mins ago
Manager, Field Sales
Wolters Kluwer
Springfield, IL
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 8 mins ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
As a Senior Manager, Application Development at CIBC, you will lead cross-functional development teams and oversee several large-scale projects and support functions for key business lines.…
Added 8 mins ago
DevOps Engineer III
Deloitte
Chicago, IL
…and operational improvement to help organizations strengthen software delivery performance and business…
Added 8 mins ago
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Project Manager
GPAC
Columbia, MO
- $100,000 to $120,000 USD / year
…Columbia, MO area. Our client is seeking an experienced Project Manager to lead structural and miscellaneous steel projects from contract award through fabrication, erection, and…
Added 8 mins ago
Senior Project Manager, US Wealth Management PMO
CIBC
Chicago, IL
The Senior Project Manager is a seasoned expert responsible for the delivery of highly complex projects from end to end including initiation, requirement gathering, design, construction,…
Added 8 mins ago
Principal Managing Partner - Industry Capabilities
Workday, Inc
Chicago, IL

IMPLAN Group LLC

Enterprise Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

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Job Type

Full-time

Description

Job Description

We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis. Enterprise CSMs each own a book of about 25 strategic accounts: Fortune 500 teams, federal program offices and labs, and large campus-wide institution licenses. This is a hands-on role. The CSM learns how each customer works and helps them make IMPLAN a regular part of the studies, briefings, and reports they produce. The CSM owns each relationship from the sales handoff through renewal, and is expected to deliver results that lead to on-time renewals, broader adoption, and value the customer's leadership can see. Primary Responsibilities The Enterprise CSM will develop a deep understanding of IMPLAN data and products, and of the analytical work each customer does. In practice, the role works much like a forward deployed engineer. The CSM works inside the customer's process, not just next to it: setting up first projects alongside the customer's analysts, building templates and repeatable study structures, and connecting IMPLAN results to the tools the customer already uses. For campus-wide licenses, the CSM builds adoption at scale with AI agents and automated outreach. This person excels in a fast-paced team environment, can manage many concurrent accounts with minimal supervision, and communicates clearly with everyone from analysts to executives. Onboarding & Implementation ? Review each Sales-to-CS handoff for completeness, and accept it or send it back with the gaps named ? Lead the kickoff with the customer's team and build a success plan with business goals and a first value milestone. ? Lead data collection and first-project setup alongside the customer's teams, partnering closely with Education Services internally. ? Map each customer's recurring analytical work (annual impact reports, grant applications, site selection, policy briefings) and design how IMPLAN fits into each piece ? Help customers connect IMPLAN results to the rest of their tools, including Excel models, BI dashboards, and report templates. Set up IMPLAN AI Connect so customers can use IMPLAN from the AI assistants they already work in, such as Microsoft Copilot, ChatGPT, or Claude Adoption & Engagement ? Run the engagement cadence: a quarterly business review (QBR) for all clients including an annual Executive business review. ? Build relationships with each customer at every level, from users to executives, and make sure every account has several relationships so no account depends on one champion ? Join customer working sessions, review drafts of their studies, and travel on site for workshops, and executive reviews ? Build and run AI-agent outreach that scales across a campus (sequences targeted by department, routing of new users, follow-ups based on usage), and help improve the shared agent frameworks the team uses ? Route how-to and technical tickets to Support, and work with Education Services on analysis support. Retention & Renewals ? Monitor customer health across all assigned accounts through product usage, engagement, and support ticket trends. Spot churn risk early and run a plan to address it ? Deliver an ROI analysis and renewal strategy so impact is visible ? Own the renewal: executive value summary, order form, and procurement (including federal fiscal-year timing and university procurement) ? Keep renewal forecasts and account activity up to date in CRM Expansion & Growth ? Drive expansion signals (new teams, use cases, seats, Premium Support, new schools or research centers) and bring in Account Management ? After each renewal, lead a kickoff for the next year with new goals, and onboard any newly purchased seats, teams, or services Voice of the Customer ? Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer, sharing structured feedback with specific examples, business impact, and how often it comes up ? Turn what works in one account into playbooks, templates, and agent workflows other CSMs can reuse Required Skills & Experience ? 3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients ? A track record of getting a complex product adopted inside customer organizations and showing measurable results ? Confidence with executives: running business reviews, writing value summaries, and steering a renewal ? Strong logic, problem solving, and research skills, with comfort working in messy customer datasets ? Excellent verbal and written communication skills ? Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision ? Willingness to travel up to 20% ? Fluency in English Desired Skills & Experience ? Operator turned builder: has used AI tools (Claude, ChatGPT, agent frameworks, MCP connectors, APIs) to automate their own work, such as outreach sequences, account research, health monitoring, or study prep. No engineering background needed. ? Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices ? Familiarity with enterprise customers buy and use economic analysis: federal agencies (procurement and fiscal-year cycles), corporations (government relations, public affairs, and economic development teams), and universities (campus-wide licensing) ? Experience with Salesforce CRM, Zendesk, Pendo, and Clari ? Familiarity with web meeting tools, including Zoom, Microsoft Teams, Google Meet ? Foreign language skills Required Education ? Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field. ? Master's Degree preferred How Success Is Measured ? Time to First Value (TTFV) ? Product adoption: active users and repeat projects per account ? Gross Revenue Retention (GRR) and on-time renewal rate ? Net Revenue Retention (NRR) and expansion pipeline sourced with Account Management

Compensation

The OTE range for this role is $80,000 to $150,000. Where you land in the range depends on experience, skills, and location. Other Duties Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

Salary Description

OTE per year

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More about this job

Skills

CSM
Financial analysis
Sales
Leadership
Work analytically
Onboarding
Microsoft Excel
Review drafts
Procurement
Research
Policy development
Problem solving
Communication skills
Salesforce
Zendesk
Zoom
Microsoft Teams
Google Meet

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