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Program Manager-Educational Support Resources
Capital Region BOCES
Albany, NY
Manages and leads the planning, development, implementation and professional development for all STEM instructional materials, including the Science Kits for the Classroom program;
Added 5 mins ago
Project Manager
Forbes Bros. Group of Companies
North Platte, NE
The Senior Project Manager leads the planning and execution of complex utility construction projects, including transmission lines, substations, and distribution infrastructure. Working…
Added 18 mins ago
Community Supervision Aide
Community Supervision, Department of
United States
Provides program, administrative, and/or technical assistance to customers and staff. Researches and/or resolves program or client issues or questions. May represent the manager in various…
Added 19 mins ago
Senior Tools Governance Manager, Marcom
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Sunnyvale, CA
…reports to the head of GTO and partners closely with IS&T, Procurement, and…
Added 19 mins ago
Senior Data Governance Manager, Marcom
Apple
Sunnyvale, CA
…reports to the head of GTO and partners closely with IS&T, Procurement, and…
Added 28 mins ago
Employee Development Specialist
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Assesses, revises, and collaborates on succession management program elements from a systematic perspective, including coordinating with other human resources (HR) functions and employees…
Added 30 mins ago
Accounting Assistant I (Accounts Payable – CampusShip)
Rutgers University-New Brunswick
NJ
Must have clear written and verbal communication skills and the ability to provide professional, responsive customer service
Added 31 mins ago
DJJ OPERATIONS MANAGER - SES - 80059317
State of Florida
ALACHUA, FL · FORT WALTON BEACH, FL · JACKSONVILLE, FL · MARIANNA, FL · OCALA, FL · PENSACOLA, FL · ST AUGUSTINE, FL · TALLAHASSEE, FL
…determine compliance with the OBCAP and provide information to the program area, contract manager, and…
Added 32 mins ago
Senior Inside Account Manager, Public Sector
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Inside Account Manager, Public Sector based in the United…
Added 42 mins ago
Field Sales Account Executive - Central Houston
The RealReal
Houston, TX
Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
Added 43 mins ago
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Estimating Manager
Greeley · Greeley, CO
- $80,000 to $100,000 USD / year
The Estimating Manager is responsible for developing accurate and competitive cost estimates for low voltage, data center, and communications systems across a variety of construction and…
Added 53 mins ago
Engineering Manager
Angott Search Group
Mount Clemens, MI
Angott Search Group is partnering with a growing automotive stamping manufacturer in the search for an Engineering Manager.
Added 56 mins ago
RC
Project Coordinator Manager
RJM CONSTRUCTION LLC
Golden Valley, MN
- $98,000 to $125,000 USD / year
The Project Coordinator Manager is accountable for the overall effectiveness of RJM Construction's Project Coordinator function. This role leads and develops the Project Coordinator team,…
Added 1 hour ago
Office Manager
The US Oncology Network
Bastrop, TX
Texas Oncology is looking for an Office Manager to join our team! This position will support the Bastrop, Kyle and San Marcos locations.
Added 1 hour ago
VI
Senior Program Manager, Space and Mission Systems
Viasat, Inc.
Carlsbad, CA · Tempe, AZ · North Logan, UT · Reston, VA
- $224,500 to $336,500 USD / year
We have an exciting opportunity for a Senior Program manager to join our Viasat Government team! Viasat combines experienced leadership, advanced technology, operational agility, and a…
Added 1 hour ago
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Wastewater Capital Project Manager II
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Seattle, WA
- $106,554.24 to $135,063.76 USD / year
…Service, Full-Time (FTE) position available for a Capital Project Manager II (CPMII). This is an hybrid CPMII positions with the expectation of 3-days/week in person and 2-days/week remote,…
Added 1 hour ago
KC
Wastewater Capital Project Manager III
King County
Seattle, WA
- $125,796.74 to $159,455.5 USD / year
…Service, Full-Time (FTE) positions available for a Capital Project Manager III (CPMIII). This is a hybrid positions with the expectation of 3-days/week in person and 2-days/week remote, or…
Added 2 hours ago
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Public Works Project Manager
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Sanibel, FL
- $0.37 to $0.54 USD / hour
Must possess and maintain a valid Florida Driver’s License, or ability to obtain within 30 days of hire
Added 2 hours ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Chicago, IL
…Strategy & Innovation, Supply Chain Responsiveness, Sourcing & Procurement, or Product Development &…
Added 2 hours ago
Program Specialist
Veterans Affairs, Veterans Health Administration
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Added 2 hours ago
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University Recruiter I
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- $36 USD / hour
Follow instructions and pre-established guidelines to perform recruiting activities, escalating issues to a supervisor or manager as needed.
Added 2 hours ago
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Chef Manager
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- $53,720 to $69,520 USD / year
As Food and Beverage Production Manager, you will be responsible for the club(s)/lounge operations including, culinary standards ordering product, inventory, food and beverage (bar) program…
Added 2 hours ago
F&B Manager - Brooklyn
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Brooklyn, NY
The Lighthouse is looking for a Food & Beverage Manager to own the full cafe and bar program at our Brooklyn campus, from the first espresso of the morning to the last pour of an evening…
Added 2 hours ago
Principal Public Sector Account Manager
IVANTI, INC.
SOUTH JORDAN, UT
Added 2 hours ago
Sentinel Product Lead-Subcontract Single Board Computer (SBC)
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Northrop Grumman Defense Systems is seeking a Product Manager 3 for a Subcontractor Single Board Computer (SBC) . This position will be located in Roy, Utah and will support the Sentinel…

IMPLAN Group LLC

Enterprise Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

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Job Type

Full-time

Description

Job Description

We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis. Enterprise CSMs each own a book of about 25 strategic accounts: Fortune 500 teams, federal program offices and labs, and large campus-wide institution licenses. This is a hands-on role. The CSM learns how each customer works and helps them make IMPLAN a regular part of the studies, briefings, and reports they produce. The CSM owns each relationship from the sales handoff through renewal, and is expected to deliver results that lead to on-time renewals, broader adoption, and value the customer's leadership can see. Primary Responsibilities The Enterprise CSM will develop a deep understanding of IMPLAN data and products, and of the analytical work each customer does. In practice, the role works much like a forward deployed engineer. The CSM works inside the customer's process, not just next to it: setting up first projects alongside the customer's analysts, building templates and repeatable study structures, and connecting IMPLAN results to the tools the customer already uses. For campus-wide licenses, the CSM builds adoption at scale with AI agents and automated outreach. This person excels in a fast-paced team environment, can manage many concurrent accounts with minimal supervision, and communicates clearly with everyone from analysts to executives. Onboarding & Implementation -Review each Sales-to-CS handoff for completeness, and accept it or send it back with the gaps named -Lead the kickoff with the customer's team and build a success plan with business goals and a first value milestone. -Lead data collection and first-project setup alongside the customer's teams, partnering closely with Education Services internally. -Map each customer's recurring analytical work (annual impact reports, grant applications, site selection, policy briefings) and design how IMPLAN fits into each piece -Help customers connect IMPLAN results to the rest of their tools, including Excel models, BI dashboards, and report templates. Set up IMPLAN AI Connect so customers can use IMPLAN from the AI assistants they already work in, such as Microsoft Copilot, ChatGPT, or Claude Adoption & Engagement -Run the engagement cadence: a quarterly business review (QBR) for all clients including an annual Executive business review. -Build relationships with each customer at every level, from users to executives, and make sure every account has several relationships so no account depends on one champion -Join customer working sessions, review drafts of their studies, and travel on site for workshops, and executive reviews

Build and run AI-agent outreach that scales across a campus (sequences targeted by department, routing of new users, follow-ups based on usage), and help improve the shared agent frameworks the team uses
Route how-to and technical tickets to Support, and work with Education Services on analysis support. Retention & Renewals
Monitor customer health across all assigned accounts through product usage, engagement, and support ticket trends. Spot churn risk early and run a plan to address it
Deliver an ROI analysis and renewal strategy so impact is visible -Own the renewal: executive value summary, order form, and procurement (including federal fiscal-year timing and university procurement) -Keep renewal forecasts and account activity up to date in CRM Expansion & Growth -Drive expansion signals (new teams, use cases, seats, Premium Support, new schools or research centers) and bring in Account Management -After each renewal, lead a kickoff for the next year with new goals, and onboard any newly purchased seats, teams, or services Voice of the Customer ? Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer, sharing structured feedback with specific examples, business impact, and how often it comes up ? Turn what works in one account into playbooks, templates, and agent workflows other CSMs can reuse Required Skills & Experience -3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients -A track record of getting a complex product adopted inside customer organizations and showing measurable results -Confidence with executives: running business reviews, writing value summaries, and steering a renewal
Strong logic, problem solving, and research skills, with comfort working in messy customer datasets -Excellent verbal and written communication skills -Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision -Willingness to travel up to 20% -Fluency in English Desired Skills & Experience -Operator turned builder: has used AI tools (Claude, ChatGPT, agent frameworks, MCP connectors, APIs) to automate their own work, such as outreach sequences, account research, health monitoring, or study prep. No engineering background needed. -Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices -Familiarity with enterprise customers buy and use economic analysis: federal agencies (procurement and fiscal-year cycles), corporations (government relations, public affairs, and economic development teams), and universities (campus-wide licensing) -Experience with Salesforce CRM, Zendesk, Pendo, and Clari -Familiarity with web meeting tools, including Zoom, Microsoft Teams, Google Meet
Foreign language skills Required Education -Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field. -Master's Degree preferred How Success Is Measured -Time to First Value (TTFV) -Product adoption: active users and repeat projects per account -Gross Revenue Retention (GRR) and on-time renewal rate
Net Revenue Retention (NRR) and expansion pipeline sourced with Account Management

Compensation

The OTE range for this role is $80,000 to $150,000. Where you land in the range depends on experience, skills, and location. Other Duties Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

Salary Description

OTE per year

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More about this job

Skills

CSM
Financial analysis
Sales
Leadership
Work analytically
Onboarding
Microsoft Excel
Review drafts
Procurement
Research
Policy development
Problem solving
Communication skills
Salesforce
Zendesk
Zoom
Microsoft Teams
Google Meet

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Work requirements

Jobs in the United States