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Added 8 mins ago
GC
Program Manager
Government Contracting Resources, Inc
Washington, DC
- $150,000 to $180,000 USD / year
The Program Manager is GCR's senior accountable leader for the Forrestal Building program and has full authority to act for the Contractor on all contract matters relating to this contract.…
Added 1 hour ago
Hardware Architecture Manager
Ford
Dearborn, MI · Dearborn
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 1 hour ago
Business Operations Manager, Hyperscaler Data Center & Client Optics
Cisco
San Jose, CA
As a Business Operations Manager, you will blend analytical, technical, and operational expertise to drive meaningful change. Each week will bring a new set of projects and challenges. You…
Added 1 hour ago
Hardware Architecture Manager
Ford Global
Dearborn, MI
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 1 hour ago
Assistant Clinical Manager (Home Health)
Masonicare
Wallingford, CT
Assistant Clinical Manager (Home Health) Job Location: Wallingford Center, Connecticut
Added 1 hour ago
Mgr, Coporate Security
Dairyland Power Cooperative
La Crosse, WI
Lead, coach, mentor, and evaluate the Corporate Security Program Manager and Corporate Security Specialist; establish clear expectations, accountability, and development goals; provide…
Added 2 hours ago
Program Manager - Federal Health IT
Rackner
Washington, DC · Falls Church, VA
Rackner is seeking an experienced Program Manager to lead a complex federal health IT program supporting the Military Health System (MHS).
Added 2 hours ago
UO
Partner and Grant Research Assistant with PhET Interactive Simulations
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…collaborate with the broader leadership team, including PhET's Executive Director, Director of Global Initiatives, Director of Business Strategy and Development, and Business Manager, and…
Added 2 hours ago
UO
Finance and Accounting Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Compile and evaluate information requested by the EBIO Finance and Business Operations Manager, Chair, Executive Committee, Budget Committee, College of Arts & Sciences, or others.
Added 2 hours ago
Senior Project Manager, US Wealth Management PMO
CIBC
Chicago, IL
The Senior Project Manager is a seasoned expert responsible for the delivery of highly complex projects from end to end including initiation, requirement gathering, design, construction,…
Added 2 hours ago
Principal Managing Partner - Industry Capabilities
Workday, Inc
Chicago, IL
Added 2 hours ago
Product Manager- Cloud Computing
System One
Washington, DC
We are seeking a Senior Product Manager to lead the strategy and development of a cloud-based research computing platform.
Added 2 hours ago
FFSP Clinical Counselor/FAP Case Manager
Commander, Navy Installations
Coronado, CA
Added 2 hours ago
W
Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Drive executive alignment on strategic priorities, investment decisions, and portfolio outcomes.
Added 2 hours ago
CD
Residential Counselor (Part-Time / AM Shift)
Casa de Amparo
San Marcos, CA
- $17.5 USD / hour
- Part-time
…experience and qualifications, you may also step into a facility manager role, helping guide the team that supports these young people. Every shift you work helps advance Casa de Amparo's…
Added 2 hours ago
Senior Product Manager, YouTube Creator Monetization Quality
Google
San Bruno, CA
…who can build at an unprecedented scale. As a Senior Product Manager on the YouTube Creator Monetization Quality team, you will be responsible for driving, protecting, and evolving the…
Added 2 hours ago
SH
Supervisor, Protective Services
Sutter Health
Modesto, CA
- $80,184 to $120,286.4 USD / year
Leads or supports the development and implementation of the workplace violence prevention program, including worksite analysis, hazard prevention, training, and post-incident response in…
Added 2 hours ago
Chief Engineer - Aircraft Development
Kratos Defense & Security Solutions, Inc.
Roseville, CA
The Chief Engineer for Aircraft Development is responsible for leading the technical vision, engineering strategy, and overall system integration for a next?generation unmanned aircraft…
Added 2 hours ago
Research Program Manager
Meta
Menlo Park, CA
…the company, leveraging expertise in survey research, metric development, causal inference, large-scale data analysis, and qualitative methods like cognitive testing and focus groups. DSS…
Added 2 hours ago
Vice President of Paid Media
Buyerlink
Walnut Creek, CA
7+ years in paid social performance marketing, and are still hands-on in Meta Ads Manager today (i.e. personally building, launching, and optimizing campaigns in Meta)
Added 2 hours ago
Service Marketing Manager – MDP/ALD (E5)
Applied Materials
Santa Clara, CA
Deeply engages with technical application and product development execution to ensure program success (Performance/Capability, Cost, Timing)
Added 2 hours ago
C
Senior Regional Facilities Manager
CBRE
Daly City, CA · San Francisco, CA · Emeryville, CA · San Bruno, CA · Alameda, CA · Oakland, CA · Berkeley, CA · South San Francisco, CA · San Mateo, CA
- $165,000 to $175,000 USD / year
As a Sr. Regional Facilities Manager, you will serve as atrusted partner to client leadership, including senior executives based in SanFrancisco. Success in this role requires a…
Added 2 hours ago
Senior Technical Program Manager/Fintech/Banking/Hybrid/San Francisco
Kelly Services
San Francisco, CA
Our client, a leader in FinTech, is seeking a contract Technical Program Manager - Fintech/Banking. This is a hybrid role, Tue-Thu onsite in San Francisco.
Added 2 hours ago
Program Manager
Children's Hospital Los Angeles
Los Angeles, CA
Purpose Statement/Position Summary: The Program Manager, Pathology & Lab Medicine is responsible for the office of the Department Chair. The Program Manager, PLM works closely with the…
Added 2 hours ago
M
Technical Program Manager, Milestone Execution
ManpowerGroup
Foster City, CA
- $80 to $90 USD / hour
Our client, an advanced mobility and technology organization, is seeking a Technical Program Manager to join their team. As a Technical Program Manager, you will be part of the Program…

IMPLAN Group LLC

Enterprise Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

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Job Type

Full-time

Description

Job Description

We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis. Enterprise CSMs each own a book of about 25 strategic accounts: Fortune 500 teams, federal program offices and labs, and large campus-wide institution licenses. This is a hands-on role. The CSM learns how each customer works and helps them make IMPLAN a regular part of the studies, briefings, and reports they produce. The CSM owns each relationship from the sales handoff through renewal, and is expected to deliver results that lead to on-time renewals, broader adoption, and value the customer's leadership can see. Primary Responsibilities The Enterprise CSM will develop a deep understanding of IMPLAN data and products, and of the analytical work each customer does. In practice, the role works much like a forward deployed engineer. The CSM works inside the customer's process, not just next to it: setting up first projects alongside the customer's analysts, building templates and repeatable study structures, and connecting IMPLAN results to the tools the customer already uses. For campus-wide licenses, the CSM builds adoption at scale with AI agents and automated outreach. This person excels in a fast-paced team environment, can manage many concurrent accounts with minimal supervision, and communicates clearly with everyone from analysts to executives. Onboarding & Implementation ? Review each Sales-to-CS handoff for completeness, and accept it or send it back with the gaps named ? Lead the kickoff with the customer's team and build a success plan with business goals and a first value milestone. ? Lead data collection and first-project setup alongside the customer's teams, partnering closely with Education Services internally. ? Map each customer's recurring analytical work (annual impact reports, grant applications, site selection, policy briefings) and design how IMPLAN fits into each piece ? Help customers connect IMPLAN results to the rest of their tools, including Excel models, BI dashboards, and report templates. Set up IMPLAN AI Connect so customers can use IMPLAN from the AI assistants they already work in, such as Microsoft Copilot, ChatGPT, or Claude Adoption & Engagement ? Run the engagement cadence: a quarterly business review (QBR) for all clients including an annual Executive business review. ? Build relationships with each customer at every level, from users to executives, and make sure every account has several relationships so no account depends on one champion ? Join customer working sessions, review drafts of their studies, and travel on site for workshops, and executive reviews ? Build and run AI-agent outreach that scales across a campus (sequences targeted by department, routing of new users, follow-ups based on usage), and help improve the shared agent frameworks the team uses ? Route how-to and technical tickets to Support, and work with Education Services on analysis support. Retention & Renewals ? Monitor customer health across all assigned accounts through product usage, engagement, and support ticket trends. Spot churn risk early and run a plan to address it ? Deliver an ROI analysis and renewal strategy so impact is visible ? Own the renewal: executive value summary, order form, and procurement (including federal fiscal-year timing and university procurement) ? Keep renewal forecasts and account activity up to date in CRM Expansion & Growth ? Drive expansion signals (new teams, use cases, seats, Premium Support, new schools or research centers) and bring in Account Management ? After each renewal, lead a kickoff for the next year with new goals, and onboard any newly purchased seats, teams, or services Voice of the Customer ? Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer, sharing structured feedback with specific examples, business impact, and how often it comes up ? Turn what works in one account into playbooks, templates, and agent workflows other CSMs can reuse Required Skills & Experience ? 3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients ? A track record of getting a complex product adopted inside customer organizations and showing measurable results ? Confidence with executives: running business reviews, writing value summaries, and steering a renewal ? Strong logic, problem solving, and research skills, with comfort working in messy customer datasets ? Excellent verbal and written communication skills ? Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision ? Willingness to travel up to 20% ? Fluency in English Desired Skills & Experience ? Operator turned builder: has used AI tools (Claude, ChatGPT, agent frameworks, MCP connectors, APIs) to automate their own work, such as outreach sequences, account research, health monitoring, or study prep. No engineering background needed. ? Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices ? Familiarity with enterprise customers buy and use economic analysis: federal agencies (procurement and fiscal-year cycles), corporations (government relations, public affairs, and economic development teams), and universities (campus-wide licensing) ? Experience with Salesforce CRM, Zendesk, Pendo, and Clari ? Familiarity with web meeting tools, including Zoom, Microsoft Teams, Google Meet ? Foreign language skills Required Education ? Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field. ? Master's Degree preferred How Success Is Measured ? Time to First Value (TTFV) ? Product adoption: active users and repeat projects per account ? Gross Revenue Retention (GRR) and on-time renewal rate ? Net Revenue Retention (NRR) and expansion pipeline sourced with Account Management

Compensation

The OTE range for this role is $80,000 to $150,000. Where you land in the range depends on experience, skills, and location. Other Duties Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

Salary Description

OTE per year

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Skills

CSM
Financial analysis
Sales
Leadership
Work analytically
Onboarding
Microsoft Excel
Review drafts
Procurement
Research
Policy development
Problem solving
Communication skills
Salesforce
Zendesk
Zoom
Microsoft Teams
Google Meet

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