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Added 6 mins ago
Manager, Retail & Delivery - Appleton Service Center
Rivian
Appleton, WI · Menomonee Falls, WI
5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management
Added 9 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Beaverton, OR
- $132,500 to $338,300 USD / year
…and fragmented processes toward integrated platforms that can support the pace and complexity of a modern university or college. All of this while the promise and reality of AI is changing…
Added 9 mins ago
HA
Intern - Horizon Air Maintenance Quality Assurance (Summer 2027)
Horizon Air
Portland, OR
- $25 USD / hour
This internship is for summer 2027. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
Added 9 mins ago
Public Utilities Specialist (Revenue)
Bonneville Power Administration
Portland, OR
Summary This position is located in the Customer Billing (MSBP/MSBV) organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K),…
Added 9 mins ago
Executive Vice President for Environment Fish and Wildlife
Bonneville Power Administration
Portland, OR
Added 9 mins ago
Public Utilities Specialist (Revenue)
Bonneville Power Administration
Portland, OR
Summary This position is located in the Customer Billing (MSBP/MSBV) organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K),…
Added 9 mins ago
Managing Consultant, Integrated Planning Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
Acts as a project manager. Among responsibilities is management of a project team. The individual com
Added 11 mins ago
D
Manager, Inventory
DSV
Fort Worth, TX
- $100,000 to $110,000 USD / year
Provide good communication and motivational techniques and ensure all company rules are followed. Provide management with information regarding labor/equipment needs to meet customer…
Added 15 mins ago
DO
Landscape Associate
Department of Transportation
CA
- $6,488 to $12,152 USD / month
…broad range of landscape architectural products and services in support of the California Department of Transportation's (Caltrans) Mission and Vision. In this capacity the incumbent may…
Added 17 mins ago
PUBLIC AFFAIRS SPECIALIST
Air Mobility Command
Dover AFB, DE
…public affairs advice, authority, technical expertise, and management support to leadership. Responsibilities As the senior PA Specialist for the organization plans, organizes, directs, and…
Added 21 mins ago
HR Generalist
ARCH
Whitehall, PA
Strong project management and organizational skills with the ability to manage multiple priorities and meet deadlines.
Added 25 mins ago
MS
DevOps Engineer
M9 Solutions LLC
Colorado Springs, CO
- $200,000 to $215,000 USD / year
…with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical…
Added 27 mins ago
Youth Ministry Intern (Residential)
Cal Farley's Boys Ranch
Boys Ranch, TX
The Iona Project Chapel Immersion Program is a one-year residential ministry internship for individuals called to Christian community, spiritual formation, and youth ministry within a…
Added 37 mins ago
10333 - Residency Maintenance Inspector
VDOT
Salem, VA
…while serving as a subject matter expert during construction project closeouts. Provide technical support to assigned engineering program…
Added 37 mins ago
Sr. Technical Program Manager
Amazon.com Services LLC
Wilmington, MA · Austin, TX
- 5+ years of technical product or program management experience
Added 46 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Lubbock, TX
You will have opportunities to participate in project meetings, review drawings and specifications, assist with RFIs and submittals, track materials and equipment, and support communication…
Added 46 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Salt Lake City, UT
You will have opportunities to participate in project meetings, review drawings and specifications, assist with RFIs and submittals, track materials and equipment, and support communication…
Added 46 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Logan, UT
You will have opportunities to participate in project meetings, review drawings and specifications, assist with RFIs and submittals, track materials and equipment, and support communication…
Added 46 mins ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Amarillo, TX
You will have opportunities to participate in project meetings, review drawings and specifications, assist with RFIs and submittals, track materials and equipment, and support communication…
Added 51 mins ago
Logistics Management Specialist
U.S. Army Forces Command
Fort Drum, NY
Summary About the Position: Logistics Management Specialist position is located with 10th Mountain Division Senior Commander Augmentation G-4, Logistics. Responsibilities Prepares a variety…
Added 51 mins ago
Project Engineer
Hendrickson
MEDINA, NY
Added 51 mins ago
H
EHS Representative II
Hendrickson
MEDINA, NY
- $82,420 to $123,640 USD / year
Added 51 mins ago
Maintenance Project Engineer
Wheelabrator Technologies Inc.
AMAWALK, NY
WIN Waste Innovations is seeking a Maintenance Project Engineer. The Maintenance Project Engineer will manage activities related to maintenance evolutions and maintenance support functions…
Added 51 mins ago
HVAC/Preventative Maintenance Technician
Colgate University
Hamilton, NY
Certificate from an accredited apprentice program in the field of HVAC /R
Added 51 mins ago
Medical Technologist Specialist
RochesterRegional Health
NEWARK, NY
…up various reports to assist in completing testing and the management of workflow. Meets all regulatory lab requirements consistently. Act as key operator and technical consultant to…

IMPLAN Group LLC

Enterprise Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

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Job Type

Full-time

Description

Job Description

We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis. Enterprise CSMs each own a book of about 25 strategic accounts: Fortune 500 teams, federal program offices and labs, and large campus-wide institution licenses. This is a hands-on role. The CSM learns how each customer works and helps them make IMPLAN a regular part of the studies, briefings, and reports they produce. The CSM owns each relationship from the sales handoff through renewal, and is expected to deliver results that lead to on-time renewals, broader adoption, and value the customer's leadership can see. Primary Responsibilities The Enterprise CSM will develop a deep understanding of IMPLAN data and products, and of the analytical work each customer does. In practice, the role works much like a forward deployed engineer. The CSM works inside the customer's process, not just next to it: setting up first projects alongside the customer's analysts, building templates and repeatable study structures, and connecting IMPLAN results to the tools the customer already uses. For campus-wide licenses, the CSM builds adoption at scale with AI agents and automated outreach. This person excels in a fast-paced team environment, can manage many concurrent accounts with minimal supervision, and communicates clearly with everyone from analysts to executives. Onboarding & Implementation ? Review each Sales-to-CS handoff for completeness, and accept it or send it back with the gaps named ? Lead the kickoff with the customer's team and build a success plan with business goals and a first value milestone. ? Lead data collection and first-project setup alongside the customer's teams, partnering closely with Education Services internally. ? Map each customer's recurring analytical work (annual impact reports, grant applications, site selection, policy briefings) and design how IMPLAN fits into each piece ? Help customers connect IMPLAN results to the rest of their tools, including Excel models, BI dashboards, and report templates. Set up IMPLAN AI Connect so customers can use IMPLAN from the AI assistants they already work in, such as Microsoft Copilot, ChatGPT, or Claude Adoption & Engagement ? Run the engagement cadence: a quarterly business review (QBR) for all clients including an annual Executive business review. ? Build relationships with each customer at every level, from users to executives, and make sure every account has several relationships so no account depends on one champion ? Join customer working sessions, review drafts of their studies, and travel on site for workshops, and executive reviews ? Build and run AI-agent outreach that scales across a campus (sequences targeted by department, routing of new users, follow-ups based on usage), and help improve the shared agent frameworks the team uses ? Route how-to and technical tickets to Support, and work with Education Services on analysis support. Retention & Renewals ? Monitor customer health across all assigned accounts through product usage, engagement, and support ticket trends. Spot churn risk early and run a plan to address it ? Deliver an ROI analysis and renewal strategy so impact is visible ? Own the renewal: executive value summary, order form, and procurement (including federal fiscal-year timing and university procurement) ? Keep renewal forecasts and account activity up to date in CRM Expansion & Growth ? Drive expansion signals (new teams, use cases, seats, Premium Support, new schools or research centers) and bring in Account Management ? After each renewal, lead a kickoff for the next year with new goals, and onboard any newly purchased seats, teams, or services Voice of the Customer ? Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer, sharing structured feedback with specific examples, business impact, and how often it comes up ? Turn what works in one account into playbooks, templates, and agent workflows other CSMs can reuse Required Skills & Experience ? 3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients ? A track record of getting a complex product adopted inside customer organizations and showing measurable results ? Confidence with executives: running business reviews, writing value summaries, and steering a renewal ? Strong logic, problem solving, and research skills, with comfort working in messy customer datasets ? Excellent verbal and written communication skills ? Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision ? Willingness to travel up to 20% ? Fluency in English Desired Skills & Experience ? Operator turned builder: has used AI tools (Claude, ChatGPT, agent frameworks, MCP connectors, APIs) to automate their own work, such as outreach sequences, account research, health monitoring, or study prep. No engineering background needed. ? Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices ? Familiarity with enterprise customers buy and use economic analysis: federal agencies (procurement and fiscal-year cycles), corporations (government relations, public affairs, and economic development teams), and universities (campus-wide licensing) ? Experience with Salesforce CRM, Zendesk, Pendo, and Clari ? Familiarity with web meeting tools, including Zoom, Microsoft Teams, Google Meet ? Foreign language skills Required Education ? Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field. ? Master's Degree preferred How Success Is Measured ? Time to First Value (TTFV) ? Product adoption: active users and repeat projects per account ? Gross Revenue Retention (GRR) and on-time renewal rate ? Net Revenue Retention (NRR) and expansion pipeline sourced with Account Management

Compensation

The OTE range for this role is $80,000 to $150,000. Where you land in the range depends on experience, skills, and location. Other Duties Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

Salary Description

OTE per year

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Skills

CSM
Financial analysis
Sales
Leadership
Work analytically
Onboarding
Microsoft Excel
Review drafts
Procurement
Research
Policy development
Problem solving
Communication skills
Salesforce
Zendesk
Zoom
Microsoft Teams
Google Meet

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