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Director - Marketing (Digital and Web Strategy)
Wesco
Pittsburgh, PA · Glenview, IL
The Director of Digital and Web Strategy owns website, content, and search strategy for the company’s brand, marketing, and commercial digital experience, and sets the technology strategy…
Added 1 min ago
Associate Media Manager
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
…for all programs and campaigns with autonomy, ensuring larger strategy is implemented as part of each program and/or campaign; Involved in agency and partner management and integration into…
Added 3 mins ago
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Senior Staff Commodity Manager, Electrical
Mainspring Energy
Remote, United States
- $162,000 to $191,000 USD / year
We are seeking a Senior Staff Commodity Manager, Electrical to own the sourcing, cost, and supply continuity of Mainspring's electrical and power electronics commodities as we scale Linear…
Added 4 mins ago
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Manager, Underwriting Services- Wholesale Property
Everest National Insurance Company
Warren, NJ · Atlanta, GA · Boston, MA · Chicago, IL
- $90,000 to $120,000 USD / year
…accordance with established service level commitments. The Manager serves as a key operational leader responsible for optimizing workflows, leveraging data and analytics to drive…
Added 4 mins ago
District Manager - Knoxville, TN
ALDI Brand
Knoxville, TN · Morristown, TN · Maryville, TN
ALDI is seeking motivated and ambitious individuals to join our District Manager Trainee (DMT) program. Over an intensive 44-week training period, you will gain comprehensive knowledge and…
Added 6 mins ago
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Informatics Director
Helio Health
Syracuse, NY
- $90,000 to $110,000 USD / year
Works directly with the Regional Vice Presidents, Service Directors, and other program staff to ensure data and clinical application-related needs are met in an efficient, effective manner.
Added 6 mins ago
SENIOR PRODUCT OWNER - PORTFOLIO/PRODUCT MANAGER
Huntington Ingalls Industries
Newport News, VA
…architectural direction. This role has significant influence on product strategy and ensures consistent value delivery at…
Added 6 mins ago
Senior Associate, Project Manager - CFI&I Strategic Events & Convenings
Capital One
McLean, VA
…Communications, Community Finance, Impact and Investment (CFI&I), CRA Strategy and Program Management, the Global Policy Affairs Group (GPAG), Regulatory Relations, and Strategy &…
Added 6 mins ago
Principal Associate – Events Project Manager, Community Finance, Impact & Investment
Capital One
McLean, VA
…Communications, Community Finance, Impact and Investment (CFI&I), CRA Strategy and Program Management, the Global Policy Affairs Group (GPAG), Regulatory Relations, and Strategy &…
Added 6 mins ago
Manager, Merger & Acquisition Operations & Integrations
PenFed Credit Union
McLean, VA
The Manager is accountable for overseeing all loan portfolio conversion projects, managing complex workstreams, leading data migration with a technical and analytical focus, and…
Added 6 mins ago
National Security Tech Business Development Manager, AWS Classified Regions GTM
Amazon
Arlington, VA
The AWS Government Regions Go To Market (GTM) team is looking for an experienced Business Development Manager to join our high-impact organization supporting the IC and their classified…
Added 6 mins ago
Sr. Account Manager, HHS
Amazon
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…modernization of surveillance systems, the democratization of data, the protection of sensitive health information, and the increasing need for innovative computational resources. Public…
Added 6 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Herndon, VA · Arlington, VA
…aftermarket services, channel relationships, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic…
Added 6 mins ago
Senior Water Resources Manager, AWS Water Team
Amazon
Arlington, VA
…influencing multiple cross-functional partner teams in the overall data center water delivery business process. Externally, this role takes ownership of managing utility relationships, and…
Added 6 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Arlington, VA
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Arlington, VA
- $132,500 to $338,300 USD / year
…technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise,…
Added 6 mins ago
Senior Website Manager, about.gitlab.com
GitLab
Remote, United States
We're looking for a strategic, data-driven owner for about.gitlab.com, the site where developers, platform teams and enterprise buyers first meet GitLab. You'll build a performance-based…
Added 7 mins ago
Product Marketing Manager
Meta
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Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 7 mins ago
Network Development Manager
Meta
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…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
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Product Manager - Technical
Intermountain Health
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The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 7 mins ago
Pharmacy Eligibility/Claims Business Analyst
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Regulatory Readiness Program Manager
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Regulatory Readiness Program Manager Responsibilities:
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6-Month Contract - Trial Committee Manager - Remote/Hybrid (Independent Trial Committee Mgmt Experience Required)
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…therapeutic area training; peer recognition and total rewards…
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Distribution & Logistics Network Program Manager
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The Program Manager - Supply Chain Distribution & Logistics reports to the Sr. Director of Operational Excellence, Capability, and Engineering for Supply Chain, this role serves as the…
Added 9 mins ago
Temporary Assistant Director of Employer Engagement
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…of Employer Engagement implements CPD’s employer engagement strategy and manages the day-to-day work of the Employer Engagement team. The role builds and maintains relationships with local…

IMPLAN Group LLC

Enterprise Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

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Job Type

Full-time

Description

Job Description

We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis. Enterprise CSMs each own a book of about 25 strategic accounts: Fortune 500 teams, federal program offices and labs, and large campus-wide institution licenses. This is a hands-on role. The CSM learns how each customer works and helps them make IMPLAN a regular part of the studies, briefings, and reports they produce. The CSM owns each relationship from the sales handoff through renewal, and is expected to deliver results that lead to on-time renewals, broader adoption, and value the customer's leadership can see. Primary Responsibilities The Enterprise CSM will develop a deep understanding of IMPLAN data and products, and of the analytical work each customer does. In practice, the role works much like a forward deployed engineer. The CSM works inside the customer's process, not just next to it: setting up first projects alongside the customer's analysts, building templates and repeatable study structures, and connecting IMPLAN results to the tools the customer already uses. For campus-wide licenses, the CSM builds adoption at scale with AI agents and automated outreach. This person excels in a fast-paced team environment, can manage many concurrent accounts with minimal supervision, and communicates clearly with everyone from analysts to executives. Onboarding & Implementation ? Review each Sales-to-CS handoff for completeness, and accept it or send it back with the gaps named ? Lead the kickoff with the customer's team and build a success plan with business goals and a first value milestone. ? Lead data collection and first-project setup alongside the customer's teams, partnering closely with Education Services internally. ? Map each customer's recurring analytical work (annual impact reports, grant applications, site selection, policy briefings) and design how IMPLAN fits into each piece ? Help customers connect IMPLAN results to the rest of their tools, including Excel models, BI dashboards, and report templates. Set up IMPLAN AI Connect so customers can use IMPLAN from the AI assistants they already work in, such as Microsoft Copilot, ChatGPT, or Claude Adoption & Engagement ? Run the engagement cadence: a quarterly business review (QBR) for all clients including an annual Executive business review. ? Build relationships with each customer at every level, from users to executives, and make sure every account has several relationships so no account depends on one champion ? Join customer working sessions, review drafts of their studies, and travel on site for workshops, and executive reviews ? Build and run AI-agent outreach that scales across a campus (sequences targeted by department, routing of new users, follow-ups based on usage), and help improve the shared agent frameworks the team uses ? Route how-to and technical tickets to Support, and work with Education Services on analysis support. Retention & Renewals ? Monitor customer health across all assigned accounts through product usage, engagement, and support ticket trends. Spot churn risk early and run a plan to address it ? Deliver an ROI analysis and renewal strategy so impact is visible ? Own the renewal: executive value summary, order form, and procurement (including federal fiscal-year timing and university procurement) ? Keep renewal forecasts and account activity up to date in CRM Expansion & Growth ? Drive expansion signals (new teams, use cases, seats, Premium Support, new schools or research centers) and bring in Account Management ? After each renewal, lead a kickoff for the next year with new goals, and onboard any newly purchased seats, teams, or services Voice of the Customer ? Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer, sharing structured feedback with specific examples, business impact, and how often it comes up ? Turn what works in one account into playbooks, templates, and agent workflows other CSMs can reuse Required Skills & Experience ? 3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients ? A track record of getting a complex product adopted inside customer organizations and showing measurable results ? Confidence with executives: running business reviews, writing value summaries, and steering a renewal ? Strong logic, problem solving, and research skills, with comfort working in messy customer datasets ? Excellent verbal and written communication skills ? Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision ? Willingness to travel up to 20% ? Fluency in English Desired Skills & Experience ? Operator turned builder: has used AI tools (Claude, ChatGPT, agent frameworks, MCP connectors, APIs) to automate their own work, such as outreach sequences, account research, health monitoring, or study prep. No engineering background needed. ? Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices ? Familiarity with enterprise customers buy and use economic analysis: federal agencies (procurement and fiscal-year cycles), corporations (government relations, public affairs, and economic development teams), and universities (campus-wide licensing) ? Experience with Salesforce CRM, Zendesk, Pendo, and Clari ? Familiarity with web meeting tools, including Zoom, Microsoft Teams, Google Meet ? Foreign language skills Required Education ? Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field. ? Master's Degree preferred How Success Is Measured ? Time to First Value (TTFV) ? Product adoption: active users and repeat projects per account ? Gross Revenue Retention (GRR) and on-time renewal rate ? Net Revenue Retention (NRR) and expansion pipeline sourced with Account Management

Compensation

The OTE range for this role is $80,000 to $150,000. Where you land in the range depends on experience, skills, and location. Other Duties Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

Salary Description

OTE per year

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Skills

CSM
Financial analysis
Sales
Leadership
Work analytically
Onboarding
Microsoft Excel
Review drafts
Procurement
Research
Policy development
Problem solving
Communication skills
Salesforce
Zendesk
Zoom
Microsoft Teams
Google Meet

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