Maintenance Supervisor

About Us: Founded more than 40 years ago. Impact Connects is a marketing services company that helps organizations communicate with customers through direct mail, digital print, fulfillment, and integrated marketing campaigns. We serve as an execution partner, managing from production to mailing and fulfillment operations. Our services are commonly used by businesses that need high-volume printing and mailing.

Title: Maintenance Supervisor

Job Classification: Hourly, Non-exempt

Department: Maintenance

Reports To: Director of Continuous Improvement / Plant Manager

Hours: 7 AM - 4 PM, Monday - Friday

General purpose of Position:

The Maintenance Supervisor is responsible for daily supervision of maintenance technicians, coordinating equipment repairs and preventive maintenance, and supporting safe, reliable production in a direct mail manufacturing facility. This position leads six maintenance technicians, sets work priorities, provides hands-on technical guidance when needed, and works with Production to minimize equipment downtime.

Essential Duties & Responsibilities:

• Maintenance Team Supervision
• Supervise six maintenance technicians; assign daily tasks and balance workloads across shifts.
• Provide coaching, hands-on technical guidance, training, and performance feedback.
• Ensure timely shift handoffs, proper work practices, and clear communication of priorities.
• Escalate staffing, conduct, and major resource needs to Operations leadership.
• Work Order Management & Equipment Repairs
• Review, prioritize, and assign corrective work orders based on safety and production impact.
• Monitor repair progress and assist with troubleshooting difficult equipment failures.
• Ensure completed work orders document labor hours, root causes, parts used, and repairs.
• Track open, overdue, repeat, and completed work orders; reduce unnecessary repair delays.
• Coordinate equipment repairs with Production and the Maintenance Coordinator.
• Equipment Reliability & Preventive Maintenance
• Oversee preventive maintenance schedules and verify timely completion of assigned tasks.
• Support reliable operation of inserting systems, inkjet equipment, presses, folders, cutters, conveyors, and compressors.
• Identify recurring mechanical, electrical, pneumatic, and control-system problems.
• Participate in root cause investigations and implement approved corrective actions.
• Coordinate planned downtime and verify equipment is safe and ready for production.
• Parts, Vendors & Maintenance Records
• Work with the Maintenance Coordinator to identify critical parts and needed supplies.
• Communicate parts requirements and assist with vendor and service technician coordination.
• Ensure equipment manuals, repair records, and maintenance documentation are maintained.
• Identify repair-versus-replacement concerns and recommend solutions to management.
• Safety, Quality & Continuous Improvement
• Enforce Lockout/Tagout, machine guarding, PPE, and other applicable safety procedures.
• Address unsafe equipment conditions and escalate significant risks immediately.
• Coordinate with Quality when equipment issues may affect mail-piece accuracy or product quality.
• Monitor downtime, mean time to repair, repeat failures, and preventive maintenance completion.
• Support 5S, standard work, equipment reliability, and continuous improvement projects.

Education and/or Experience:

• High school diploma or equivalent; technical education in industrial maintenance preferred.
• At least 5 years of industrial maintenance experience, including 2 years in a lead or supervisory capacity preferred.
• Experience with direct mail, printing, inserting, packaging, or comparable manufacturing equipment preferred.
• Strong mechanical, electrical, pneumatic, and industrial controls troubleshooting knowledge.
• Ability to read electrical schematics, equipment drawings, and maintenance manuals.
• Experience with CMMS work orders, preventive maintenance, and repair documentation.
• Working knowledge of OSHA safety requirements, Lockout/Tagout, and machine guarding.
• Strong leadership, communication, prioritization, and problem-solving skills.

Physical Demands:

Standing or walking most of the day, may climb, balance, stoop, kneel, crouch or crawl. Regularly lift up to 25 pounds, often lift up to 40 lbs and rarely up to 70 lbs. Constant use of hands and arms. Regularly reach with hands and arms, including reaching above shoulder level (Lifting/reaching above shoulder level would seldom be more than 5-10 pounds). Vision requirements are close vision, distance vision, peripheral vision, & ability to focus.

Work Environment:

Work near moving mechanical parts, fumes & airborne particles, risk of electrical shock, and exposure to toxic chemicals. The noise level is moderate to loud.

Benefits:

• Employee Ownership (ESOP): Build long-term wealth as an owner in the company
• Competitive Pay with opportunities for overtime
• Health Insurance: Medical, Dental, and Vision coverage
• Paid Time Off (PTO) and holidays
• 401(k) Retirement Plan with company match

Impact Connects is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.