IT Security and Operations Manager

Description Job purpose

Responsible for managing, securing, and optimizing IMMY’s IT infrastructure (both cloud and on-prem) while ensuring the delivery of reliable, high-quality technical support across the company.

Key duties and responsibilities

• Manage all Microsoft infrastructure, including identity, access, licensing, security policies, and cloud services.
• Design, deploy, and maintain cloud infrastructure, including virtual machines, networking, backups, and monitoring.
• Oversee IT security operations using Microsoft Defender, Arctic Wolf SOC, and other tools to detect and mitigate threats.
• Administer endpoint management, firewall configuration, system monitoring, and routine maintenance of core systems, including patching, upgrades, and vulnerability management
• Oversee hands-on support, including hardware and software troubleshooting, of onsite and remote end-users
• Troubleshoot and resolve hardware, software, and network issues; install and maintain hardware components.
• Conduct security, access, and DR assessments, ensuring compliance with internal policies and regulatory requirements.
• Provide direction, support, and oversight to ensure the team delivers results in alignment with organizational goals (LMA).
• Lead: Translate the company vision into actionable strategies, inspire and motivate the team, and champion change.
• Manage: Plan and organize work, delegate effectively, and maintain clear communication.
• Accountability: Set expectations, monitor performance, and provide recognition and feedback.
• Any other duties as assigned

Qualifications

Required Qualifications:

• High School Diploma/GED
• 5+ years of experience in IT infrastructure, systems or network administration, IT security, or IT support roles.
• Expertise in Microsoft 365 administration, and admin experience with Entra ID and Azure.
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• High attention to detail
• Ability to sit and/or stand for long periods of time
• Ability to perform repetitive tasks
• Possess a mindset of continuous improvement
• Team Player

Desired Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.
• Certifications such as Security+, CompTIA A+, Network+, Microsoft 365 Certified, or similar
• Experience with Arctic Wolf SOC or similar managed security services.
• Familiarity with compliance frameworks (e.g., ISO, NIST, or similar).

Equal Opportunity Employment: IMMY is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. IMMY will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, promotion, termination, leaves of absence, compensation, and training.

Background Check Policy: All offers of employment at IMMY are contingent upon clear, acceptable results of a thorough background check. IMMY performs all background checks in compliance with EEOC and FCRA regulations and all other applicable federal, state, and local laws.