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Immigration and Customs Enforcement

Program Analyst Pharmacy Programs (O-5 Billet) Non-Supervisory

Miami, FL, United States
Taylor, TX, United States

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Job details

Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Summary Non-supervisory Program Analyst will support national pharmacy programs. Also, provides analytical, operational, administrative, and program-management for pharmacy initiatives across IHSC facilities, including vaccine distribution, contract execution, pharmacy benefits manager oversight, and analysis of utilization, cost, access, quality, and compliance data.

This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

The incumbent serves as a Program Analyst supporting IHSC pharmacy programs and performs analytical, operational, and program management functions to ensure the effective delivery, oversight, and improvement of pharmacy services across IHSC operations. Major duties include:

Manages and analyzes national pharmacy program operations. Supports the planning, coordination, implementation, monitoring, and evaluation of pharmacy program activities across IHSC facilities and supported operational environments. Reviews pharmacy program processes, identifies trends and gaps, and develops recommendations to improve program efficiency, accountability, and alignment with IHSC policies and mission requirements.
Coordinates vaccine ordering and pharmacy supply-related activities across facilities. Manages or supports vaccine ordering processes for IHSC facilities, including coordination with facility personnel, vendors, contractors, and headquarters stakeholders. Tracks ordering activity, monitors distribution or availability issues, reviews inventory-related data, and helps ensure appropriate planning for recurring and emergent vaccine needs. Identifies operational barriers and recommends corrective actions to support timely access to vaccines and related pharmacy products.
Supports execution of pharmacy-related government contract functions. Performs programmatic and administrative functions related to pharmacy contracts, including reviewing contract requirements, monitoring deliverables, validating service performance, coordinating with contracting and program officials, and documenting contractor performance concerns. Supports the development, interpretation, and implementation of contract-related processes and helps ensure contractor activities are consistent with government requirements, applicable policies, and program objectives.
Reviews pharmacy benefits manager performance. Analyzes pharmacy benefits manager performance data, including utilization, cost, service timeliness, claims processing, formulary management, access, quality indicators, and other contractually required performance measures. Identifies performance trends, discrepancies, or areas requiring follow-up, and prepares reports, briefings, and recommendations for management review.
Analyzes pharmacy data and prepares reports for program decision support. Collects, reviews, validates, and analyzes pharmacy and related health care data to support program monitoring, operational planning, and management decision-making. Prepares reports of findings, briefing materials, issue papers, spreadsheets, dashboards, and other analytical products. Ensures products are clear, accurate, timely, and aligned with IHSC leadership priorities.
Serves as a pharmacy program liaison and technical resource. Coordinates with IHSC headquarters staff, facility leadership, clinical personnel, contracting officials, vendors, pharmacy benefits manager representatives, and other internal and external stakeholders. Provides guidance on pharmacy program processes, explains requirements, supports issue resolution, and promotes consistent implementation of pharmacy program procedures across facilities.
Develops and recommends improvements to pharmacy program policies, procedures, and business processes. Reviews existing pharmacy program operations, identifies opportunities for improvement, and recommends changes to enhance program effectiveness, compliance, cost management, service delivery, and accountability. Assists in drafting standard operating procedures, workflow documents, guidance materials, and other program tools.
Supports special projects, audits, reviews, and program evaluations. Participates in special studies, quality improvement activities, contract performance reviews, data calls, and internal assessments related to pharmacy operations. Tracks action items, monitors corrective action plans, and supports management in evaluating whether pharmacy program objectives are achieved.

Qualifications

COMPETENCIES:

Superior oral/written communication skills.
Analytical Skills and ability to navigate complex system
Strong interpersonal and active listening skills
Strong organizational and time management skills.
Demonstrates strong problem solving, judgment and decision-

PHYSICAL DEMANDS:

The work is primarily sedentary and is performed in an office or telework-approved administrative environment. Physical demands may include:

Sitting and/or standing for extended periods of time, approximately 6 to 8 hours.
Performing repeated bending or reaching motions.
Average manual dexterity for computer operation.
Extensive computer, phone, and virtual meeting use.
Reviewing electronic records, spreadsheets, contract documentation, and written materials for extended periods.
Occasional travel may be required to attend meetings, conduct site visits, participate in program reviews, or support field operations.
This position is not routinely classified as hazardous duty. Hazardous duty may apply only if assigned duties require travel to or work within environments designated as hazardous by agency policy.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

The incumbent must possess the qualifying degree required for the officer's PHS category and an advanced degree, such as a Master of Public Health, Master of Science, Master of Health Administration, Master of Business Administration, Doctor of Pharmacy, or other relevant advanced degree from an accredited institution, plus a minimum of five years of professional experience relevant to the officer's category.
Of the total professional experience, the officer must possess at least two years of experience related to program management, health care administration, pharmacy operations, public health program analysis, contract monitoring, data analysis, or evaluation of health care programs.
The position requires knowledge, skills, and abilities in the following areas:
Knowledge of health care program operations, pharmacy program administration, and public health service delivery.
Knowledge of pharmacy benefit structures, medication access processes, vaccine ordering or distribution processes, and pharmacy utilization management.
Knowledge of contract monitoring principles, government contract execution support, contractor performance review, and deliverable tracking.
Skill in collecting, validating, analyzing, and interpreting health care, pharmacy, utilization, claims, cost, and performance data.
Skill in preparing written reports, briefings, spreadsheets, issue papers, and recommendations for management review.
Ability to coordinate program activities across multiple facilities, stakeholders, contractors, and operational environments.
Ability to identify program risks, analyze operational problems, recommend corrective actions, and monitor implementation.
Ability to communicate effectively with clinical, administrative, contracting, and executive-level stakeholders.
Ability to interpret and apply policies, procedures, contract requirements, and program guidance.
Ability to manage multiple assignments, recurring deliverables, and time-sensitive program needs with minimal supervision.
If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligations of the licensing or certifying body to maintain currency. This position may be required to perform clinical activities within the scope of the clinical license in times of critical need within the agency.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection. How to apply To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 12/04/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions. Other information

SUPERVISORY CONTROLS:

The incumbent reports to the pharmacy program director.

Assignments are usually long-term, recurring, or broadly defined. The officer plans and organizes assigned work, determines the sequence of assignments, selects and develops methods, coordinates with appropriate stakeholders, and seeks supervisory or technical assistance when issues require management direction or policy interpretation.

The supervisor provides direction through established priorities, policy guidance, program objectives, contract requirements, and applicable procedures. The officer exercises judgment in interpreting and adapting guidelines, including PHS policies, IHSC policies, federal regulations, contract requirements, precedents, and work direction for application to specific program issues.

Completed work is reviewed for timeliness, accuracy, consistency with program objectives, effectiveness of recommendations, and alignment with agency policies and mission requirements. The officer keeps the supervisor informed of project status, emerging risks, contractor performance concerns, operational barriers, and significant problems encountered. Recommendations involving major program changes, policy revisions, resource implications, or contract actions are elevated for supervisory review and approval.

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More about this job

Skills

Program management
Claims processing
Decision making
Leadership
Business processes
Regulatory compliance
Cost management
Workflow
Communication skills
Analytical skills
Active listening
Time management
Problem solving
Documentation
Attend meetings
Data analysis

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