Account Manager

IMA is a creative agency built to create connections people buy into - emotionally and literally. From advertising and media to packaging and retail activations, we deliver work that earns attention and gives people a reason to choose your brand in moments that matter. We are looking for a proactive Account Manager to build strong client relationships and help deliver effective creative work across a range of projects. You’ll understand client needs, manage day-to-day communications and coordinate with creative, production and other agency teams to keep projects on brief, on budget and on schedule. With a thoughtful, collaborative approach, the Account Manager will help ensure a positive client experience and work that meets both creative and commercial objectives. What You’ll Get From Us

• The opportunity to work with a range of brands on impactful creative projects.
• A collaborative environment where ideas are shared, developed and brought to life together.
• The chance to build trusted relationships with clients and contribute to their business goals.
• Exposure to a broad mix of agency disciplines, including advertising, media, packaging and retail activations.
• A supportive team with opportunities to learn, grow and develop your account management skills.

What You’ll Be Doing

• Manage day-to-day client relationships, respond to requests and communicate project updates clearly and professionally.
• Coordinate projects from brief through to delivery, ensuring objectives, timelines, budgets and deliverables are understood and agreed.
• Work closely with creative, production and account colleagues to develop solutions that meet client needs and maintain high standards of work.
• Prepare and manage briefs, timelines, estimates, status reports and other project documentation.
• Monitor project budgets and schedules, flag risks or changes early, and help resolve issues constructively.
• Gather client feedback, manage approvals and support the delivery of final assets, while strengthening client relationships, improving ways of working and contributing to account growth.

What We’re Looking For

• Experience in account management or client services, ideally within a creative, marketing, advertising or media agency.
• Strong relationship-building and communication skills, with confidence working effectively with clients and colleagues at different levels.
• Excellent organisation and project management skills, including the ability to manage multiple priorities, meet deadlines and keep projects on track.
• A clear understanding of creative project workflows, from briefing and development through production and delivery, with strong attention to detail and accurate documentation.
• Commercial awareness and experience managing budgets, estimates and scope, alongside a proactive, solutions-focused approach when priorities change.

Our Values at IMA

• Own it - take responsibility when it matters.
• Build Trust - nurture honest, open, lasting relationships with colleagues and clients.
• Stay Hungry - keep learning, improving and staying curious.

These principles shape how we work - with each other, with clients, and with the world. Apply Now We welcome applications from people of all backgrounds, perspectives and experiences. If the Account Manager role sounds like a fit, we’d love to hear from you.