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Associate Director, Strategy & Operations
Grant Thornton
Chicago, IL · Arlington, VA · Baltimore, MD · Philadelphia, PA · Pittsburgh, PA · Appleton, WI · Cincinnati, OH · Cleveland, OH · Denver, CO · Southfield, MI · Downers Grove, IL · Kansas City, MO · Milwaukee, WI · Minneapolis, MN · St Louis, MO · Wichita, KS · Boston, MA · Edison, NJ · Hartford, CT · NY · Melville, NY · Atlanta, GA · Charlotte, NC · Columbia, SC · Fort Lauderdale, FL · Jacksonville, FL · Orlando, FL · Raleigh, NC · Tampa, FL · Austin, TX · Dallas, TX · Houston, TX · Oklahoma City, OK · Tulsa, OK · San Diego, CA · San Jose, CA · San Francisco, CA · Los Angeles, CA · Newport Beach, CA · Portland, OR · Reno, NV
Grant Thornton is seeking an Associate Director, Strategy & Operations to join the team. Approved office locations can be found below.
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iM Branded

Installation Supervisor

Troy, MI, United States

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Job details

Posting language: English

Original job description

Installation Supervisor

iMBranded is one of the nation’s leading providers of facility imaging programs. We are a full-service manufacturer of fixtures, furniture and graphic products specializing in the retail automotive segment with OEMs and the dealer network.

The Installation Supervisor reports to the Director of Field Operations and leads the planning, coordination, and execution of all installation activities for iMBranded projects. This role directly supervises internal installers and manages third-party installation companies, while also owning the scheduling, logistics, travel, and documentation that keep every installation staffed, equipped, and on track. Through effective communication with other functional areas of the Company (Project Management, Installation Readiness, Production, Quality Control, Accounting, etc.), the Installation Supervisor ensures projects are completed on time, within budget, and to client specifications so that customers receive a world class experience through the final phase of a project's lifecycle. The Installation Supervisor serves as the primary point of contact for installation-related client issues and escalations and drives continuous improvement across the installation department.

ESSENTIAL FUNCTIONS (include but are not limited to)

Team Leadership & Performance Management

Supervise, train, and retain the installation department team
Evaluate team and individual performance through annual reviews, ongoing feedback, and coaching
Incentivize installers and manage long-term performance goals of the installation team, including administering the Installation Incentive Program (IIP) to encourage efficient project completion
Assess, update, and maintain installer skill matrices; identify capability and capacity gaps
Manage corrective actions and personnel issues
Maintain an accurate list of active iMBranded installation team personnel and ensure data accuracy for iMBranded installers and 3rd party installation companies
Respond to and resolve issues from installers, escalating to the Director of Field Operations when needed

Scheduling & Resource Planning

Coordinate installation schedules with Project Managers, including short-term and long-term resource planning (1–6 months out)
Schedule project installations and site surveys, and collaborate with installers to ensure installation details are coordinated
Enter and maintain installation schedules in QuickBooks, Connecteam, or similar scheduling software
Align Punch List (PL) items, Onsite Material Requests (OMR), and Incorrect, Missing and Damaged (IMD) items with project installation schedules
Ensure installers receive accurate and complete installation documents (in review with the Installation Readiness Specialist), as well as the equipment and tools needed for each project installation

Project Execution & Client Support

Serve as primary contact for installation-related client issues and escalations
Collaborate with Project Managers to manage project budgets, support pre-installation planning, and execute installation strategies
Monitor installation workflows and progress, flag delays or bottlenecks, and report to the Director of Program & Project Management
Identify trends or installation issues and implement corrective actions
Ensure projects meet client specifications with a focus on quality, timeliness, and budget adherence
Ensure compliance with Standard Operating Procedures (SOPs) and coordinate with Quality Control; document and maintain SOPs for the installation team
Drive continuous improvement initiatives in collaboration with the Director of Field Operations

Third-Party Installation Partners

Build and maintain relationships with third-party installation companies, including budgeting, resource allocation, contract negotiations, and performance management
Lead onboarding of new third-party installation companies
Ensure documentation and reporting from third-party installation companies meet iMBranded compliance requirements

Financial Management & Reporting

Maintain P&L responsibility for the installation department, including annual budget planning, cost control, project forecasts, variance analysis, and financial reporting
Record, track, and analyze actual project installation hours in real time to support budget adherence
Input installation data into ERP software (Innergy)
Review expense reports for compliance with company policies and address any installer non-compliance

Travel & Lodging Coordination

Manage travel logistics for installation personnel, including short-term trips and lodging for stays of three (3) or more consecutive nights
Identify suitable hotel options near job sites within budgetary requirements, comparing rates and evaluating quality, proximity to dealerships and project sites, security, cleanliness, comfort, and parking accessibility
Coordinate with applicable hospitality brands to negotiate rates and secure the best overall value
Provide hotel details, itineraries, and confirmations to installers as required
Ensure all lodging reservations comply with iMBranded travel policy standards for cost, location, and safety
Perform other duties as assigned to support the iMBranded installation team

REQUIRED SKILLS/COMPETENCIES (include but are not limited to)

Strong leadership and team management skills, with the ability to coach, motivate, and hold installers accountable
Experience managing both internal and third-party installation teams
Expertise in installation project planning, scheduling, and resource allocation
Excellent attention to detail and organization; ability to prioritize, multitask, and meet tight deadlines while managing multiple installations at once
Strong written and verbal communication and interpersonal skills, with the ability to work effectively with installers, 3rd party installation companies, vendors, clients, and internal teams
Proficiency in financial management, budgeting, and P&L analysis; comfortable working with numbers to track hours, budgets, and expense reports
Negotiation skills, particularly for 3rd party installation agreements and lodging rates
Knowledge of Standard Operating Procedures (SOPs) and quality control processes
Strong problem-solving, decision-making, and continuous improvement skills, including the ability to think creatively when schedules, travel, or site conditions change
Sound judgment in knowing when to resolve an issue directly and when to escalate it
Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to quickly learn scheduling and ERP systems
Ability to work both autonomously and as part of a team in a fast-paced environment

PHYSICAL REQUIREMENTS (include but are not limited to)

Prolonged periods of sitting at a desk and working on a computer
Frequent use of phone, email, and computer to communicate with installers, clients, and vendors
Occasional walking, standing, and moving through the office, warehouse, production areas, and installation sites
Occasional lifting and carrying of installation tools, equipment, or materials up to 25 pounds

MINIMUM QUALIFICATIONS

High school diploma or equivalent
3+ years of experience in installation, project coordination, or field operations within construction, millwork, or manufacturing environments, including experience leading or supervising installation teams
Experience with budgeting, cost tracking, financial oversight and P & L
Demonstrated successful experience working both autonomously and with others in a fast-paced environment, requiring strong attention to detail
Proficiency with Microsoft Office (particularly Outlook and Excel) and project management or workflow tools

PREFERRED QUALIFICATIONS

Associate's or Bachelor's degree in Business, Construction Management, or a related field
Experience in millwork, graphics, fixtures, manufacturing, construction, or the retail automotive industry
Prior experience with large-scale installation projects
Experience with third-party vendor management and contract negotiations
Experience with Innergy, QuickBooks, Connecteam, or similar ERP, scheduling, or installation management software
Experience booking business travel and negotiating lodging rates
Demonstrated success in leading continuous improvement initiatives

WORK ENVIRONMENT

Primarily office-based with regular computer and phone usage
Regular collaboration with Project Management, Estimating, Production, Shipping, and Installation teams
Exposure to the sounds of a variety of shop machinery (saws, etc.)
Occasional travel to client sites and installation locations

WHO WE ARE

iMBranded is a leading national manufacturer specializing in architectural millwork and large format graphics across multiple industries including retail, hospitality, automotive and finance. Since 1996, we have been building branded environments for some of the world’s largest brands. Our team of experts understand the importance of even the most finite details of every fixture and how it brings the power of your brand to life.

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