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Added 11 mins ago
AG
Sr Account Manager
ADI Global Distribution
Teterboro, NJ
- $65,173.87 to $138,714.66 USD / year
ADI Global Distribution is hiring an Sr Account Manager who will increase market share, uncover new opportunities, and drive the kind of sales that result in long-term customer…
Added 11 mins ago
Construction Supervisor
Westminster Management
Eatontown, NJ
Assure the implementation and continuous maintenance of corporate safety program requirements in all of the day-to-day operations on the project.
Added 11 mins ago
Senior Manager, CRM Engineering, Administration & Development - Field Enablement
Bristol Myers Squibb
Princeton, NJ
Define and lead the AI-powered Engineering & Development across the CRM capabilities - identifying and delivering AI-enabled solutions that create measurable business value, reduce manual…
Added 11 mins ago
Life Sciences Experience Design Strategy Manager
Deloitte
Morristown, NJ
The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience…
Added 11 mins ago
Cloud Intelligence Business Development Manager
Amazon
Jersey City, NJ
…following: market or competitive intelligence, sales, business value engineering, sales enablement, sales coaching, and customer-facing technology sales experience. The ability to…
Added 11 mins ago
Lead Technical Program Manager - Trust & Safety
JPMorgan Chase
Jersey City, NJ
As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business…
Added 11 mins ago
MI
Welder I - Electron Beam Welder 1st Shift
MW Industries
Cedar Grove, NJ
- $28 to $35 USD / hour
Follow technical instructions, interpret engineering blueprints and technical terms.
Added 12 mins ago
A
Engineering Manager
Actalent
Taunton, MA
- $130,000 to $160,000 USD / year
Partner with Design Engineering teams to transition products from design into production.
Added 18 mins ago
Program Manager, USACE Latin America & Caribbean
Dexis
Washington, DC · VA
Dexis is seeking a Program Manager to provide strategic leadership and oversight for a U.S. Army Corps of Engineers (USACE), Latin America & Caribbean District program supporting project…
Added 25 mins ago
Submarine Acoustics Install Management Logistics Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
As a logistics manager, you know that every program relies on clearly defined management processes to work. You understand naval or submarine acoustic systems and know that managing…
Added 47 mins ago
Data Center MEP Project Manager
Actalent
Port Washington, WI
The MEP Project Manager is responsible for managing the mechanical, electrical, and plumbing scopes of large-scale data center construction projects from design and preconstruction through…
Added 47 mins ago
A
Electrical Safety Manager- CHST- Data Center
Actalent
Port Washington, WI
- $45 to $70 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 47 mins ago
Project Architect
Actalent
Jackson, WI
Secure consultant proposals and quotes for civil engineering, geotechnical borings, and landscape design, and coordinate their scope with the overall project.
Added 47 mins ago
A
Safety Manager- Data Center
Actalent
Mt Pleasant, WI
- $45 to $70 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 1 hour ago
VT
Data Implementation Manager
Valon Tech
New York, NY · San Francisco, CA
- $155,000 to $185,000 USD / year
Valon is rebuilding the mortgage servicing industry from the ground up. We're looking for a Data Implementation Manager to join our team and help us coordinate and launch complex data…
Added 1 hour ago
EC
Senior Segment Strategy Manager
Eaton Corporation
Moon Township, PA
- $165,000 to $242,000 USD / year
Eaton Corporation is currently seeking a Senior Segment Strategy Manager to join our team. This position is a hybrid work model and can be based at Eaton’s Cleveland or Pittsburgh…
Added 1 hour ago
Associate Product Manager Summer Internship (Hybrid)
KnowBe4
Clearwater, FL
…behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and…
Added 1 hour ago
STRATEGIC PROGRAMS/LATAM. SALES MGR.
RING-O-MATIC LLC
Pella, IA
Job Description – Strategic Programs & Latin American Sales Manager
Added 1 hour ago
VDC Manager
Thornton Construction Company
Opa-locka, FL
Bachelor’s degree in Engineering, Construction Management, or Architecture, or completion of a Construction Management Certificate Program, or equivalent education demonstrating a solid…
Added 2 hours ago
Product Manager
Edward Jones
St. Louis, MO
The Product Manager plays a critical role in advancing this strategy through cross-functional collaboration, partner relationship management, content development, and delivery of…
Added 2 hours ago
Data Engineer
USU RESEARCH FOUNDATION
STAFFORD, VA
Added 2 hours ago
Senior/Staff Engineer, Eng Tech Specialist III - Substation Conceptual
Dominion Energy
GLEN ALLEN, VA
Possess a 4-year Engineering degree from an ABET accredited Engineering program based on the year that the Engineering program was accredited by ABET, or
Added 2 hours ago
Senior Staff Engineering Program Manager (EPM)
Northrop Grumman
Dulles, VA · McLean, VA
Northrop Grumman’s Space Sector is seeking a Sr. Staff Engineering Program Manager (EPM) Level 6 to join our team in Dulles, VA or McLean, VA. This position is 100% onsite and cannot…
Added 2 hours ago
Software Development Manager, EC2 Control Plane, EC2 S4
Amazon
Arlington, VA
…Elastic Compute Cloud (EC2) is looking for a Software Development Manager to own and grow the team supporting EC2's Domain Name System (DNS) services, network proxy systems, and…
Added 2 hours ago
Senior Program Manager, Global Procurement Organization (GPO)
Amazon
Arlington, VA
Amazon's Global Procurement Organization (GPO) seeks a Senior Program Manager to drive strategic initiatives across procurement operations. This position leads complex, cross-functional…

Closed listing

Illinois Tool Works

Customer Service Supervisor

Frankfort, IL, United States

$80,000-$90,000

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $80,000-$90,000
Experience: 2 year Administrative/Manufacturing degree or equivalent education and/or experience.
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with approximately $16 billion in revenue and 43,000 employees worldwide. The company operates through a decentralized and entrepreneurial culture, driving innovation and strong performance across its business segments.

Division Description:

ITW Deltar Fasteners is a large division within the Automotive Segment and serves all the major OEMs and their tier suppliers with plastic fasteners. Locations include Frankfort, IL, Chippewa Falls, WI, and our Commercial Sales and Engineering in Troy, MI.

The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW’s industry leading research and development capabilities, ITW Deltar Fasteners enhances our customers’ competitive advantage by:

Maintaining advanced engineering and manufacturing facilities in NA.
Exchanging products, process, and benchmarking information with sister units worldwide.
Continually improving processes, material, and designs to ensure every product exceeds customer specifications while providing unparalleled value.

Position Summary:

The Customer Service Supervisor reports to the Customer Relations Manager. This position is responsible for overseeing all activities as they relate to departmental objectives including delivery performance, customer relations, and related administrative practices.

Primary Responsibilities:

Provide day-to-day leadership, guidance, and support to the Customer Service team.
Manage a limited number of customers with supervisory responsibility.
Serve as the primary point of contact for escalated customer service calls, inquiries, and issues.
Participate in interviewing, onboarding, training of new Customer Service team members.
Facilitate cross-functional training with internal departments.
Arrange and assign tasks for direct reports.
Develop, maintain, and update work instructions procedures for responsible team members.
Champion and support with customer meetings, audits and interdepartmental meetings.
Monitor and manage EDI customer schedule changes and exceptions; ensuring alignment with Manufacturing and Shipping teams schedules.
Support with Customer ERP system-related questions, issues, and procedure requests.
Act as the subject matter expert (SME) for Customer Service team accounting process setups and inquiries, internal operating systems, and IT-related concerns.
Drive continuous improvement initiatives to improve the Customer Service department.
Represent safe work practices, while maintaining and promoting team Safety protocols.
Oversee direct employees’ work schedules, back-up coverage, and vacation time approvals.
Conduct employee annual and as needed performance evaluations.
Provide back-up support for the Customer Service Team as needed.
Perform additional duties and special projects as assigned.

Position Skills and Experience Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

2 year Administrative/Manufacturing degree or equivalent education and/or experience.
Minimum 3-5 years in customer service/sales, related to a manufacturing environment or related field.
Requires a detail-oriented person with proven organizational and communication skills, both verbal and written.
Experience, plus working knowledge of customer relations, computer operations, and coordinating of multiple tasks.
Demonstrated experience resolving customer related issues.
Proficient skills in Microsoft Excel, Word, Outlook and Office competent.
Strong work ethic, reliable, able to work independently and in a team environment and self-motivated.
Proven accuracy in work.

Compensation Information:

$80,000-$90,000

We offer a comprehensive benefits program that includes health, dental, and vision insurance, paid time off, and a 401(k) retirement plan with company match.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

About employer

More about this job

Skills

Customer service
Customer relations
Leadership
Onboarding
EDI
ERP
Process improvement
Sales
Communication skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Office
Work independently

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