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Added 4 mins ago
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Launch Engineer (Automotive)
Actalent
Sparta, TN
- $52 to $62.5 USD / hour
Plant Launch Program Manager Automotive Manufacturing
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Entry-level Lube Tech/Technician
Valvoline
Hixson, TN
- $15.75 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 4 mins ago
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Entry-level Lube Tech/Technician
Valvoline
Hixson, TN
- $15.75 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 4 mins ago
Clinical Pharmacy Manager
HCA Healthcare
Dickson, TN
…156,000 hours impacting our communities. As a Clinical Pharmacy Manager with TriStar Horizon Medical Center, you can be a manager in an organization that is devoted to…
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Registered Nurse - Chief Nurse
Veterans Affairs, Veterans Health Administration
Franklin, TN
Added 4 mins ago
Account Manager III, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager III is accountable for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager III has a direct impact…
Added 4 mins ago
Account Manager I, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager I is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client…
Added 4 mins ago
Technology Sales Manager - Chattanooga, TN
Walden Security
Chattanooga, TN
Walden Security's Technology Sales Manager is a dynamic, fast-paced team of sales professionals at the front of our company's ongoing growth. By joining this team, our Sales team is…
Added 4 mins ago
Yankee Candle Retail-Seasonal Sales Associate-Chattanooga,TN
Newell Brands
Chattanooga, TN
Support the Store Manager in building a high-performing team that represents Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
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Licensed Practical Nurse - Primary Care (Knoxville, TN)
Veterans Affairs, Veterans Health Administration
Knoxville, TN
Added 4 mins ago
Fleet Maintenance Manager
Republic Services
Memphis, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 4 mins ago
Manager, SLS Performance Ops Quality & Training, Global SLS
Amazon
Nashville, TN
Scale the Perf Ops Quality Program globally in support of the Global Scorecard Product launch and rollout
Added 4 mins ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
…Service Partner (DSP) and DA onboarding and eligibility. The Sr. Program Manager defines screening and eligibility policy, programs, and mechanisms in a complex and ambiguous space,…
Added 4 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Nashville, TN
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
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Associate Counsel
HCA Healthcare
Nashville, TN
…communities. As an Associate Counsel with Parallon, you can be a manager in an organization that is devoted to…
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Recordkeeping Risk Manager, Worldwide Recordkeeping Team (WWRK)
Amazon
Nashville, TN
We are seeking an experienced Recordkeeping Risk Manager to join our Workplace Health and Safety Worldwide Recordkeeping Team. This leader will implement and develop programs to enable…
Added 4 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from…
Added 4 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Nashville, TN
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 4 mins ago
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Nashville, TN
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
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Account Manager Associate II - Personal Lines
Hub International
Nashville, TN
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
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Rehab Services Manager
HCA Healthcare
Nashville, TN
Review various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction. Support the development and implementation of strategies to elevate the…
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Senior ALC Developer
Maximus
Nashville, TN
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
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Low Voltage Project Manager
TEKsystems
Nashville, TN
- $45 to $60 USD / hour
Our client is looking for a Project Manager that has lead large scale projects with large teams. This person will be managing large scale projects in TN as well as potentially other…
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Manager, Field Sales
Wolters Kluwer
Nashville, TN
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 4 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Nashville, TN
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…

Closed listing

Illinois Tool Works

Account Manager

Baltimore, MD, United States
Charlotte, NC, United States

The compensation package for the role offers a competitive base salary ranging from &70,000-$80,000.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The compensation package for the role offers a competitive base salary ranging from &70,000-$80,000.
Working hours: 1-2 hours a week
Posting language: English
Posted: Nov 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. It is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most - creating great food for great people. As one of the premium brands under the ITW Food Equipment Group umbrella, at Vulcan, we are dedicated to exceptional commercial cooking equipment. It’s all we do. Chefs and operators around the world recognize Vulcan as the best-in-class supplier for premier, energy-efficient foodservice equipment.

If you’re passionate about building relationships, driving growth, and representing trusted brands that help customers succeed every day - we want to meet you. The Account Manager is responsible for overseeing private label program development with US dealers and international product lines. It serves as the primary relationship and technical support lead for key customers and service partners. This position is responsible for coordinating warranty support, technical assistance, replacement parts, freight damage resolution, field service support, and issue escalation. The Account Manager acts as the primary liaison between customers, service partners, and Vesta to ensure timely resolution of issues, consistent communication, and a high level of customer satisfaction.

The role also serves as the technical leader for assigned products, helping customers and field service organizations understand product functionality, installation, maintenance, troubleshooting, and warranty requirements. In addition, the Account Manager identifies recurring product, service, and freight-related issues and works with manufacturing and other internal teams to drive continuous improvement.

What You’ll Do

Support dealer customer service teams with product-related questions concerning equipment purchased through Vesta.
Serve as the primary point of contact for Parts Town regarding technical support, warranty issues, replacement parts, and service needs for private-label products.
Act as a liaison to facilitate timely resolution of warranty, service, freight, technical, and product-related issues.
Build strong working relationships with customer service, parts, field service, and operational teams at assigned accounts.
Collaborate with appropriate stakeholders to oversee key account growth in global markets.
Manage escalated customer service, warranty, and technical support issues, coordinating resources as necessary to reach resolution.
Coordinate with Vesta on warranty claims, service issues, technical questions, and product support concerns.
Evaluate warranty and service situations and help determine the appropriate resolution based on warranty guidelines, product condition, service requirements, and customer circumstances.
Review and evaluate freight damage claims.
Monitor freight damage trends and identify recurring packaging, handling, or product vulnerabilities.
Serve as the technical leader and subject matter resource for assigned products, including product functionality, installation, operation, troubleshooting, and maintenance.
Ensure service teams have product information, documentation, troubleshooting guidance, and technical knowledge necessary to resolve issues effectively.
Assist in diagnosing complex or recurring equipment issues and coordinate escalation to Vesta technical or manufacturing personnel when additional expertise is required.
Monitor warranty claims, service calls, replacement requests, and freight damage issues to identify recurring trends.
Escalate recurring product performance, component failure, packaging, and freight damage concerns to appropriate Vesta manufacturing personnel.
Provide customer and field-service feedback to Vesta to help identify opportunities for product and process improvements.

What you Bring

Strong customer relationship and account management skills with the ability to coordinate effectively among customers, service organizations, and internal teams.
Demonstrated mechanical and/or technical aptitude with the ability to understand commercial equipment operation, installation, maintenance, and troubleshooting.
Experience supporting warranty, technical service, replacement parts, or customer service functions.
Strong problem-solving skills with the ability to assess technical and customer issues and recommend practical solutions.
Strong written and verbal communication skills, particularly when explaining technical information to both technical and non-technical audiences.
Ability to manage multiple open customer issues and escalations while maintaining appropriate follow-up and documentation.
Strong judgment and decision-making skills, particularly when evaluating warranty, replacement, freight damage, and customer accommodation requests.
Comfortable working across organizational boundaries and coordinating with customers, distributors, service providers, and manufacturing teams.
Prior experience with commercial foodservice equipment, restaurant equipment, appliances, HVAC/R, electrical/mechanical equipment, or a related industry is preferred.
Experience working with distributors, dealers, authorized service organizations, or third-party field service providers.
Experience supporting private-label or OEM products.
Travel 20%

Where you will Work

While performing the duties of this Job, the employee:

Must be able to stand or walk for a duration of 2 hours.
Must be able to bend, stoop, lift, reach and twist to complete all job tasks.
Operate common office equipment, i.e. PC, phone, copier, printer, fax.
Must be able to wear all required PPE (i.e., safety glasses, gloves, steel/composite toe safety shoes) when required.
Combination - industrial plant floor, R&D-Lab, customer sites
Travel up to 20%
Able to attend meetings with international partners during non-traditional office hours (approximately 1-2 hours a week).

Why You’ll Love Working Here

Be part of a respected global company with a reputation for quality and innovation.
Enjoy a collaborative, people-first culture that values growth and creativity.
Make a tangible impact with industry-leading brands trusted by professionals worldwide.
Competitive compensation and benefits package.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Compensation Information:

The compensation package for the role offers a competitive base salary ranging from &70,000-$80,000.

ITW considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, geographic location, key skills, as well as market and business considerations.

In addition to a competitive salary, ITW employees in the U.S. are eligible for a comprehensive benefits package. This package includes medical, dental, vision, disability and life insurance programs. We also provide a 401k plan with both a company match and additional employer contribution, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Commuter benefits, Adoption Assistance, and Educational Assistance; Parental Leave, vacation, sick time and Paid Holidays.

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