Jobs in the United States

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2027 Spring Intern - Population Health Engagement Activation and Operations
Genentech
South San Francisco, CA
- $24 to $50 USD / hour
Must have attained a Bachelor's Degree (not currently enrolled in a graduate program) · Must have attained a Master's Degree
Added just now
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LPN.Referral Coordinator
Kentucky River Foothills Development Council
Clay City, KY
- $22 USD / hour
Must have a valid driver’s license and the flexibility and willingness to change schedules and duties as needed according to staff availability
Added 1 min ago
Sr. Software Engineer - Agentic AI & MongoDB (Remote)
The Home Depot
Remote, United States
This position typically reports to Software Engineer Manager or Sr. Manager
Added 1 min ago
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Asset Protection and Safety Lead
Carvana
Greenfield, IN
- $60,000 to $65,000 USD / year
Implement, execute, and directly lead our Incident Management program at our HQ locations.
Added 1 min ago
CO
Chief Electrician - Water Maintenance
City of Boynton Beach
Boynton Beach, FL
- $28.79 to $43.19 USD / hour
At the direction of the division manager, oversees and coordinates the work of assigned staff, and processes employee concerns and problems. May participate in counseling and discipline…
Added 1 min ago
Systems Engineer II
Nova Biomedical
Waltham, MA
…general direction of Principal Engineers or an Engineering Manager or Director, this position collaborates with Mechanical, Electrical, Software, Chemistry, Quality, Manufacturing, Service,…
Added 1 min ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Richmond, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 1 min ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Petersburg, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 1 min ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Chester, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 1 min ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Midlothian, VA
To be successful in this role you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 1 min ago
Accounting Manager
Crowder Constructors Inc
Charlotte, NC
 Intermediate to advanced computer skills (Excel, Word, Outlook, Accounting software)
Added 2 mins ago
GU
2027 Spring Intern - Population Health Engagement Activation and Operations
Genentech USA, Inc.
United States
- $24 to $50 USD / hour
Must have attained a Bachelor's Degree (not currently enrolled in a graduate program) · Must have attained a Master's Degree
Added 2 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
Added 2 mins ago
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Associate Project Operations Coordinator or Project Operations Coordinator or Senior Project Operations Coordinator
Savannah River Mission Completion
Aiken, SC
- $62,200 to $153,200 USD / year
…according to safety standards with support from Closure Project…
Added 2 mins ago
Account Development Manager
Xylem
Charleston, SC
The Account Development Manager is responsible for driving growth within the small and mid-sized water utility market by identifying new business opportunities, building strategic…
Added 2 mins ago
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ICAM Engineer
TEKsystems
Charleston, SC
- $70 to $127 USD / hour
The engineer will work with software developers, infrastructure engineers, and security personnel to connect identity services with mission systems. Candidates should understand how…
Added 2 mins ago
Procedures Documentation Analyst
COOLSOFT
Columbia, SC
This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of a software implementation…
Added 2 mins ago
VP – Software Delivery
Maximus
Columbia, SC
Maximus is currently seeking a VP of Software Delivery who is responsible for the end-to-end technical integrity of software systems delivered under a large, critical programs. This role…
Added 2 mins ago
Lab Manager
Ford
Long Beach, CA · Long Beach
This position is hybrid with a requirement to be onsite four or more days per week
Added 3 mins ago
Mechanical Engineering Manager
Type One Energy Group, Inc.
Knoxville, TN
If you are searching for the best new ideas and share our vision, join us as a Mechanical Engineering Manager. This is what you need to know:
Added 3 mins ago
Sr. Software Engineer - Agentic AI & MongoDB (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
This position typically reports to Software Engineer Manager or Sr. Manager
Added 3 mins ago
Sr. Software Engineer, Kotlin Mobile Applications (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
This position typically reports to Software Engineer Manager or Sr. Manager
Added 3 mins ago
Senior Manager of Information Security and IT
ARCOS
Ohio City, OH
The Senior Manager, Information Security and IT at Arcos leads the company's security, compliance and corporate IT functions. ARCOS software supports mission-critical operations for…
Added 4 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Ft. Lauderdale, FL · Hartford, CT · Hermitage, TN · Houston, TX · Indianapolis, IN · Jericho, NY · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Sacramento, CA · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tempe, AZ
…and escalate risks, dependencies, and decisions to the Senior Manager and engagement…
Added 4 mins ago
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Deep Foundations Testing Technician
Tolunay-Wong Engineers, Inc.
Beaumont, TX
- $18 to $24 USD / hour
…with regards to using hand tools, instruments, and computer…

IKO

Service Desk Analyst

Wilmington, DE, United States

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Job details

Experience: Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

Wilmington, DE

Full time

REQ-14161

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Job Summary: Reporting to the Manager, Service Desk, the successful candidate will be responsible for providing technical support to end users, troubleshooting complex hardware, software, and network issues, and ensuring timely resolution of incidents and service requests.

As part of the Global Service Desk team, this role combines traditional service desk responsibilities with hands-on support for networking and server environments. The successful candidate will contribute to IT service management processes, coordinate major incident responses, maintain technical documentation, and support continuous improvement initiatives aligned with ITIL best practices.

Benefits

Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Short-term Disability
401k Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts

Job Responsibilities

Provide technical support to end users for hardware, software, network, and enterprise application issues.
Manage the full lifecycle of incidents and service requests, ensuring timely resolution and accurate documentation within the IT Service Management (ITSM) platform.
Adhere to established Global IT Service Management processes, including change management, incident management, knowledge management, problem management, request management, and service level management.
Develop, edit, and maintain knowledge base articles, technical procedures, policies, and standard operating processes related to endpoint technologies.
Drive continuous improvement initiatives aligned with ITIL best practices to enhance incident resolution, service request fulfillment, and operational efficiency.
Establish, monitor, and refine service management processes and key performance indicators (KPIs).
Coordinate Priority 1 (P1) and major incident responses, including establishing incident bridges, engaging technical and business stakeholders, and facilitating timely restoration of services.
Support post-incident reviews and root cause analysis (RCA) to identify opportunities for service improvement.
Manage ticket assignments across the Service Desk team, ensuring incidents and requests are directed to the appropriate stakeholders.
Develop and maintain technical expertise in troubleshooting endpoint infrastructure and enterprise applications.
Research emerging technologies, endpoint industry standards, and best practices to identify opportunities to improve the end-user experience.
Support application deployment requirements and contribute to the modernization of endpoint management platforms.
Collaborate with the Network team to access network devices through console connections, troubleshoot issues, and perform equipment replacements.
Perform additional duties as assigned by the Manager, Service Desk.

Qualifications

Currently pursuing or have completed a bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or possess equivalent qualifications.
Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
ITIL Foundation certification required.
Strong knowledge of Windows operating systems, Active Directory, Microsoft Office 365, and common enterprise applications.
Working knowledge of Microsoft Intune, including device management, policy configuration, application deployment, and endpoint administration.
Familiarity with networking concepts, including TCP/IP, VLANs, DNS, and DHCP.
Knowledge of server technologies, including Windows Server and virtualization platforms.
Strong troubleshooting, investigative, analytical, and problem-solving abilities.
Experience developing technical documentation, end-user guides, and training materials.
Ability to work independently, prioritize competing tasks, and manage multiple responsibilities in a fast-paced environment.
Excellent customer service skills with the ability to demonstrate empathy and professionalism.
Strong verbal and written communication skills, including excellent listening abilities.
Collaborative team player capable of participating in global departmental meetings and positively influencing outcomes.
Ability to follow established IT best practices, departmental policies, and operational procedures.
Positive, enthusiastic attitude with a strong willingness to learn and develop technical skills.
Excellent proficiency in English required; knowledge of French or willingness to develop French-language proficiency is an asset.
Valid driver's license considered an asset.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice (https://www.iko.com/na/privacy-policy/) , please do not submit information to us.

Privacy Notice (https://www.iko.com/na/privacy-policy/)

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Jobs in the United States