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PG
Manager, eCommerce
Publicis Groupe Holdings B.V
Chicago, IL
- $81,225 to $116,655 USD / year
Ideal candidates must have CPG or shopper marketing agency related experience including Amazon or Instacart
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Regional Operations Manager (Chicago)
Regal
CHICAGO, IL
Added just now
PG
Supervisor, Paid Social
Publicis Groupe Holdings B.V
New York, NY
- $75,050 to $120,159 USD / year
…articulate the role that paid social plays in a holistic media…
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GARAGE - Sales Associate PT - Greenwich Ave
Groupe Dynamite, Inc Garage
Greenwich, CT
Reporting to the Store Manager, you’ll be the face of our brand. As a Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in their new…
Added just now
Sr Operations Engineer
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · New York, NY
…will play a critical role in the expansion of the sub-same day program through partnership with Maintenance, Design, and Innovation Engineering team to integrate key material handling…
Added just now
Sr Operations Engineer
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · New York, NY
…will play a critical role in the expansion of the sub-same day program through partnership with Maintenance, Design, and Innovation Engineering team to integrate key material handling…
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Engineering Operations Technician
Amazon Data Services, Inc.
Aldie, VA
- Technical writing to support change management program
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Division of Simulation and Clinical Learning Faculty – Multiple Specialties - Adult Health, Maternal Health, Pediatrics, Psych/Mental Health (Open Rank)
Rutgers University-New Brunswick
NJ
Maintain high standards of teaching excellence while teaching primarily in the undergraduate program. Summer teaching will be required for this calendar year appointment.
Added 1 min ago
Sales Associate
IT'SUGAR LLC
Atlanta, GA
Understand all Loss Prevention (LP) policies and procedures and communicate LP issues with the Store Manager.
Added 2 mins ago
Manager In Training Produce Department
WinCo Foods
Bozeman, MT
Completes the Manager in Training classroom and on the job training program.
Added 2 mins ago
General Manager
California Pizza Kitchen, Inc.
CA
Comprehensive eight-week training program utilizing several methods of learning including online, book and shoulder-to-shoulder teaching.
Added 2 mins ago
GB
Construction Senior Project Manager
Gardner Builders
Milwaukee, WI
- $125,000 to $160,000 USD / year
As Senior Project Manager, you may work across any of our market focuses, including Healthcare, Commercial Interiors, Industrial, Higher Education, Historical/Repositioning,…
Added 2 mins ago
GB
Construction Project Manager
Gardner Builders
Minneapolis, MN
- $90,000 to $130,000 USD / year
As Project Manager, you may work across any of our market focuses, including Healthcare, Commercial Interiors, Industrial, Higher Education, Historical/Repositioning, Mission-Critical,…
Added 2 mins ago
GB
Construction Project Manager - Commercial Interiors/Tenant Improvement
Gardner Builders
Minneapolis, MN
- $90,000 to $130,000 USD / year
As Project Manager at Gardner, you’ll lead high-impact commercial interior projects. No two projects are the same, and each one is a chance to create something meaningful and lasting.
Added 2 mins ago
GB
Construction Project Manager
Gardner Builders
Milwaukee, WI
- $90,000 to $130,000 USD / year
As Project Manager, you may work across any of our market focuses, including Healthcare, Commercial Interiors, Industrial, Higher Education, Historical/Repositioning, Mission-Critical,…
Added 2 mins ago
D
Restaurant Manager - Hourly
Dukin
Groton, NY
- $19.5 to $26.26 USD / hour
The Wolak Group is currently hiring for a Restaurant Manager to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.
Added 2 mins ago
D
Restaurant Manager - Hourly
Dukin
Cortland, NY
- $19.5 to $26.26 USD / hour
The Wolak Group is currently hiring for a Restaurant Manager to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.
Added 2 mins ago
D
Restaurant Manager - Hourly
Dukin
Mcgraw, NY
- $19.5 to $26.26 USD / hour
The Wolak Group is currently hiring for a Restaurant Manager to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.
Added 2 mins ago
D
Restaurant Manager - Hourly
Dukin
Preble, NY
- $19.5 to $26.26 USD / hour
The Wolak Group is currently hiring for a Restaurant Manager to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.
Added 2 mins ago
D
Restaurant Manager - Hourly
Dukin
Homer, NY
- $19.5 to $26.26 USD / hour
The Wolak Group is currently hiring for a Restaurant Manager to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.
Added 2 mins ago
D
Restaurant Manager - Hourly
Dukin
Moravia, NY
- $19.5 to $26.26 USD / hour
The Wolak Group is currently hiring for a Restaurant Manager to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.
Added 2 mins ago
Risk Assessor- Third Party Risk
LPL Financial
Fort Mill, SC
…business partners through LPLs center-led Vendor Management Program to ensure that any contractual and performance risks are effectively…
Added 2 mins ago
Virtual Design Construction (VDC) Coordinator
Crowder Constructors Inc
Wilmington, NC
Assist the Director of Preconstruction, Preconstruction Manager, Estimating staff and Business Development/Marketing with project pursuits and preconstruction development. Primarily…
Added 2 mins ago
Cybersecurity Manager
48forty Solutions
Houston, TX
We’re looking for a new Cybersecurity Manager to own the enterprise’s day-to-day cyber defense - identifying and remediating risk, directing the evaluation of enterprise security tooling,…
Added 2 mins ago
K
Desktop Support Specialist
KaylaTek
Arlington, VA
- $85,000 to $95,000 USD / year
…Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and…

Closed listing

IKO

Service Desk Analyst

Wilmington, DE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
Posting language: English
Posted: Nov 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Wilmington, DE

Full time

REQ-14161

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Job Summary: Reporting to the Manager, Service Desk, the successful candidate will be responsible for providing technical support to end users, troubleshooting complex hardware, software, and network issues, and ensuring timely resolution of incidents and service requests.

As part of the Global Service Desk team, this role combines traditional service desk responsibilities with hands-on support for networking and server environments. The successful candidate will contribute to IT service management processes, coordinate major incident responses, maintain technical documentation, and support continuous improvement initiatives aligned with ITIL best practices.

Benefits

Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Short-term Disability
401k Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts

Job Responsibilities

Provide technical support to end users for hardware, software, network, and enterprise application issues.
Manage the full lifecycle of incidents and service requests, ensuring timely resolution and accurate documentation within the IT Service Management (ITSM) platform.
Adhere to established Global IT Service Management processes, including change management, incident management, knowledge management, problem management, request management, and service level management.
Develop, edit, and maintain knowledge base articles, technical procedures, policies, and standard operating processes related to endpoint technologies.
Drive continuous improvement initiatives aligned with ITIL best practices to enhance incident resolution, service request fulfillment, and operational efficiency.
Establish, monitor, and refine service management processes and key performance indicators (KPIs).
Coordinate Priority 1 (P1) and major incident responses, including establishing incident bridges, engaging technical and business stakeholders, and facilitating timely restoration of services.
Support post-incident reviews and root cause analysis (RCA) to identify opportunities for service improvement.
Manage ticket assignments across the Service Desk team, ensuring incidents and requests are directed to the appropriate stakeholders.
Develop and maintain technical expertise in troubleshooting endpoint infrastructure and enterprise applications.
Research emerging technologies, endpoint industry standards, and best practices to identify opportunities to improve the end-user experience.
Support application deployment requirements and contribute to the modernization of endpoint management platforms.
Collaborate with the Network team to access network devices through console connections, troubleshoot issues, and perform equipment replacements.
Perform additional duties as assigned by the Manager, Service Desk.

Qualifications

Currently pursuing or have completed a bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or possess equivalent qualifications.
Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
ITIL Foundation certification required.
Strong knowledge of Windows operating systems, Active Directory, Microsoft Office 365, and common enterprise applications.
Working knowledge of Microsoft Intune, including device management, policy configuration, application deployment, and endpoint administration.
Familiarity with networking concepts, including TCP/IP, VLANs, DNS, and DHCP.
Knowledge of server technologies, including Windows Server and virtualization platforms.
Strong troubleshooting, investigative, analytical, and problem-solving abilities.
Experience developing technical documentation, end-user guides, and training materials.
Ability to work independently, prioritize competing tasks, and manage multiple responsibilities in a fast-paced environment.
Excellent customer service skills with the ability to demonstrate empathy and professionalism.
Strong verbal and written communication skills, including excellent listening abilities.
Collaborative team player capable of participating in global departmental meetings and positively influencing outcomes.
Ability to follow established IT best practices, departmental policies, and operational procedures.
Positive, enthusiastic attitude with a strong willingness to learn and develop technical skills.
Excellent proficiency in English required; knowledge of French or willingness to develop French-language proficiency is an asset.
Valid driver's license considered an asset.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice (https://www.iko.com/na/privacy-policy/) , please do not submit information to us.

Privacy Notice (https://www.iko.com/na/privacy-policy/)

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Jobs in the United States