Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
P
Diesel Technician/Mechanic III - Entry Level
Penske
Belcamp, MD
- $26.5 to $28.82 USD / hour
Associates must have the ability to accept responsibility for their own safety, as well as the safety of others
Added just now
Territory Account Manager
KOORSEN FIRE & SECURITY INC.
Huntsville, AL
…yours. We are looking for an experienced Territory Account Manager in the Huntsville, AL, area to join our best-of-the-best team as we drive the industry forward and pursue excellence in…
Added 1 min ago
SS
Teller/Customer Service Bird Road Branch
SCCU Simple
MIAMI, FL
- $17.91 to $18.97 USD / hour
As a Member Service Specialist (Teller/Customer Service) in our Bird Road Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing.…
Added 1 min ago
AN
Aquatic Examiner
American National Red Cross
Statewide, NJ · Statewide, GA · Statewide, NC · Statewide, IL · Statewide, NM · Statewide, NY · Statewide, MA · San Antonio, TX · Pittsburgh, PA · Statewide, HI · Statewide, KS · San Francisco, CA · Statewide, TX · Statewide, VA · Los Angeles, CA · Statewide, NV · Statewide, WV · Statewide, AK · Statewide, WY · Statewide, VT · Statewide, UT · Statewide, KY · Duluth, MN · Statewide, MD · Statewide, MN · Statewide, MI · Statewide, WA · Statewide, LA · Statewide, CA · Statewide, ME · Statewide, SC · Statewide, TN · Statewide, ND · Statewide, PA · Statewide, SD · Statewide, CO · Statewide, FL · Statewide, RI · Statewide, NE · Statewide, CT · Statewide, OH · Statewide, AR · Statewide, IA · Philadelphia, PA · Statewide, MT · Statewide, OK · Statewide, ID · Statewide, NH · Statewide, MO · Statewide, DC · Statewide, OR · Statewide, AL · Statewide, IN · Statewide, MS · Statewide, AZ · Statewide, WI
- $23 to $26 USD / hour
Additional duties as assigned by Training Operations & Development Manager or Service Delivery Leadership.
Added 1 min ago
Engineering & Maintenance Manager lll
Amcor
United States
Acts as a safety leader and puts safety first in all responsibilities. Works in conjunction with the EHS Manager to establish and maintain all policies and programs to assure a safe working…
Added 1 min ago
Second Shift Production Supervisor
Amcor
Itasca Converting, IL
…Department. The Production Supervisor will coordinate with the Plant Manager and Floor Leads to ensure the department is meeting customer demands, and following all safety, food safety, and…
Added 1 min ago
Business Development Manager
Amcor
Remote, United States
…knowledge and functional support skills to develop and maintain customer relationships in an effort to increase Divisional market penetration, product category volume and profitability…
Added 1 min ago
TSP Operator
Amcor
RPSNA Streetsboro, OH
Must have experience using various computer programs · Must have the ability to identify and correct problems
Added 2 mins ago
Training & Dealer Support Manager
Norton Motorcycles
New York
Travel – 50% of the time, United States and Canada but must hold a passport and be able to travel internationally
Added 2 mins ago
TE
Deep Foundations Testing Technician
Tolunay-Wong Engineers, Inc.
Beaumont, TX
- $18 to $24 USD / hour
…foundations and also supports our geotechnical and geophysical service lines. All necessary training for the position is provided; experienced and inexperienced candidates are welcome to…
Added 2 mins ago
Quality Control Technician I MAXtect
Amrize
Washington, DC
Customer service with regards to testing and product information
Added 2 mins ago
VM
Medical Transportation Driver / Life Enrichment Assistant - PRN ( As Needed)
Virginia Mennonite Retirement Community, Inc.
Harrisonburg, VA
- $16.25 to $20.78 USD / hour
Must have a current Virginia Driver's License with a good driving record · Must have First Aid and CPR certification or be willing to obtain within 60 days of employment
Added 2 mins ago
Security Operations Manager
Marksman Security LLC
Hubbard, TX
…personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized…
Added 2 mins ago
Assistant Manager(06245)
Domino's
Arvada, CO
…is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join…
Added 2 mins ago
CDL delivery driver
GMS Southeast, Inc.
Savannah CMS, GA
Must have a valid commercial driver's license (CDL) · Must have a clear three (3) year Motor Vehicle Report (MVR)
Added 3 mins ago
Customer Service Representative
Circle K
Mount Pleasant, PA
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 3 mins ago
Carwash Lead Attendant
Circle K
Mount Pleasant, PA
Provides prompt excellent customer service in a courteous, friendly, and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available.
Added 3 mins ago
Assistant Manager (BONUSED)
Circle K
Grafton, OH
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Store Assistant (Bonused)
Circle K
Huntsville, AL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
Spooner, WI
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
St. Joseph, MN
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
Plymouth, MN
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Store Assistant Manager
Circle K
Urbana, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Assistant Manager
Circle K
St. Bonifacius, MN
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 3 mins ago
Store Assistant Manager
Circle K
Decatur, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…

IKO

Service Desk Analyst

Wilmington, DE, United States

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
Posting language: English
Posted: Nov 12, 2026

Original job description

Wilmington, DE

Full time

REQ-14161

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Job Summary: Reporting to the Manager, Service Desk, the successful candidate will be responsible for providing technical support to end users, troubleshooting complex hardware, software, and network issues, and ensuring timely resolution of incidents and service requests.

As part of the Global Service Desk team, this role combines traditional service desk responsibilities with hands-on support for networking and server environments. The successful candidate will contribute to IT service management processes, coordinate major incident responses, maintain technical documentation, and support continuous improvement initiatives aligned with ITIL best practices.

Benefits

Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Short-term Disability
401k Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts

Job Responsibilities

Provide technical support to end users for hardware, software, network, and enterprise application issues.
Manage the full lifecycle of incidents and service requests, ensuring timely resolution and accurate documentation within the IT Service Management (ITSM) platform.
Adhere to established Global IT Service Management processes, including change management, incident management, knowledge management, problem management, request management, and service level management.
Develop, edit, and maintain knowledge base articles, technical procedures, policies, and standard operating processes related to endpoint technologies.
Drive continuous improvement initiatives aligned with ITIL best practices to enhance incident resolution, service request fulfillment, and operational efficiency.
Establish, monitor, and refine service management processes and key performance indicators (KPIs).
Coordinate Priority 1 (P1) and major incident responses, including establishing incident bridges, engaging technical and business stakeholders, and facilitating timely restoration of services.
Support post-incident reviews and root cause analysis (RCA) to identify opportunities for service improvement.
Manage ticket assignments across the Service Desk team, ensuring incidents and requests are directed to the appropriate stakeholders.
Develop and maintain technical expertise in troubleshooting endpoint infrastructure and enterprise applications.
Research emerging technologies, endpoint industry standards, and best practices to identify opportunities to improve the end-user experience.
Support application deployment requirements and contribute to the modernization of endpoint management platforms.
Collaborate with the Network team to access network devices through console connections, troubleshoot issues, and perform equipment replacements.
Perform additional duties as assigned by the Manager, Service Desk.

Qualifications

Currently pursuing or have completed a bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or possess equivalent qualifications.
Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
ITIL Foundation certification required.
Strong knowledge of Windows operating systems, Active Directory, Microsoft Office 365, and common enterprise applications.
Working knowledge of Microsoft Intune, including device management, policy configuration, application deployment, and endpoint administration.
Familiarity with networking concepts, including TCP/IP, VLANs, DNS, and DHCP.
Knowledge of server technologies, including Windows Server and virtualization platforms.
Strong troubleshooting, investigative, analytical, and problem-solving abilities.
Experience developing technical documentation, end-user guides, and training materials.
Ability to work independently, prioritize competing tasks, and manage multiple responsibilities in a fast-paced environment.
Excellent customer service skills with the ability to demonstrate empathy and professionalism.
Strong verbal and written communication skills, including excellent listening abilities.
Collaborative team player capable of participating in global departmental meetings and positively influencing outcomes.
Ability to follow established IT best practices, departmental policies, and operational procedures.
Positive, enthusiastic attitude with a strong willingness to learn and develop technical skills.
Excellent proficiency in English required; knowledge of French or willingness to develop French-language proficiency is an asset.
Valid driver's license considered an asset.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice (https://www.iko.com/na/privacy-policy/) , please do not submit information to us.

Privacy Notice (https://www.iko.com/na/privacy-policy/)

Apply on usnlx.com About employer

Report this job

Work requirements

Jobs in the United States