Lead Appliance Repair Technician

Summary:

We are seeking a highly motivated and experienced Lead Appliance Repair Technician

As a Lead Technician, you will be responsible for providing expert appliance repair services, training and mentoring junior technicians, and ensuring the overall success of the appliance repair department.

Responsibilities:

• Diagnose and repair a wide variety of home appliances, including refrigerators, washers, dryers, dishwashers, ovens, and stoves.
• Conduct thorough inspections and troubleshoot appliance malfunctions to identify the root cause of problems.
• Provide accurate and timely repair estimates to customers.
• Install and replace appliance parts as needed.
• Maintain detailed records of all repairs and customer interactions.
• Train and mentor junior appliance repair technicians.
• Oversee the scheduling and dispatch of appliance repair technicians.
• Monitor inventory levels and ensure adequate supply of parts and tools.
• Adhere to all safety protocols and maintain a clean and organized work environment.
• Provide exceptional customer service by resolving issues promptly and professionally.

Requirements

Qualifications:

• 5+ years of experience in appliance repair.
• Proven ability to diagnose and repair a wide range of household appliances.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Chance to work with a team of experienced and dedicated professionals.
• Make a positive impact on the lives of our customers by restoring their appliances to working order.