WHO WILL LOVE THIS POSITION? · A hardworking and self-motivated individual who enjoys a fast paced work environment · An individual who can rise to the daily challenges of providing exceptional customer service
POSITION PROFILE:
A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.
ESSENTIAL FUNCTIONS:
· Requires a flexible schedule for day and night · Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience · Communicate in a professional manner with guests, coworkers and management · Must be able to adapt to different personalities of guests and coworkers without losing focus · Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately · Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure · Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers · Must ensure a clean and organized workspace per side work guidelines issued by management. · Follow uniform guideline · Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction · Other duties as assigned
REQUIREMENTS:
Skills/Knowledge Required:
· Provide legible communication and directions · Compute basic arithmetic
Ability to:
· Perform job duties with attention to detail, speed and accuracy · Prioritize, organize, and follow up · Be a clear thinker, remaining calm and resolving problems using good judgment · Follow directions thoroughly · Understand guest s service needs · Work cohesively with co-workers as part of a team · Work with minimal supervision · Maintain confidentiality of guest information and pertinent hotel data
Qualification Standards:
· Education: High school certificate or equivalent · Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)