Executive Housekeeper

Role Purpose As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences. Key Accountabilities People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Carry out special requests from guests, VIPs, repeat visitors and club members.
• Help guests with their questions and complaints to achieve complete guest satisfaction.
• Look smart - wear your uniform with pride.

Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
• Reunite items with owners - and log any lost and found property.
• Perform other duties as assigned. May also serve as manager on duty.

Financial

• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies and labor Carry out the special requests from guests, VIPs, repeat visitors and club members.

Key Skills & Experiences

• High School Diploma / secondary education / equivalent.
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
• Must be fluent in local language and other languages preferred.

The salary range for this role is $70,304 to $92,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?