Banquet Concierge

JOB OVERVIEW:

Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Provides high-level administrative and coordination support to the Director of Banquets to ensure seamless planning, communication, and execution of all banquet and event operations.

DUTIES AND RESPONSIBILITIES:

• Welcome and assist guests upon arrival, offering clear information regarding event schedules, seating arrangements and venue layout.
• Ensure contracts, BEOs, and client files are accurate and complete.
• Ensure all Banquets signage is created and displayed according to offerings and BEO specifications.
• May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers).
• Assist with staff scheduling, attendance tracking, and timecards.
• Maintain event calendars, function books, and master schedules.
• Assist with inventory records for banquet supplies and equipment.
• Serve as a point of contact between the Director of Banquets and internal departments.
• Maintain a calm, organized presence during high volume events and time sensitive situations.
• Provide support to VIP guests and accommodate dietary, accessibility, and cultural requirements.
• Anticipate guest needs and resolve concerns promptly to maintain exceptional service standards.
• Respond to guest inquiries and special requests with professionalism and efficiency.
• Work closely with banquet staff, servers, captains, and event managers to ensure seamless event execution.
• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office.
• May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers).
• Perform other duties as assigned.

Qualifications and Requirements:

High school diploma or GED required, associate or bachelor’s degree in hospitality, Business Administration, or related field preferred. 1–3 years of administrative experience (hospitality or event environment strongly preferred).